INDEX	CASE_NO	Branch_ID	Employee_ID	REGION	MARKET	BUSINESS_UNIT	ORIGINATING_GROUP	RESOLUTION_GROUP	CASE_TYPE	COMPLAINT_TYPE	REFERRAL_SCORE	CASE_STATUS	CMPLN_RCV_DT	CREATED_DATE	LAST_UPDATED_DATE	MONTH_CREATED	YEAR_CREATED	RESOLVED_DATE	ERROR_TYPE	DISCRIMINATION_TYPE_DESC	Product	LEGAL_ENTITY	CARD_ACCT_NO	PRODUCT_TYPE	PRIMARY_CATEGORY	PRIMARY_SUBCATEGORY	COMPLAINT_DESCRIPTION	RESOLUTION_NOTES	Q3	Q4	Q7	Q11	Q13	Q17	CHAT	CLOSE_THREAT	SENTIMENT	SP_SCORE	RES_TIME	QUEUE_STAGE	THEME
1	GC-0001	E0001	3246101	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	01/02/17	01/03/17	01/04/17	January	07/09/05		Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"Customer indicated that when he signed up for the card the offer was to get a balance transfer for 0% for 12 months. He applied for the balance transfer but then found out that he did not get the offer on the account.  He said that this offer was the reason that he signed up for the card, and a sales representative told him about the offer.  he is now requesting to cancel the balance transfer because he did not get the offer.  The balance transfer was sent in for $500 it indicates it is in pending status.  Customer paid off the other card that he wanted the balance transfer to come from, and he doesnt want it becauses of the high rate and not the offer that he saw when signing up for the card.  "	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Note	No	Negative	0.05126		Follow Up	Manipulation of sales
2	GC-0002	E0002	3246111	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	02/02/17	02/03/17	02/04/17	February	07/09/05		Fulfillment	Handicap	Checking	Center	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"Customer says that she only added one additional card.  Customer is upset that she was being billed on another fee on an additional card that's under her name.  Customer never requested to add another additional card, but two were added.  Customer does not want to pay for the previous membership free that she was billed for not having the actual card.  She cancelled the additional card under her name.  "	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Negative	0.15042		Likely SP	Inappropriate Sales Tactics
3	GC-0003	E0003	3246134	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	03/05/17	Non Company Error	National Origin	Merchant Services	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Customer was enrolled in a promotion that he never asked for.  Customer very upset. Does not want to stay enrolled in this program and wants to cancel card.  I advised enrollement date and provided coverage details for the offered description of coverage.  Customer said he will read this information and decide if he wants to keep the program. 	Settlement was made	Yes	No	No	No	Yes	Yes	Note	No	Negative	0.91864	Unresolved	Pass	Manipulation of sales
4	GC-0004	E0004	3246143	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	04/02/17	04/03/17	04/04/17	April	07/09/05		System	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Customer was displeased that his account was not treated properly during crisis.  They had an emergency situation due to damage from a hurricane.  Two of his children were in the ER and they needed a new card asap.  Customer claims they were told that if they applied for new card it would come within two business days.  Card has not yet arrive and customer was lied to.  Customer claims that the only reason they signed up for card was for expedited service in an emergency.  	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	Yes	Negative	0.44765		Review Needed	Manipulation of sales
5	GC-0005	E0005	3246154	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	05/02/17	05/03/17	05/04/17	May	07/09/05		Procedures	Age	Business Lending	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment.  How can I help you?

[12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone.  I am now getting a bill for a very large fee that I was not told about ahead of time. 

[12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation.  

[12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. 

[12:32 PM] ASSOCIATE: I'm sorry to hear that.  Our records indicated that you enrolled on January 7, 2017.  

[12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it.

[12:33 PM] CUSTOMER: Yes, I understand.  I am telling you that I was deceived.  

[12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year.  

[12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[12:35 PM] CUSTOMER: I was lied to...

[12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances.  

[12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today.  

[12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset.

[12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. 

[12:36 PM] CUSTOMER: Hello? Is anyone there?

[12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you.  
 
[12:36 PM] CUSTOMER : That's all you're going to say?  Let me speak with your supervisor.

[12:36 PM] ASSOCIATE : Certainly, please hold."	Case has been filed	No	Yes	No	Yes	No	No	Chat	Yes	Negative	0.29243	Unresolved	Follow Up	Unauthorized Activity
6	GC-0006	E0006	3246177	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	06/02/17	06/03/17	06/04/17	June	07/09/05		Customer Service	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:32 PM] CUSTOMER: How long is this going to take?  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[8:33 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy.

[8:33 PM] CUSTOMER: Please give me the promotion that I signed up for. 

[8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[8:34 PM] ASSOCIATE: I can only offer you the promotions that are available.  The one that you were promised does not exist. 

[8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed.

[8:36 PM] CUSTOMER: I am just going to cancel.  

[8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel.  "	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	Yes	No	Chat	Yes	Negative	0.40061	Unresolved	Follow Up	Manipulation of sales
7	GC-0007	E0007	3246185	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	07/02/17	07/03/17	07/04/17	July	07/09/05		Fulfillment	National Origin	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	Customer very upset about false statements from previous rep.  Threatening that she is going to cancel her card.  Not happy about misinformation. Has been a member for 20 years. 	Clarification was provided	No	No	No	No	No	No	Note	No	Negative	0.21666		Follow Up	Unauthorized Activity
8	GC-0008	E0008	3246195	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	08/02/17	03/03/17	12/09/17	March	07/09/05	12/10/17	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Card member was upset.  He said that he was lied to by a previous representative about a start up offer but did not get the offer.  He felt that he was misled and would not have signed up for the card.	Contract was signed while representing	No	No	No	No	No	Yes	Note	No	Negative	0.8576	Unresolved	Follow Up	Misleading information
9	GC-1234	E0009	3246215	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/02/17	09/02/17	09/02/17	September	07/09/05	09/02/17	System	Age	Merchant Services	East	1.00E+14	J	DISSATISFACTION	REBATE	"[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given.  

[10:52 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[10:52 PM] CUSTOMER: How long is this going to take?  

[10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy.

[10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. 

[10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[10:54 PM] ASSOCIATE: I can only offer you the promotions that are available.  The one that you were promised does not exist. 

[10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[10:55 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you."	Settlement was made	Yes	Yes	Yes	Yes	Yes	No	Chat	No	Negative	0.00497	10+ days	Review Needed	Misleading information
10	GC-1235	E0010	3246238	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/02/17	10/03/17	09/07/17	October	07/09/05	09/08/17	Procedures	Handicap	Checking	East	1.00E+14	A	PRIVACY	TERMS	Card member wants referral bonus back.  She was not eligible but was misinformed by previous rep.  She is going to cancel her card.  	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.18558	3-5 days	Follow Up	Unauthorized Activity
11	GC-1236	E0011	3246258	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/02/17	11/03/17	12/03/17	November	07/09/05	12/04/17	Customer Service	National Origin	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[5:12 PM] ASSOCIATE: Hello, how may I help you today?

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:32 PM] CUSTOMER: How long is this going to take?  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed.

[8:36 PM] CUSTOMER: I am just going to cancel.  

[8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. "	Case has been filed	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.54935	5-10 days	Likely SP	Unauthorized Activity
12	GC-1237	E0012	3246281	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/02/17	12/02/17	12/02/17	December	07/09/05	12/02/17	Fulfillment	Other	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers.  Please provide your account information.

[12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone.  I am now getting a bill for a very large fee that I was not told about ahead of time. 

[12:32 PM] ASSOCIATE: I'm sorry to hear that.  Our records indicated that you enrolled on January 7, 2017.  

[12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it.

[12:33 PM] CUSTOMER: Yes, I understand.  I am telling you that I was deceived.  The previous sales representative that I spoke with told me that there is no fee for the first year.  

[12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[12:35 PM] CUSTOMER: I feel extremely misinformed.  I am not paying this bill, in fact, I am going to cancel all of my cards with your company. 

[12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you.   
[12:36 PM] CUSTOMER : That's all you're going to say?  Let me speak with your supervisor.

[12:36 PM] ASSOCIATE : Certainly, please hold."	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Chat	No	Neutral	0.26317	Under 3 days	Review Completed	Inappropriate Sales Tactics
13	GC-1238	E0013	3246298	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	01/03/17	01/04/17	02/04/17	January	07/09/05	02/05/17	Non Company Error	Age	Merchant Services	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[11:33 PM] CUSTOMER: Hi, I am very disappointed with my past customer service experience.   

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	No	Chat	Yes	Negative	0.29363	Unresolved	Review Needed	Manipulation of sales
14	GC-1239	E0014	3246317	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	02/03/17	02/04/17	03/04/17	February	07/09/05	03/05/17	System	Handicap	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Customer called multiple times to complain.  Has not yet received resolution. Is very upset with her experience and feels she has been lied to.	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.54511	10+ days	Follow Up	Inappropriate Sales Tactics
15	GC-1240	E0015	3246334	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	03/03/17	03/04/17	04/04/17	March	07/09/05	04/05/17	Procedures	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[9:32 PM] CUSTOMER: I AM VERY UPSET.

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	No	No	Chat	No	Negative	0.06612	3-5 days	Likely SP	Manipulation of sales
16	GC-1241	E0016	3246358	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	04/03/17	04/04/17	05/04/17	April	07/09/05		Customer Service	Other	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	Yes	No	No	No	Note	Yes	Neutral	0.33967		Pass	Unauthorized Activity
17	GC-1242	E0017	3246383	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	03/02/17	05/04/17	06/04/17	May	07/09/05	06/05/17	Fulfillment	Age	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points 

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.58374	Under 3 days	Review Completed	Misleading information
18	GC-1243	E0018	3246409	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	06/03/17	06/04/17	07/04/17	June	07/09/05		Non Company Error	Handicap	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Neutral	0.60038		Follow Up	Manipulation of sales
19	GC-1244	E0019	3246429	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	07/03/17	07/04/17	08/04/17	July	07/09/05		System	National Origin	Business Lending	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:18 PM] CUSTOMER: I am wondering when my card will arrive.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	Yes	Yes	No	Chat	No	Negative	0.40559		Likely SP	Unauthorized Activity
20	GC-1245	E0020	3246449	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/03/17	03/03/17	09/04/17	March	07/09/05	09/05/17	Procedures	Other	Business Lending	West	1.00E+14	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Neutral	0.21987	3-5 days	Pass	Misleading information
21	GC-1246	E0021	3246491	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/03/17	09/04/17	10/04/17	September	07/09/05	10/05/17	Customer Service	Age	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.06641	5-10 days	Review Completed	Inappropriate Sales Tactics
22	GC-1247	E0022	3246499	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	Handicap	Checking	West	1.00E+14	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.29913	Under 3 days	Likely SP	Manipulation of sales
23	GC-1248	E0023	3246507	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/03/17	11/04/17	12/04/17	November	07/09/05	12/05/17	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.65198	Unresolved	Pass	Misleading information
24	GC-1249	E0024	3246515	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	12/03/17	12/03/17	12/03/17	December	07/09/05		System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.43708		Review Needed	Unauthorized Activity
25	GC-1250	E0025	3246523	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	03/02/17	09/08/17	10/08/17	September	07/09/05		Procedures	Age	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	No	No	Chat	No	Negative	0.18072		Review Needed	Misleading information
26	GC-1251	W0026	3246114	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	Yes	Neutral	0.61796	5-10 days	Likely SP	Inappropriate Sales Tactics
27	GC-1252	W0027	3246152	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	04/03/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	National Origin	Business Lending	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.95094	Under 3 days	Pass	Misleading information
28	GC-1253	W0028	3246198	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Other	Business Lending	West	1.00E+14	A	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.15961		Review Needed	Misleading information
29	GC-1254	W0029	3246227	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/01/17	03/03/17	09/02/17	March	07/09/05	09/03/17	System	Age	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	Yes	No	Chat	Yes	Negative	0.61117	3-5 days	Review Needed	Misleading information
30	GC-1255	W0030	3246265	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Procedures	Handicap	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was misrepresented	Customer was not aware of his/her strategies	No	Yes	No	No	Yes	Yes	Note	Yes	Neutral	0.76591	5-10 days	Likely SP	Unauthorized Activity
31	GC-1256	W0031	3246283	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.35204	Under 3 days	Pass	Unauthorized Activity
32	GC-1257	W0032	3246302	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	04/03/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes	No	No	Yes	No	Note	No	Negative	0.272	Unresolved	Review Completed	Misleading information
33	GC-1258	W0033	3246324	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Age	Credit Card	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.59285	3-5 days	Likely SP	Unauthorized Activity
34	GC-1259	W0034	3246363	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Fulfillment	Handicap	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.45718	5-10 days	Pass	Inappropriate Sales Tactics
35	GC-1260	W0035	3246391	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.18112	Under 3 days	Review Completed	Unauthorized Activity
36	GC-1261	W0036	3246415	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Other	Merchant Services	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	Yes	Negative	0.43544	Unresolved	Review Needed	Unauthorized Activity
37	GC-1262	W0037	3246439	US	US	Business Banking	TSC	VOCL	Complaint	Priority Complaint	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	Other	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	No	No	Chat	No	Negative	0.09184	10+ days	Pass	Inappropriate Sales Tactics
38	GC-1263	W0038	3246465	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.66761		Review Needed	Manipulation of sales
39	GC-1264	W0039	3246475	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Fulfillment	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.69633		Pass	Unauthorized Activity
40	GC-1265	W0040	3246483	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.20687	10+ days	Pass	Unauthorized Activity
41	GC-1266	C0041	3246108	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	09/07/17	09/08/17	10/08/17	September	07/09/05		System	Other	Credit Card	Center	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Neutral	0.87377		Pass	Inappropriate Sales Tactics
42	GC-1267	C0042	3246145	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Procedures	Age	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	Yes	Yes	Note	No	Negative	0.89865		Review Needed	Inappropriate Sales Tactics
43	GC-1268	C0043	3246184	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Customer Service	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.3429	10+ days	Follow Up	Manipulation of sales
44	GC-1269	C0044	3246228	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	National Origin	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	No	No	Note	No	Negative	0.5281		Follow Up	Unauthorized Activity
45	GC-1270	C0045	3246268	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	04/03/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	No	No	No	Note	No	Negative	0.65766	Unresolved	Follow Up	Misleading information
46	GC-1271	C0046	3246288	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/03/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.26969	10+ days	Review Needed	Misleading information
47	GC-1272	C0047	3246315	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Procedures	Handicap	Business Lending	Center	1.00E+14	A	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	No	Neutral	0.42279	3-5 days	Follow Up	Inappropriate Sales Tactics
48	GC-1273	C0048	3246348	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Customer Service	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.53941	5-10 days	Likely SP	Unauthorized Activity
49	GC-1274	C0049	3246387	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Fulfillment	Other	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.26285	Under 3 days	Review Completed	Manipulation of sales
50	GC-1275	C0050	3246412	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	Age	Checking	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	No	Chat	Yes	Negative	0.44865	Unresolved	Review Needed	Unauthorized Activity
51	GC-1276	E0001	3246101	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	12/10/17	12/10/17	December	07/09/05	12/03/17	System	Handicap	Merchant Services	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.61285	10+ days	Follow Up	Misleading information
52	GC-1277	E0002	3246111	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Procedures	National Origin	Business Lending	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	No	Yes	Chat	No	Negative	0.90641	3-5 days	Likely SP	Unauthorized Activity
53	GC-1278	E0003	3246134	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Customer Service	Other	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	Yes	No	No	No	Note	No	Neutral	0.57712		Pass	Unauthorized Activity
54	GC-1279	E0004	3246143	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	Age	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.15727	Under 3 days	Review Completed	Manipulation of sales
55	GC-1280	E0005	3246154	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	Yes	Neutral	0.05937		Follow Up	Unauthorized Activity
56	GC-1281	E0006	3246177	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	08/01/17	03/03/17	09/02/17	March	07/09/05		System	National Origin	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	Yes	Yes	Yes	Chat	No	Negative	0.88733		Likely SP	Misleading information
57	GC-1282	E0007	3246185	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Procedures	Other	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	Yes	Neutral	0.90296	3-5 days	Pass	Inappropriate Sales Tactics
58	GC-1283	E0008	3246195	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.56406	5-10 days	Review Completed	Inappropriate Sales Tactics
59	GC-1284	E0009	3246215	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	04/03/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.60746	Under 3 days	Likely SP	Misleading information
60	GC-1285	E0010	3246238	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/03/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.62788	Unresolved	Pass	Misleading information
61	GC-1286	E0011	3246258	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	08/06/17	08/07/17	09/07/17	August	07/09/05		System	Other	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.46928		Review Needed	Unauthorized Activity
62	GC-1287	E0012	3246281	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	09/07/17	09/08/17	10/08/17	September	07/09/05		Procedures	Age	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	No	No	Chat	No	Negative	0.53212		Review Needed	Manipulation of sales
63	GC-1288	E0013	3246298	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Customer Service	Handicap	Merchant Services	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	Yes	Note	No	Neutral	0.80977	5-10 days	Likely SP	Unauthorized Activity
64	GC-1289	E0014	3246317	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	National Origin	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.30964	Under 3 days	Pass	Unauthorized Activity
65	GC-1290	E0015	3246334	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Other	Credit Card	West	1.00E+14	A	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.65635		Review Needed	Misleading information
66	GC-1291	E0016	3246358	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	08/01/17	08/02/17	09/02/17	August	07/09/05	09/03/17	System	Age	Business Lending	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.98045	3-5 days	Review Needed	Unauthorized Activity
67	GC-1292	E0017	3246383	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Procedures	Handicap	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Note	No	Neutral	0.14183	5-10 days	Likely SP	Unauthorized Activity
68	GC-1293	E0018	3246409	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.16133	Under 3 days	Pass	Inappropriate Sales Tactics
69	GC-1294	E0019	3246429	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Other	Credit Card	West	1.00E+14	F	CONFUSION	CUSTOMER	Sales person sold me card deceitfully	Contract was signed while representing	No	No	No	No	Yes	No	Note	Yes	Negative	0.47404	Unresolved	Review Completed	Unauthorized Activity
70	GC-1295	E0020	3246449	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Age	Merchant Services	Center	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.07932	3-5 days	Likely SP	Unauthorized Activity
71	GC-1296	E0021	3246491	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Fulfillment	Handicap	Checking	Center	1.00E+14	H	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.43391	5-10 days	Pass	Manipulation of sales
72	GC-1297	E0022	3246499	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	National Origin	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.11511	Under 3 days	Review Completed	Misleading information
73	GC-1298	E0023	3246507	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	03/02/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Other	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	Yes	Negative	0.31489	Unresolved	Review Needed	Misleading information
74	GC-1299	E0024	3246515	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	No	No	Chat	No	Negative	0.54724	10+ days	Pass	Manipulation of sales
75	GC-1300	E0025	3246523	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		System	Other	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	No	No	No	Yes	Note	No	Neutral	0.86166		Review Needed	Misleading information
76	GC-1301	W0026	3246114	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/08/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Procedures	Age	Checking	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.11893	5-10 days	Pass	Unauthorized Activity
77	GC-1302	W0027	3246152	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Customer Service	Handicap	Checking	Center	1.00E+14	E	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	Yes	No	Yes	Yes	Note	No	Neutral	0.85345	10+ days	Pass	Inappropriate Sales Tactics
78	GC-1303	W0028	3246198	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.40276	3-5 days	Pass	Unauthorized Activity
79	GC-1304	W0029	3246227	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	No	Negative	0.52664	5-10 days	Review Completed	Unauthorized Activity
80	GC-1305	W0030	3246265	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.08376	10+ days	Follow Up	Inappropriate Sales Tactics
81	GC-1306	W0031	3246283	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	Handicap	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Negative	0.59114	3-5 days	Follow Up	Manipulation of sales
82	GC-1307	W0032	3246302	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Customer Service	National Origin	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	No	No	No	Note	No	Negative	0.04639	Unresolved	Follow Up	Inappropriate Sales Tactics
83	GC-1308	W0033	3246324	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	Other	Checking	East	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.08872	10+ days	Review Needed	Inappropriate Sales Tactics
84	GC-1309	W0034	3246363	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Non Company Error	Age	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	No	No	No	No	No	No	Note	No	Neutral	0.47428		Follow Up	Unauthorized Activity
85	GC-1310	W0035	3246391	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Handicap	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.25032	5-10 days	Likely SP	Manipulation of sales
86	GC-1311	W0036	3246415	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		Procedures	National Origin	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	No	No	No	Yes	Yes	No	Note	No	Neutral	0.05509		Review Needed	Misleading information
87	GC-1312	W0037	3246439	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	08/01/17	08/02/17	09/02/17	August	07/09/05		Customer Service	Other	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	No	Yes	No	Chat	Yes	Negative	0.3928		Review Needed	Unauthorized Activity
88	GC-1313	W0038	3246465	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	03/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Fulfillment	Age	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	No	No	No	No	Note	No	Neutral	0.35158	10+ days	Follow Up	Misleading information
89	GC-1314	W0039	3246475	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Non Company Error	Handicap	Merchant Services	Center	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	No	No	Chat	No	Negative	0.356	3-5 days	Likely SP	Manipulation of sales
90	GC-1315	W0040	3246483	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	System	National Origin	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	Yes	No	No	No	Note	No	Neutral	0.33138	5-10 days	Pass	Inappropriate Sales Tactics
91	GC-1316	C0041	3246108	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.73746	Under 3 days	Review Completed	Unauthorized Activity
92	GC-1317	C0042	3246145	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	08/06/17	08/07/17	09/07/17	August	07/09/05		Customer Service	Age	Merchant Services	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	No	Yes	Note	No	Neutral	0.83388		Follow Up	Unauthorized Activity
93	GC-1318	C0043	3246184	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	09/07/17	09/08/17	10/08/17	September	07/09/05		Fulfillment	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.307		Likely SP	Unauthorized Activity
94	GC-1319	C0044	3246228	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	No	Yes	No	Yes	Yes	No	Note	No	Neutral	0.54863	3-5 days	Pass	Unauthorized Activity
95	GC-1320	C0045	3246268	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Other	Checking	East	1.00E+14	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.50383	5-10 days	Review Completed	Unauthorized Activity
96	GC-1321	C0046	3246288	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Procedures	Age	Credit Card	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	No	Yes	Yes	No	Yes	No	Note	Yes	Neutral	0.23552		Likely SP	Inappropriate Sales Tactics
97	GC-1322	C0047	3246315	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	08/01/17	08/02/17	09/02/17	August	07/09/05	09/03/17	Customer Service	Handicap	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	No	Yes	Yes	Chat	Yes	Negative	0.86818	Unresolved	Pass	Unauthorized Activity
98	GC-1323	C0048	3246348	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.6935	10+ days	Review Completed	Inappropriate Sales Tactics
99	GC-1324	C0049	3246387	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Non Company Error	Other	Merchant Services	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	Yes	No	No	Chat	No	Negative	0.46842	3-5 days	Review Needed	Unauthorized Activity
100	GC-1325	C0050	3246412	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	No	No	No	Yes	No	No	Note	No	Neutral	0.20273	5-10 days	Likely SP	Inappropriate Sales Tactics
101	GC-1326	E0001	3246102	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/03/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.00008	Under 3 days	Pass	Misleading information
102	GC-1327	E0011	3246259	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Fulfillment	National Origin	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	Yes	Yes	No	Yes	Note	No	Neutral	0.79655	Unresolved	Review Completed	Unauthorized Activity
103	GC-1328	E0002	3246119	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.55789	3-5 days	Review Needed	Inappropriate Sales Tactics
104	GC-1329	E0003	3246137	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	No	No	No	No	Yes	Yes	Note	No	Neutral	0.74147	5-10 days	Likely SP	Inappropriate Sales Tactics
105	GC-1330	E0004	3246147	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	Handicap	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.56436	Under 3 days	Pass	Manipulation of sales
106	GC-1331	E0011	3246259	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	No	No	No	No	Yes	Yes	Note	Yes	Negative	0.78471		Review Needed	Unauthorized Activity
107	GC-1332	E0005	3246155	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		System	Other	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.1229		Likely SP	Inappropriate Sales Tactics
108	GC-1333	E0011	3246259	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	Other	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.11061	5-10 days	Pass	Unauthorized Activity
109	GC-1334	E0011	3246259	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	09/07/17	09/08/17	10/08/17	September	07/09/05		Customer Service	Age	Business Lending	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.61588		Review Needed	Unauthorized Activity
110	GC-1335	E0011	3246259	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Negative	0.25826		Review Needed	Unauthorized Activity
111	GC-1336	E0006	3246178	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/03/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Non Company Error	National Origin	Business Lending	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	No	No	Chat	No	Negative	0.53371	10+ days	Pass	Misleading information
112	GC-1337	E0011	3246259	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		System	Other	Credit Card	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	No	No	No	Yes	Note	No	Neutral	0.82205		Review Needed	Unauthorized Activity
113	GC-1338	E0011	3246259	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/08/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Procedures	Age	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.81524	5-10 days	Pass	Unauthorized Activity
114	GC-1339	E0011	3246259	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Customer Service	Handicap	Checking	West	1.00E+14	E	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.44366	10+ days	Pass	Unauthorized Activity
115	GC-1340	E0007	3246188	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Fulfillment	National Origin	Merchant Services	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Neutral	0.96137	3-5 days	Pass	Inappropriate Sales Tactics
116	GC-1341	E0008	3246199	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	Yes	Note	No	Negative	0.88038	5-10 days	Review Completed	Misleading information
117	GC-1342	E0009	3246219	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.49626	10+ days	Follow Up	Manipulation of sales
118	GC-1343	E0011	3246259	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	No	Yes	No	No	Note	No	Negative	0.35736	3-5 days	Follow Up	Unauthorized Activity
119	GC-1344	E0010	3246243	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Customer Service	National Origin	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	No	No	Yes	Note	No	Negative	0.93109	Unresolved	Follow Up	Inappropriate Sales Tactics
120	GC-1345	E0011	3246259	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Negative	0.57264	Unresolved	Follow Up	Misleading information
121	GC-1346	E0011	3246259	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Non Company Error	Age	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.60247		Review Needed	Unauthorized Activity
122	GC-1347	E0012	3246291	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Handicap	Checking	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.24542	3-5 days	Follow Up	Inappropriate Sales Tactics
123	GC-1348	E0011	3246261	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Procedures	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.30281		Likely SP	Unauthorized Activity
124	GC-1349	E0013	3246299	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	08/01/17	03/03/17	09/02/17	March	07/09/05		Customer Service	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Neutral	0.08224		Review Needed	Misleading information
125	GC-1350	E0011	3246261	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Fulfillment	Age	Checking	Center	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	Yes	Negative	0.22072	Unresolved	Review Needed	Unauthorized Activity
126	GC-1351	E0011	3246261	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Non Company Error	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.68278	10+ days	Follow Up	Unauthorized Activity
127	GC-1352	E0011	3246261	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	System	National Origin	Business Lending	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	No	No	Chat	No	Negative	0.43678	3-5 days	Likely SP	Unauthorized Activity
128	GC-1353	E0014	3246318	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/03/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	Yes	No	No	No	Note	No	Neutral	0.04336	5-10 days	Pass	Misleading information
129	GC-1354	E0015	3246338	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	08/06/17	03/03/17	09/07/17	March	07/09/05		Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Chat	Yes	Negative	0.46973		Review Needed	Misleading information
130	GC-1355	E0016	3246361	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	09/07/17	09/08/17	10/08/17	September	07/09/05		Fulfillment	Handicap	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	Yes	Note	No	Neutral	0.72033		Follow Up	Inappropriate Sales Tactics
131	GC-1356	E0011	3246261	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	No	Yes	Yes	Yes	Chat	No	Negative	0.73848	10+ days	Likely SP	Unauthorized Activity
132	GC-1357	E0017	3246389	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Neutral	0.58402	3-5 days	Pass	Inappropriate Sales Tactics
133	GC-1358	E0011	3246261	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Procedures	Age	Business Lending	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.45938		Review Needed	Unauthorized Activity
134	GC-1359	E0018	3246416	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/01/17	08/02/17	09/02/17	August	07/09/05	09/03/17	Customer Service	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.60334	Under 3 days	Likely SP	Manipulation of sales
135	GC-1360	E0011	3246261	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Fulfillment	National Origin	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.63769	Unresolved	Pass	Unauthorized Activity
136	GC-1361	E0019	3246431	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Non Company Error	Other	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	Yes	Neutral	0.05684	10+ days	Review Completed	Inappropriate Sales Tactics
137	GC-1362	E0020	3246450	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	No	Yes	Chat	Yes	Negative	0.79465	3-5 days	Review Needed	Manipulation of sales
138	GC-1363	E0011	3246261	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Neutral	0.59242	5-10 days	Likely SP	Unauthorized Activity
139	GC-1364	E0021	3246493	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	08/06/17	03/03/17	09/07/17	March	07/09/05	09/08/17	Fulfillment	National Origin	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.38507	Under 3 days	Pass	Misleading information
140	GC-1365	E0022	3246501	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.11648	Unresolved	Review Completed	Inappropriate Sales Tactics
141	GC-1366	E0023	3246509	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Checking	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.30017	3-5 days	Review Needed	Manipulation of sales
142	GC-1367	E0024	3246517	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	Handicap	Merchant Services	West	1.00E+14	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	No	Yes	Yes	Note	Yes	Neutral	0.70711	5-10 days	Likely SP	Inappropriate Sales Tactics
143	GC-1368	E0025	3246525	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.45577		Pass	Misleading information
144	GC-1369	W0026	3246116	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		System	Other	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	No	Yes	No	Note	No	Negative	0.04951		Review Needed	Inappropriate Sales Tactics
145	GC-1370	E0011	3246261	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Customer Service	Age	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.65849	3-5 days	Likely SP	Unauthorized Activity
146	GC-1371	W0027	3246170	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	09/07/17	09/08/17	10/08/17	September	07/09/05		Fulfillment	Handicap	Business Lending	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	Yes	Yes	Yes	No	Yes	Note	No	Neutral	0.97307		Pass	Manipulation of sales
147	GC-1372	W0028	3246206	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.45337		Review Needed	Inappropriate Sales Tactics
148	GC-1373	W0029	3246235	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/08/17	11/09/17	12/09/17	November	07/09/05	12/10/17	System	Other	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	No	No	No	Yes	No	No	Note	Yes	Negative	0.10465	Unresolved	Review Needed	Inappropriate Sales Tactics
149	GC-1374	E0011	3246261	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	No	No	No	Chat	No	Negative	0.09755	10+ days	Pass	Unauthorized Activity
150	GC-1375	E0011	3246261	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Customer Service	Handicap	Merchant Services	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	Yes	No	No	No	Yes	Note	No	Neutral	0.75863	3-5 days	Review Completed	Unauthorized Activity
151	GC-1376	W0030	3246267	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	Yes	No	Yes	No	Chat	Yes	Negative	0.60623	5-10 days	Pass	Misleading information
152	GC-1377	E0011	3246264	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	Yes	No	Yes	No	Note	No	Neutral	0.48601	10+ days	Pass	Unauthorized Activity
153	GC-1378	E0011	3246264	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Neutral	0.59067	3-5 days	Pass	Unauthorized Activity
154	GC-1379	W0031	3246287	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Procedures	Handicap	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	Yes	No	Note	No	Negative	0.32482	5-10 days	Review Completed	Inappropriate Sales Tactics
155	GC-1380	W0032	3246306	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Customer Service	National Origin	Credit Card	West	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	Yes	No	Yes	Yes	Yes	Chat	No	Negative	0.71058	10+ days	Follow Up	Inappropriate Sales Tactics
156	GC-1381	W0033	3246325	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Fulfillment	Other	Credit Card	West	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	Yes	No	Yes	Note	No	Negative	0.81976		Follow Up	Manipulation of sales
157	GC-1382	W0034	3246368	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	Age	Checking	West	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	No	Negative	0.68108	Unresolved	Follow Up	Manipulation of sales
158	GC-1383	E0011	3246264	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		System	Handicap	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.78427		Review Needed	Unauthorized Activity
159	GC-1384	W0035	3246392	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	08/01/17	08/02/17	09/02/17	August	07/09/05		Procedures	National Origin	Business Lending	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.38158		Follow Up	Inappropriate Sales Tactics
160	GC-1385	W0036	3246420	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	03/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Customer Service	Other	Business Lending	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Chat	Yes	Negative	0.78258	5-10 days	Likely SP	Misleading information
161	GC-1386	E0011	3246264	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	Age	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.9682	Under 3 days	Review Completed	Unauthorized Activity
162	GC-1387	W0037	3246444	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Handicap	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Negative	0.4234	Unresolved	Review Needed	Inappropriate Sales Tactics
163	GC-1388	W0038	3246467	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	National Origin	Credit Card	Center	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	No	Neutral	0.95006	10+ days	Follow Up	Inappropriate Sales Tactics
164	GC-1389	W0039	3246477	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	08/06/17	08/07/17	09/07/17	August	07/09/05		Procedures	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	No	No	Chat	Yes	Negative	0.55197		Likely SP	Inappropriate Sales Tactics
165	GC-1390	W0040	3246485	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	09/07/17	09/08/17	10/08/17	September	07/09/05		Customer Service	Age	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	Yes	No	No	No	Note	No	Neutral	0.55391		Pass	Inappropriate Sales Tactics
166	GC-1391	E0011	3246264	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Chat	Yes	Negative	0.33514	Under 3 days	Review Completed	Unauthorized Activity
167	GC-1392	E0011	3246264	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	National Origin	Merchant Services	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.59188	Unresolved	Follow Up	Unauthorized Activity
168	GC-1393	C0041	3246113	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		System	Other	Business Lending	West	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	Yes	Negative	0.47011		Likely SP	Manipulation of sales
169	GC-1394	C0042	3246157	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	08/01/17	03/03/17	09/02/17	March	07/09/05	09/03/17	Procedures	Age	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Neutral	0.38019	3-5 days	Pass	Misleading information
170	GC-1395	C0043	3246208	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Customer Service	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.62428	5-10 days	Review Completed	Manipulation of sales
171	GC-1396	C0044	3246241	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	03/02/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	Yes	Note	No	Neutral	0.88802	Under 3 days	Likely SP	Misleading information
172	GC-1397	C0045	3246275	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Other	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.36135	Unresolved	Pass	Inappropriate Sales Tactics
173	GC-1398	C0046	3246289	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Age	Credit Card	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	Yes	Note	No	Neutral	0.98066	10+ days	Review Completed	Inappropriate Sales Tactics
174	GC-1399	E0011	3246264	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Procedures	Handicap	Credit Card	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	No	Yes	No	Yes	Chat	No	Negative	0.71307	3-5 days	Review Needed	Unauthorized Activity
175	GC-1400	C0047	3246320	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	National Origin	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	No	Yes	Note	No	Neutral	0.88089	5-10 days	Likely SP	Manipulation of sales
176	GC-1401	C0048	3246357	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.88226	Under 3 days	Pass	Inappropriate Sales Tactics
177	GC-1402	C0049	3246388	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/03/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.61288	Unresolved	Review Completed	Misleading information
178	GC-1403	C0050	3246417	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	Handicap	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	Yes	Chat	Yes	Negative	0.89997		Review Needed	Inappropriate Sales Tactics
179	GC-1404	E0001	3246102	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Non Company Error	National Origin	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	Yes	No	No	Yes	Yes	Note	No	Neutral	0.78982		Likely SP	Inappropriate Sales Tactics
180	GC-1405	E0011	3246264	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Other	Checking	West	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.48581	Under 3 days	Pass	Unauthorized Activity
181	GC-1406	E0002	3246119	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	03/02/17	09/08/17	10/08/17	September	07/09/05		Non Company Error	Other	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	No	Yes	Yes	Note	No	Negative	0.76574		Review Needed	Misleading information
182	GC-1407	E0003	3246137	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Age	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	Yes	No	Chat	Yes	Negative	0.11801		Likely SP	Inappropriate Sales Tactics
183	GC-1408	E0011	3246264	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Fulfillment	Handicap	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	Yes	Yes	Yes	No	No	Note	No	Neutral	0.34468	5-10 days	Pass	Unauthorized Activity
184	GC-1409	E0004	3246147	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	No	Yes	Chat	Yes	Negative	0.80749		Review Needed	Manipulation of sales
185	GC-1410	E0011	3246264	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/08/17	11/09/17	12/09/17	November	07/09/05	12/10/17	System	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	No	No	No	Yes	No	Yes	Note	Yes	Negative	0.74107	Unresolved	Review Needed	Unauthorized Activity
186	GC-1411	E0005	3246155	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Procedures	Age	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	No	No	No	Chat	No	Negative	0.34712	10+ days	Pass	Inappropriate Sales Tactics
187	GC-1412	E0006	3246178	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Customer Service	Handicap	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	No	No	Yes	Note	No	Neutral	0.78297	3-5 days	Review Completed	Misleading information
188	GC-1413	E0007	3246188	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.46065	5-10 days	Pass	Manipulation of sales
189	GC-1414	E0011	3246264	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	Yes	No	Yes	No	Note	No	Neutral	0.17184	10+ days	Pass	Unauthorized Activity
190	GC-1415	E0008	3246199	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Neutral	0.6735	3-5 days	Pass	Inappropriate Sales Tactics
191	GC-1416	E0011	3246264	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Procedures	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	Yes	No	Note	No	Negative	0.2782	5-10 days	Review Completed	Unauthorized Activity
192	GC-1417	E0009	3246219	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Customer Service	National Origin	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.2246	10+ days	Follow Up	Misleading information
193	GC-1418	E0010	3246243	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Fulfillment	Other	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	Yes	No	Yes	Note	No	Negative	0.716		Follow Up	Manipulation of sales
194	GC-1419	E0011	3246278	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	Age	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	No	Negative	0.52928	Unresolved	Follow Up	Unauthorized Activity
195	GC-1420	E0011	3246259	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		System	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.1928		Review Needed	Misleading information
196	GC-1421	E0012	3246291	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	08/01/17	08/02/17	09/02/17	August	07/09/05		Procedures	National Origin	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	Yes	Note	No	Neutral	0.92642		Follow Up	Manipulation of sales
197	GC-1422	E0011	3246278	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Customer Service	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.81811	5-10 days	Likely SP	Unauthorized Activity
198	GC-1423	E0013	3246299	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	Age	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Neutral	0.65586	Under 3 days	Review Completed	Misleading information
199	GC-1424	E0014	3246318	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/03/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Handicap	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	No	No	Yes	No	Chat	Yes	Negative	0.1267	Unresolved	Review Needed	Misleading information
200	GC-1425	E0011	3246278	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	Yes	Neutral	0.77967	10+ days	Follow Up	Unauthorized Activity
201	GC-1426	E0011	3246278	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	08/06/17	08/07/17	09/07/17	August	07/09/05		Procedures	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	No	No	Chat	No	Negative	0.64597		Likely SP	Unauthorized Activity
202	GC-1427	E0015	3246338	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	03/02/17	09/08/17	10/08/17	September	07/09/05		Customer Service	Age	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	Yes	No	No	No	Note	No	Neutral	0.38673		Pass	Misleading information
203	GC-1428	E0011	3246278	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Fulfillment	Handicap	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.95014	Under 3 days	Review Completed	Unauthorized Activity
204	GC-1429	E0011	3246278	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Non Company Error	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.281	Unresolved	Follow Up	Unauthorized Activity
205	GC-1430	E0016	3246361	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		System	Other	Merchant Services	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.04247		Likely SP	Manipulation of sales
206	GC-1431	E0011	3246278	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/01/17	08/02/17	09/02/17	August	07/09/05	09/03/17	Procedures	Age	Credit Card	Center	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.31467	3-5 days	Pass	Unauthorized Activity
207	GC-1432	E0017	3246389	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Customer Service	Handicap	Checking	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.95859	5-10 days	Review Completed	Inappropriate Sales Tactics
208	GC-1433	E0011	3246278	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	Yes	Yes	No	Yes	No	Note	Yes	Neutral	0.47681	Under 3 days	Likely SP	Unauthorized Activity
209	GC-1434	E0018	3246416	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/04/17	11/05/17	12/05/17	November	07/09/05	12/06/17	Non Company Error	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.29769	Unresolved	Pass	Manipulation of sales
210	GC-1435	E0019	3246431	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Age	Checking	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.27565	10+ days	Review Completed	Misleading information
211	GC-1436	E0020	3246450	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Procedures	Handicap	Business Lending	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	No	No	Chat	No	Negative	0.29632	3-5 days	Review Needed	Misleading information
212	GC-1437	E0021	3246493	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	National Origin	Checking	Center	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Note	No	Neutral	0.91303	5-10 days	Likely SP	Manipulation of sales
213	GC-1438	E0022	3246501	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/02/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Non Company Error	Other	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.06867	Under 3 days	Pass	Misleading information
214	GC-1439	E0011	3246278	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Checking	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	Yes	Yes	No	Yes	Note	Yes	Neutral	0.87367	Unresolved	Review Completed	Unauthorized Activity
215	GC-1440	E0023	3246509	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	Handicap	Checking	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.41874		Review Needed	Inappropriate Sales Tactics
216	GC-1441	E0024	3246517	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/08/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	No	Yes	No	Note	No	Neutral	0.22025	5-10 days	Likely SP	Inappropriate Sales Tactics
217	GC-1442	E0011	3246278	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	System	Other	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	Yes	Chat	Yes	Neutral	0.91087	Under 3 days	Pass	Unauthorized Activity
218	GC-1443	E0025	3246525	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Non Company Error	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes	No	No	Yes	No	Note	No	Negative	0.65739	Unresolved	Review Completed	Misleading information
219	GC-1444	E0011	3246278	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	System	Other	Checking	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	Yes	No	Chat	Yes	Negative	0.56352	3-5 days	Likely SP	Unauthorized Activity
220	GC-1445	W0026	3246116	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	03/02/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Procedures	Age	Checking	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	Yes	Yes	Yes	No	Yes	Note	No	Neutral	0.85596	5-10 days	Pass	Misleading information
221	GC-1446	E0011	3246278	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Customer Service	Handicap	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.98792	Under 3 days	Review Completed	Unauthorized Activity
222	GC-1447	W0027	3246170	US	US	Business Banking	TSC	TSC	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Fulfillment	National Origin	Business Lending	Center	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes	No	Yes	No	No	Note	Yes	Negative	0.11653	Unresolved	Review Needed	Inappropriate Sales Tactics
223	GC-1448	E0011	3246278	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	No	Yes	Chat	No	Negative	0.99415	10+ days	Pass	Unauthorized Activity
224	GC-1449	E0012	3246291	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		System	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	No	No	No	Yes	Note	Yes	Neutral	0.90132		Review Needed	Unauthorized Activity
225	GC-1450	W0028	3246206	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/03/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	Handicap	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.80375	5-10 days	Pass	Misleading information
226	GC-1451	W0029	3246235	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	04/03/17	12/10/17	12/10/17	December	07/09/05		Customer Service	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	Yes	No	Yes	Yes	Note	No	Neutral	0.79017		Pass	Misleading information
227	GC-1452	E0012	3246291	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	08/01/17	08/02/17	09/02/17	August	07/09/05		Fulfillment	Other	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Neutral	0.15173		Pass	Unauthorized Activity
228	GC-1453	W0030	3246267	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Non Company Error	Age	Business Lending	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	No	Yes	Yes	No	Note	No	Negative	0.16035	5-10 days	Review Completed	Manipulation of sales
229	GC-1454	E0012	3246291	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	System	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.46243	10+ days	Follow Up	Unauthorized Activity
230	GC-1455	W0031	3246287	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Procedures	National Origin	Checking	West	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.50445	3-5 days	Follow Up	Inappropriate Sales Tactics
231	GC-1456	W0032	3246306	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	04/03/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Customer Service	Other	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	Yes	No	No	No	No	Note	Yes	Negative	0.5411	Unresolved	Follow Up	Misleading information
232	GC-1457	W0033	3246325	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	08/06/17	08/07/17	08/08/17	August	07/09/05		Fulfillment	Age	Checking	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.34804		Review Needed	Inappropriate Sales Tactics
233	GC-1458	E0012	3246291	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	09/07/17	09/08/17	09/11/17	September	07/09/05		Non Company Error	Handicap	Checking	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.00614		Follow Up	Unauthorized Activity
234	GC-1459	W0034	3246368	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	System	National Origin	Merchant Services	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.24379	5-10 days	Likely SP	Inappropriate Sales Tactics
235	GC-1460	E0012	3246291	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/09/17	11/10/17	11/13/17	November	07/09/05	11/14/17	Procedures	Other	Business Lending	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	No	No	No	Yes	Yes	No	Note	No	Neutral	0.68713	Under 3 days	Review Completed	Unauthorized Activity
236	GC-1461	W0035	3246392	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	04/03/17	12/11/17	12/12/17	December	07/09/05		Customer Service	Age	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	No	Yes	No	Chat	No	Negative	0.65493		Review Needed	Misleading information
237	GC-1462	W0036	3246420	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	08/01/17	08/02/17	08/03/17	August	07/09/05	08/04/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	No	No	No	No	No	No	Note	No	Neutral	0.41214	10+ days	Follow Up	Inappropriate Sales Tactics
238	GC-1463	E0012	3246291	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/02/17	09/03/17	09/05/17	September	07/09/05	09/06/17	Non Company Error	National Origin	Business Lending	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	No	No	Chat	Yes	Negative	0.6264	3-5 days	Likely SP	Unauthorized Activity
239	GC-1464	E0012	3246291	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	System	Other	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	No	No	Yes	No	No	No	Note	No	Neutral	0.24228	5-10 days	Pass	Unauthorized Activity
240	GC-1465	W0037	3246444	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	11/05/17	11/07/17	November	07/09/05	11/08/17	Procedures	Age	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.17357	Under 3 days	Review Completed	Misleading information
241	GC-1466	W0038	3246467	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Customer Service	Handicap	Merchant Services	West	1.00E+14	D	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	Yes	No	Yes	No	Yes	Note	No	Neutral	0.92273	Unresolved	Follow Up	Manipulation of sales
242	GC-1467	E0012	3246291	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	Fulfillment	National Origin	Credit Card	West	1.00E+14	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.50155	10+ days	Likely SP	Unauthorized Activity
243	GC-1468	E0012	3246291	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/07/17	09/08/17	09/11/17	September	07/09/05	09/12/17	Non Company Error	Other	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	No	No	No	Yes	Yes	No	Note	No	Neutral	0.28532	3-5 days	Pass	Unauthorized Activity
244	GC-1469	W0039	3246477	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Credit Card	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.49771	5-10 days	Review Completed	Manipulation of sales
245	GC-1470	E0012	3246291	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	Handicap	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.57218	Under 3 days	Likely SP	Unauthorized Activity
246	GC-1471	E0012	3246291	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.28537		Pass	Unauthorized Activity
247	GC-1472	E0012	3246294	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	No	No	No	No	Note	Yes	Neutral	0.456		Review Needed	Unauthorized Activity
248	GC-1473	E0012	3246294	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	No	No	Chat	No	Negative	0.33991	3-5 days	Review Needed	Unauthorized Activity
249	GC-1474	W0040	3246485	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	09/07/17	09/08/17	10/08/17	September	07/09/05		Fulfillment	Handicap	Business Lending	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	No	No	Note	No	Neutral	0.25247		Likely SP	Inappropriate Sales Tactics
250	GC-1475	C0041	3246113	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.45509		Pass	Manipulation of sales
251	GC-1476	C0042	3246157	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	System	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	Yes	Yes	Yes	No	No	Note	No	Neutral	0.11041	Unresolved	Review Completed	Manipulation of sales
252	GC-1477	C0043	3246208	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Other	Business Lending	Center	1.00E+14	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.0957		Review Needed	Inappropriate Sales Tactics
253	GC-1478	C0044	3246241	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/03/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Customer Service	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	No	No	No	No	Yes	No	Note	No	Neutral	0.29377	5-10 days	Likely SP	Misleading information
254	GC-1479	E0012	3246294	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Fulfillment	Handicap	Checking	Center	1.00E+14	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	No	No	Yes	Yes	Chat	No	Neutral	0.78642	Under 3 days	Pass	Unauthorized Activity
255	GC-1480	E0012	3246294	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Non Company Error	National Origin	Merchant Services	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	No	No	No	No	Yes	No	Note	No	Negative	0.0027	Unresolved	Review Completed	Unauthorized Activity
256	GC-1481	C0045	3246275	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	01/02/17	01/03/17	10/08/17	January	07/09/05	10/09/17	System	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.99	3-5 days	Likely SP	Misleading information
257	GC-1482	E0012	3246294	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	02/02/17	02/03/17	11/09/17	February	07/09/05	11/10/17	Procedures	Age	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.65193	5-10 days	Pass	Unauthorized Activity
258	GC-1483	E0012	3246294	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/02/17	03/03/17	12/10/17	March	07/09/05	12/11/17	Customer Service	Handicap	Business Lending	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.01388	Under 3 days	Review Completed	Unauthorized Activity
259	GC-1484	C0046	3246289	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	04/02/17	04/02/17	04/02/17	April	07/09/05	12/03/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes	No	Yes	No	No	Note	No	Negative	0.41238	Unresolved	Review Needed	Manipulation of sales
260	GC-1485	C0047	3246320	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	05/02/17	05/03/17	10/08/17	May	07/09/05	10/09/17	Non Company Error	Other	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	No	No	No	No	Chat	No	Negative	0.53701	10+ days	Pass	Manipulation of sales
261	GC-1486	C0048	3246357	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	06/02/17	06/03/17	11/09/17	June	07/09/05		System	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	No	Neutral	0.88481		Review Needed	Misleading information
262	GC-1487	C0049	3246388	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	07/02/17	07/03/17	12/10/17	July	07/09/05	12/11/17	Procedures	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.01814	5-10 days	Pass	Misleading information
263	GC-1488	C0050	3246417	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	08/02/17	08/02/17	08/02/17	August	07/09/05		Customer Service	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	Yes	Note	Yes	Neutral	0.89507		Pass	Misleading information
264	GC-1489	E0012	3246294	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	09/02/17	09/03/17	09/02/17	September	07/09/05		Fulfillment	Other	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.31249		Pass	Unauthorized Activity
265	GC-1490	E0012	3246294	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/02/17	10/03/17	10/03/17	October	07/09/05	10/04/17	Non Company Error	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Negative	0.59104	5-10 days	Review Completed	Unauthorized Activity
266	GC-1491	E0001	3246104	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/03/17	11/03/17	11/04/17	November	07/09/05	11/05/17	System	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	Yes	Chat	No	Negative	0.8516	10+ days	Follow Up	Misleading information
267	GC-1492	E0002	3246123	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/02/17	12/03/17	11/06/17	December	07/09/05	11/07/17	Procedures	National Origin	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.61057	3-5 days	Follow Up	Manipulation of sales
268	GC-1493	E0012	3246294	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	01/03/17	01/04/17	12/07/17	January	07/09/05	12/08/17	Customer Service	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.56765	10+ days	Review Needed	Unauthorized Activity
269	GC-1494	E0012	3246294	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	02/03/17	02/04/17	08/08/17	February	07/09/05		Fulfillment	Age	Checking	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.66915		Follow Up	Unauthorized Activity
270	GC-1495	E0003	3246138	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	03/03/17	03/04/17	09/11/17	March	07/09/05		Non Company Error	Handicap	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.00544		Likely SP	Inappropriate Sales Tactics
271	GC-1496	E0012	3246294	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/03/17	04/04/17	10/10/17	April	07/09/05	10/11/17	System	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	Yes	Neutral	0.88617	Under 3 days	Review Completed	Unauthorized Activity
272	GC-1497	E0012	3246294	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	05/03/17	05/04/17	11/13/17	May	07/09/05	11/14/17	Procedures	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Negative	0.46408	Unresolved	Review Needed	Unauthorized Activity
273	GC-1498	E0012	3246294	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	06/03/17	06/04/17	12/12/17	June	07/09/05		Customer Service	Age	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	Yes	Note	No	Neutral	0.81458		Follow Up	Unauthorized Activity
274	GC-1499	E0012	3246296	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	07/03/17	07/04/17	08/03/17	July	07/09/05	08/04/17	Fulfillment	Handicap	Business Lending	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	No	No	Chat	Yes	Negative	0.50513	3-5 days	Likely SP	Unauthorized Activity
275	GC-1500	E0012	3246296	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/03/17	08/04/17	09/05/17	August	07/09/05	09/06/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	Yes	No	No	No	Note	Yes	Neutral	0.49802	5-10 days	Pass	Unauthorized Activity
276	GC-1501	E0004	3246151	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/03/17	09/04/17	10/05/17	September	07/09/05	10/06/17	System	Other	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.35802	Under 3 days	Review Completed	Inappropriate Sales Tactics
277	GC-1502	E0012	3246296	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/03/17	10/04/17	11/07/17	October	07/09/05	11/08/17	Procedures	Age	Business Lending	West	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	Yes	Note	No	Neutral	0.91938	Unresolved	Follow Up	Unauthorized Activity
278	GC-1503	E0005	3246171	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	04/03/17	11/04/17	12/07/17	November	07/09/05	12/08/17	Customer Service	Handicap	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.35609	10+ days	Likely SP	Misleading information
279	GC-1504	E0006	3246179	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/03/17	12/04/17	08/08/17	December	07/09/05	08/09/17	Fulfillment	National Origin	Merchant Services	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	No	Note	No	Neutral	0.01298	3-5 days	Pass	Manipulation of sales
280	GC-1505	E0007	3246189	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	03/02/17	09/08/17	09/11/17	September	07/09/05	09/12/17	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.49993	5-10 days	Review Completed	Misleading information
281	GC-1506	E0008	3246200	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	03/02/17	10/09/17	11/09/17	October	07/09/05	11/10/17	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	No	Neutral	0.20928	Under 3 days	Likely SP	Misleading information
282	GC-1507	E0009	3246221	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	Handicap	Checking	West	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.2588	Unresolved	Pass	Inappropriate Sales Tactics
283	GC-1508	E0010	3246245	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Fulfillment	National Origin	Business Lending	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	Yes	Note	No	Neutral	0.90588		Review Needed	Inappropriate Sales Tactics
284	GC-1509	E0012	3246296	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	No	No	Chat	No	Negative	0.63524		Review Needed	Unauthorized Activity
285	GC-1510	E0011	3246261	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	System	Age	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Neutral	0.55865	5-10 days	Likely SP	Manipulation of sales
286	GC-1511	E0012	3246294	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	09/07/17	09/08/17	10/08/17	September	07/09/05		Fulfillment	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.53776		Pass	Inappropriate Sales Tactics
287	GC-1512	E0012	3246296	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Checking	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.00982		Review Needed	Unauthorized Activity
288	GC-1513	E0012	3246296	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	System	Other	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.68894	3-5 days	Review Needed	Unauthorized Activity
289	GC-1514	E0013	3246311	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Procedures	Age	Business Lending	East	1.00E+14	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	No	Yes	No	Note	No	Neutral	0.54443		Likely SP	Inappropriate Sales Tactics
290	GC-1515	E0014	3246319	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	11/09/17	12/09/17	November	07/09/05	12/10/17	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	Yes	Neutral	0.13235	Under 3 days	Pass	Misleading information
291	GC-1516	E0015	3246343	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Cardmember Basic	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/03/17	Fulfillment	National Origin	Checking	West	1.00E+14	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes	No	No	Yes	No	Note	Yes	Negative	0.49327	Unresolved	Review Completed	Inappropriate Sales Tactics
292	GC-1517	E0012	3246296	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	08/06/17	08/07/17	09/07/17	August	07/09/05	09/08/17	Non Company Error	Other	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.22862	3-5 days	Likely SP	Unauthorized Activity
293	GC-1518	E0016	3246370	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	System	Age	Credit Card	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	Yes	Yes	No	Yes	Note	Yes	Neutral	0.88215	5-10 days	Pass	Misleading information
294	GC-1519	E0012	3246296	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	10/09/17	11/09/17	October	07/09/05	11/10/17	Procedures	Handicap	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.62091	Under 3 days	Review Completed	Unauthorized Activity
295	GC-1520	E0017	3246397	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Customer Service	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	No	No	Note	Yes	Negative	0.60082	Unresolved	Review Needed	Manipulation of sales
296	GC-1521	E0012	3246296	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/03/17	Fulfillment	Other	Checking	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	No	No	No	Yes	Chat	No	Negative	0.79071	10+ days	Pass	Unauthorized Activity
297	GC-1522	E0018	3246421	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	03/02/17	09/08/17	10/08/17	September	07/09/05	10/09/17	Non Company Error	Age	Checking	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.28743	3-5 days	Review Completed	Misleading information
298	GC-1523	E0012	3246296	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	10/08/17	10/09/17	11/09/17	October	07/09/05		System	Handicap	Credit Card	West	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.05378		Pass	Unauthorized Activity
299	GC-1524	E0012	3246296	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	11/10/17	12/10/17	November	07/09/05	12/11/17	Procedures	National Origin	Business Lending	Center	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.3613	10+ days	Pass	Unauthorized Activity
300	GC-1525	E0019	3246434	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Other	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.53486		Pass	Inappropriate Sales Tactics
301	GC-1526	E0020	3246452	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	08/01/17	08/02/17	09/02/17	August	07/09/05		Fulfillment	Age	Business Lending	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	Yes	Yes	Note	No	Negative	0.94602		Review Needed	Inappropriate Sales Tactics
302	GC-1527	E0021	3246495	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/02/17	09/03/17	10/03/17	September	07/09/05	10/04/17	Non Company Error	Handicap	Merchant Services	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Negative	0.19342	Unresolved	Follow Up	Inappropriate Sales Tactics
303	GC-1528	E0012	3246296	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/03/17	10/04/17	11/04/17	October	07/09/05	11/05/17	System	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.61068	10+ days	Review Needed	Unauthorized Activity
304	GC-1529	E0022	3246503	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Procedures	Other	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes	No	No	No	No	Note	Yes	Neutral	0.36082	3-5 days	Follow Up	Inappropriate Sales Tactics
305	GC-1530	E0012	3246296	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Customer Service	Age	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.32194	5-10 days	Likely SP	Unauthorized Activity
306	GC-1531	E0012	3246296	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	01/02/17	01/03/17	08/08/17	January	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	Yes	Note	No	Neutral	0.78992		Review Needed	Unauthorized Activity
307	GC-1532	E0023	3246511	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	02/02/17	02/03/17	09/11/17	February	07/09/05		Non Company Error	National Origin	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	No	Chat	No	Negative	0.36468		Review Needed	Inappropriate Sales Tactics
308	GC-1533	E0024	3246519	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	03/03/17	10/10/17	March	07/09/05	10/11/17	System	Other	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	Yes	Note	No	Neutral	0.79122	10+ days	Follow Up	Inappropriate Sales Tactics
309	GC-1534	E0025	3246527	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/02/17	04/03/17	11/13/17	April	07/09/05	11/14/17	Procedures	Age	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	No	No	No	Chat	No	Negative	0.62658	3-5 days	Likely SP	Manipulation of sales
310	GC-1535	E0012	3246296	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	05/02/17	05/03/17	12/12/17	May	07/09/05		Customer Service	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Note	No	Neutral	0.63219		Pass	Unauthorized Activity
311	GC-1536	W0026	3246124	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/02/17	06/03/17	08/03/17	June	07/09/05	08/04/17	Fulfillment	National Origin	Business Lending	West	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.79504	Under 3 days	Review Completed	Manipulation of sales
312	GC-1537	E0012	3246297	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/02/17	07/03/17	09/05/17	July	07/09/05	09/06/17	Non Company Error	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Note	Yes	Neutral	0.87066	Unresolved	Follow Up	Unauthorized Activity
313	GC-1538	E0012	3246297	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/02/17	08/03/17	10/05/17	August	07/09/05	10/06/17	System	Age	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.11999	10+ days	Likely SP	Unauthorized Activity
314	GC-1539	E0012	3246297	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/02/17	09/03/17	11/07/17	September	07/09/05	11/08/17	Procedures	Handicap	Business Lending	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.05211	3-5 days	Pass	Unauthorized Activity
315	GC-1540	W0027	3246173	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/02/17	10/03/17	10/04/17	October	07/09/05	10/05/17	Fulfillment	National Origin	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.75632	5-10 days	Review Completed	Manipulation of sales
316	GC-1541	E0012	3246297	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/02/17	11/03/17	11/04/17	November	07/09/05	11/05/17	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.28889	Under 3 days	Likely SP	Unauthorized Activity
317	GC-1542	E0012	3246297	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/02/17	12/03/17	12/04/17	December	07/09/05	12/05/17	System	Age	Business Lending	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.60694	Unresolved	Pass	Unauthorized Activity
318	GC-1543	W0028	3246211	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	01/06/17	Fulfillment	Handicap	Credit Card	Center	1.00E+14	A	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	Yes	Neutral	0.5193	10+ days	Review Completed	Misleading information
319	GC-1544	E0012	3246297	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	02/03/17	02/04/17	02/05/17	February	07/09/05	02/06/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	No	No	Chat	Yes	Negative	0.34019	3-5 days	Review Needed	Unauthorized Activity
320	GC-1545	E0012	3246297	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	03/03/17	03/04/17	03/05/17	March	07/09/05		System	Other	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Neutral	0.24515		Likely SP	Unauthorized Activity
321	GC-1546	E0013	3246316	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	04/03/17	04/04/17	04/05/17	April	07/09/05		Non Company Error	Other	Merchant Services	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.08116		Pass	Unauthorized Activity
322	GC-1547	W0029	3246240	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	05/04/17	05/05/17	May	07/09/05	05/06/17	Customer Service	Age	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	Yes	Yes	No	No	Note	No	Neutral	0.27079	Unresolved	Review Completed	Misleading information
323	GC-1548	W0030	3246272	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	06/03/17	06/04/17	06/05/17	June	07/09/05		Fulfillment	Handicap	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.15967		Review Needed	Inappropriate Sales Tactics
324	GC-1549	W0031	3246293	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	07/03/17	07/04/17	07/05/17	July	07/09/05		Non Company Error	National Origin	Credit Card	Center	1.00E+14	H	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes	No	No	Yes	No	Note	No	Neutral	0.14386		Likely SP	Manipulation of sales
325	GC-1550	E0013	3246316	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	08/06/17	System	Other	Credit Card	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.63856	Under 3 days	Pass	Unauthorized Activity
326	GC-1551	W0032	3246307	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	09/03/17	09/04/17	09/05/17	September	07/09/05		Procedures	Age	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Note	No	Negative	0.85555		Review Needed	Manipulation of sales
327	GC-1552	W0033	3246328	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Customer Service	Handicap	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.37332	3-5 days	Likely SP	Inappropriate Sales Tactics
328	GC-1553	W0034	3246374	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	11/04/17	11/05/17	November	07/09/05	11/06/17	Fulfillment	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.52515	5-10 days	Pass	Misleading information
329	GC-1554	W0035	3246394	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/03/17	12/04/17	12/05/17	December	07/09/05	12/06/17	Non Company Error	Other	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.35919	Under 3 days	Review Completed	Misleading information
330	GC-1555	W0036	3246423	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	09/08/17	09/09/17	September	07/09/05	09/10/17	System	Age	Credit Card	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	No	No	No	Yes	No	Yes	Note	No	Negative	0.71362	Unresolved	Review Needed	Misleading information
331	GC-1556	W0037	3246457	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Procedures	Handicap	Merchant Services	West	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	No	No	No	Chat	No	Negative	0.66512	10+ days	Pass	Inappropriate Sales Tactics
332	GC-1557	W0038	3246469	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Customer Service	National Origin	Merchant Services	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	No	No	No	Note	Yes	Neutral	0.59192	3-5 days	Review Completed	Inappropriate Sales Tactics
333	GC-1558	W0039	3246479	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Fulfillment	Other	Credit Card	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.55748	5-10 days	Pass	Manipulation of sales
334	GC-1559	W0040	3246487	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Non Company Error	Age	Checking	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	Yes	No	Yes	No	Note	No	Neutral	0.47254	10+ days	Pass	Inappropriate Sales Tactics
335	GC-1560	C0041	3246129	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	03/02/17	10/09/17	10/10/17	October	07/09/05		System	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Neutral	0.7001		Pass	Misleading information
336	GC-1561	C0042	3246163	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Procedures	National Origin	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	Yes	Yes	No	Note	No	Negative	0.20478	5-10 days	Review Completed	Inappropriate Sales Tactics
337	GC-1562	C0043	3246210	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Customer Service	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	Yes	No	Chat	Yes	Negative	0.35121		Follow Up	Inappropriate Sales Tactics
338	GC-1563	C0044	3246252	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	08/01/17	08/02/17	08/03/17	August	07/09/05		Fulfillment	Age	Business Lending	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	No	Yes	Note	No	Negative	0.79156		Follow Up	Inappropriate Sales Tactics
339	GC-1564	E0013	3246316	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Non Company Error	Handicap	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	No	No	No	Note	No	Negative	0.44275	Unresolved	Follow Up	Unauthorized Activity
340	GC-1565	E0013	3246316	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	System	National Origin	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	Yes	No	Chat	No	Negative	0.58655	10+ days	Review Needed	Unauthorized Activity
341	GC-1566	C0045	3246280	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Procedures	Other	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.05754	3-5 days	Follow Up	Manipulation of sales
342	GC-1567	E0013	3246316	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Customer Service	Age	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.73143	5-10 days	Likely SP	Unauthorized Activity
343	GC-1568	C0046	3246301	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	08/06/17	08/07/17	08/08/17	August	07/09/05		Fulfillment	Handicap	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Neutral	0.67583		Review Needed	Inappropriate Sales Tactics
344	GC-1569	C0047	3246329	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	09/07/17	09/08/17	09/09/17	September	07/09/05		Non Company Error	National Origin	Merchant Services	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	Yes	Chat	No	Negative	0.70468		Review Needed	Manipulation of sales
345	GC-1570	E0013	3246316	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	System	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes	No	No	No	Yes	Note	No	Neutral	0.75228	10+ days	Follow Up	Unauthorized Activity
346	GC-1571	C0048	3246360	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/03/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Procedures	Age	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Chat	No	Negative	0.90555	3-5 days	Likely SP	Misleading information
347	GC-1572	E0013	3246316	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Customer Service	Handicap	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Note	No	Neutral	0.49436		Pass	Unauthorized Activity
348	GC-1573	E0013	3246316	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/01/17	08/02/17	08/03/17	August	07/09/05	08/04/17	Fulfillment	National Origin	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.76329	Under 3 days	Review Completed	Unauthorized Activity
349	GC-1574	E0013	3246316	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Non Company Error	Other	Business Lending	East	1.00E+14	E	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	Yes	Neutral	0.64399	Unresolved	Follow Up	Unauthorized Activity
350	GC-1575	C0049	3246399	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	01/02/17	01/03/17	01/04/17	January	07/09/05	01/05/17	System	Age	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.00506	10+ days	Likely SP	Manipulation of sales
351	GC-1576	C0050	3246442	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	02/05/17	Procedures	Handicap	Merchant Services	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.79432	3-5 days	Pass	Manipulation of sales
352	GC-1577	E0001	3246104	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	03/05/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.79592	5-10 days	Review Completed	Misleading information
353	GC-1578	E0002	3246123	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	04/02/17	04/03/17	04/04/17	April	07/09/05	04/05/17	Non Company Error	Other	Business Lending	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.1851	Under 3 days	Likely SP	Inappropriate Sales Tactics
354	GC-1579	E0013	3246316	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	05/05/17	System	Age	Merchant Services	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.27777	Unresolved	Pass	Unauthorized Activity
355	GC-1580	E0003	3246138	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	06/02/17	06/03/17	06/04/17	June	07/09/05	06/05/17	Fulfillment	Handicap	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.02957	10+ days	Review Completed	Inappropriate Sales Tactics
356	GC-1581	E0004	3246151	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	07/02/17	07/03/17	07/04/17	July	07/09/05	07/05/17	Non Company Error	National Origin	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	No	Yes	Chat	Yes	Negative	0.86434	3-5 days	Review Needed	Manipulation of sales
357	GC-1582	E0005	3246171	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	08/02/17	08/03/17	08/04/17	August	07/09/05		System	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Note	No	Neutral	0.99026		Likely SP	Manipulation of sales
358	GC-1583	E0013	3246316	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Non Company Error	National Origin	Business Lending	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.81441	Under 3 days	Pass	Unauthorized Activity
359	GC-1584	E0006	3246179	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/02/17	10/03/17	10/04/17	October	07/09/05	10/05/17	System	Other	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	Yes	Yes	No	No	Note	No	Neutral	0.28574	Unresolved	Review Completed	Misleading information
360	GC-1585	E0007	3246189	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/03/17	11/03/17	11/04/17	November	07/09/05	11/05/17	Procedures	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.13954	3-5 days	Review Needed	Misleading information
361	GC-1586	E0008	3246200	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/02/17	12/03/17	12/04/17	December	07/09/05	12/05/17	Customer Service	Handicap	Credit Card	Center	1.00E+14	H	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	No	Yes	No	Note	No	Neutral	0.66234	5-10 days	Likely SP	Inappropriate Sales Tactics
362	GC-1587	E0013	3246316	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	01/06/17	Fulfillment	National Origin	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	Yes	Chat	No	Neutral	0.98768	Under 3 days	Pass	Unauthorized Activity
363	GC-1588	E0013	3246314	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	02/03/17	02/04/17	02/05/17	February	07/09/05	02/06/17	Non Company Error	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Note	No	Negative	0.73831	Unresolved	Review Completed	Unauthorized Activity
364	GC-1589	E0009	3246221	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	03/03/17	03/04/17	03/05/17	March	07/09/05	03/06/17	System	Age	Credit Card	Center	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.5646	3-5 days	Likely SP	Misleading information
365	GC-1590	E0010	3246245	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	04/03/17	04/04/17	04/05/17	April	07/09/05	04/06/17	Procedures	Handicap	Checking	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Neutral	0.64893	5-10 days	Pass	Misleading information
366	GC-1591	E0013	3246314	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	05/03/17	05/04/17	05/05/17	May	07/09/05		Customer Service	National Origin	Business Lending	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.60709		Review Needed	Unauthorized Activity
367	GC-1592	E0011	3246261	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	06/03/17	06/04/17	06/05/17	June	07/09/05	06/06/17	Fulfillment	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.67981	Unresolved	Review Needed	Manipulation of sales
368	GC-1593	E0012	3246294	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	07/03/17	07/04/17	07/05/17	July	07/09/05		Non Company Error	Age	Business Lending	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	No	No	No	Chat	No	Negative	0.15934		Pass	Manipulation of sales
369	GC-1594	E0013	3246311	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	08/03/17	08/04/17	08/05/17	August	07/09/05		System	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.57804		Review Needed	Misleading information
370	GC-1595	E0013	3246314	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/03/17	09/04/17	09/05/17	September	07/09/05	09/06/17	Procedures	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.6352	5-10 days	Pass	Unauthorized Activity
371	GC-1596	E0013	3246314	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Customer Service	Other	Business Lending	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.53357	10+ days	Pass	Unauthorized Activity
372	GC-1597	E0014	3246319	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	11/04/17	11/05/17	November	07/09/05	11/06/17	Fulfillment	Age	Merchant Services	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.17347	3-5 days	Pass	Misleading information
373	GC-1598	E0015	3246343	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/03/17	12/04/17	12/05/17	December	07/09/05	12/06/17	Non Company Error	Handicap	Business Lending	Center	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Note	No	Negative	0.90269	5-10 days	Review Completed	Inappropriate Sales Tactics
374	GC-1599	E0016	3246370	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		System	National Origin	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	Yes	Chat	Yes	Negative	0.91709		Follow Up	Inappropriate Sales Tactics
375	GC-1600	E0017	3246397	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Other	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Note	No	Negative	0.73334		Follow Up	Inappropriate Sales Tactics
376	GC-1601	E0018	3246421	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Customer Service	Age	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	Yes	Note	No	Negative	0.89259	Unresolved	Follow Up	Inappropriate Sales Tactics
377	GC-1602	E0013	3246314	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Fulfillment	Handicap	Merchant Services	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.84057	10+ days	Review Needed	Unauthorized Activity
378	GC-1603	E0019	3246434	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	National Origin	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	Yes	No	No	No	No	Note	No	Neutral	0.05312		Follow Up	Manipulation of sales
379	GC-1604	E0013	3246314	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/01/17	08/02/17	08/03/17	August	07/09/05	08/04/17	System	Other	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.31831	5-10 days	Likely SP	Unauthorized Activity
380	GC-1605	E0013	3246314	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Procedures	Age	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.9783	Under 3 days	Review Completed	Unauthorized Activity
381	GC-1606	E0020	3246452	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Customer Service	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	Yes	No	Chat	No	Negative	0.25189	Unresolved	Review Needed	Manipulation of sales
382	GC-1607	E0021	3246495	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Fulfillment	National Origin	Checking	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	No	No	No	No	No	No	Note	Yes	Neutral	0.20048	10+ days	Follow Up	Manipulation of sales
383	GC-1608	E0013	3246314	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Non Company Error	Other	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	No	No	Chat	No	Negative	0.2523	3-5 days	Likely SP	Unauthorized Activity
384	GC-1609	E0013	3246314	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	System	Age	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	No	No	Yes	No	No	No	Note	No	Neutral	0.1869	5-10 days	Pass	Unauthorized Activity
385	GC-1610	E0022	3246503	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Procedures	Handicap	Credit Card	West	1.00E+14	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.73784	Under 3 days	Review Completed	Inappropriate Sales Tactics
386	GC-1611	E0023	3246511	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	Yes	No	Yes	No	Yes	Note	No	Neutral	0.83352	Unresolved	Follow Up	Manipulation of sales
387	GC-1612	E0024	3246519	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Non Company Error	Other	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.26915	10+ days	Likely SP	Inappropriate Sales Tactics
388	GC-1613	E0025	3246527	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	04/03/17	12/11/17	12/12/17	December	07/09/05		System	Age	Checking	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was misrepresented	Clarification was provided	No	No	No	Yes	Yes	No	Note	No	Neutral	0.00608		Pass	Misleading information
389	GC-1614	W0026	3246124	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Fulfillment	Handicap	Merchant Services	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.53522		Review Needed	Manipulation of sales
390	GC-1615	W0027	3246173	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	Sales person sold me card deceitfully	Settlement was made	No	No	Yes	No	Yes	No	Note	No	Neutral	0.57449	Under 3 days	Likely SP	Manipulation of sales
391	GC-1616	W0028	3246211	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		System	Other	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.13818		Pass	Manipulation of sales
392	GC-1617	E0013	3246314	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	No	No	No	No	No	No	Note	No	Neutral	0.64263		Review Needed	Unauthorized Activity
393	GC-1618	W0029	3246240	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Customer Service	Age	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	No	Chat	Yes	Negative	0.05497	3-5 days	Review Needed	Manipulation of sales
394	GC-1619	W0030	3246272	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	No	No	No	Yes	No	No	Note	No	Neutral	0.38661		Likely SP	Manipulation of sales
395	GC-1620	W0031	3246293	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	11/11/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.72377	Under 3 days	Pass	Manipulation of sales
396	GC-1621	W0032	3246307	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	System	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.26629	Unresolved	Review Completed	Inappropriate Sales Tactics
397	GC-1622	W0033	3246328	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	Procedures	Age	Checking	East	1.00E+14	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.89323	3-5 days	Review Needed	Manipulation of sales
398	GC-1623	W0034	3246374	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Customer Service	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	No	No	No	No	Yes	Yes	Note	No	Neutral	0.96002	5-10 days	Likely SP	Misleading information
399	GC-1624	W0035	3246394	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/03/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Fulfillment	National Origin	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.06199	Under 3 days	Pass	Misleading information
400	GC-1625	W0036	3246423	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	01/02/17	01/03/17	01/04/17	January	07/09/05	01/05/17	Non Company Error	Other	Credit Card	Center	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Note	No	Negative	0.08319	Unresolved	Review Completed	Misleading information
401	GC-1626	E0013	3246314	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	02/05/17	System	Age	Checking	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.34316	3-5 days	Likely SP	Unauthorized Activity
402	GC-1627	W0037	3246457	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	03/05/17	Procedures	Handicap	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.50409	5-10 days	Pass	Misleading information
403	GC-1628	W0038	3246469	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	04/02/17	04/03/17	04/04/17	April	07/09/05		Customer Service	National Origin	Business Lending	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	Yes	No	No	Chat	Yes	Negative	0.31022		Review Needed	Inappropriate Sales Tactics
404	GC-1629	E0013	3246314	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	05/05/17	Fulfillment	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.23291	Unresolved	Review Needed	Unauthorized Activity
405	GC-1630	E0013	3246314	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	06/02/17	06/03/17	06/04/17	June	07/09/05		Non Company Error	Age	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Chat	No	Negative	0.64211		Pass	Unauthorized Activity
406	GC-1631	W0039	3246479	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	07/02/17	07/03/17	07/04/17	July	07/09/05		System	Handicap	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.58434		Review Needed	Inappropriate Sales Tactics
407	GC-1632	W0040	3246487	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/02/17	08/03/17	08/04/17	August	07/09/05	08/05/17	Procedures	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.66664	5-10 days	Pass	Manipulation of sales
408	GC-1633	C0041	3246129	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Customer Service	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.58577	10+ days	Pass	Inappropriate Sales Tactics
409	GC-1634	C0042	3246163	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/03/17	10/03/17	10/04/17	October	07/09/05	10/05/17	Fulfillment	Age	Credit Card	Center	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Neutral	0.72729	3-5 days	Pass	Misleading information
410	GC-1635	C0043	3246210	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	04/03/17	11/03/17	11/04/17	November	07/09/05	11/05/17	Non Company Error	Handicap	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Negative	0.25542	5-10 days	Review Completed	Misleading information
411	GC-1636	C0044	3246252	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	12/02/17	12/03/17	12/04/17	December	07/09/05		System	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	Yes	Yes	No	Chat	Yes	Negative	0.68804		Follow Up	Manipulation of sales
412	GC-1637	C0045	3246280	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	01/03/17	01/04/17	01/05/17	January	07/09/05		Procedures	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Note	No	Negative	0.72625		Follow Up	Misleading information
413	GC-1638	E0013	3246311	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	02/03/17	02/04/17	02/05/17	February	07/09/05	02/06/17	Customer Service	Age	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	No	Note	Yes	Negative	0.23519	Unresolved	Follow Up	Unauthorized Activity
414	GC-1639	C0046	3246301	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	03/03/17	03/04/17	03/05/17	March	07/09/05	03/06/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	No	No	No	Note	No	Negative	0.33056	Unresolved	Follow Up	Inappropriate Sales Tactics
415	GC-1640	C0047	3246329	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	04/03/17	04/04/17	04/05/17	April	07/09/05		Non Company Error	National Origin	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.25284		Review Needed	Misleading information
416	GC-1641	E0013	3246311	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	05/03/17	05/04/17	05/05/17	May	07/09/05	05/06/17	System	Other	Merchant Services	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	No	Neutral	0.40186	3-5 days	Follow Up	Unauthorized Activity
417	GC-1642	E0013	3246311	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	06/03/17	06/04/17	06/05/17	June	07/09/05	06/06/17	Procedures	Age	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.37256	5-10 days	Likely SP	Unauthorized Activity
418	GC-1643	E0013	3246311	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	07/03/17	07/04/17	07/05/17	July	07/09/05	07/06/17	Customer Service	Handicap	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.31592	Under 3 days	Review Completed	Unauthorized Activity
419	GC-1644	C0048	3246360	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	08/06/17	Fulfillment	National Origin	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	No	Yes	Yes	Chat	Yes	Negative	0.95727	Unresolved	Review Needed	Manipulation of sales
420	GC-1645	C0049	3246399	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/03/17	09/04/17	09/05/17	September	07/09/05	09/06/17	Non Company Error	Other	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	Yes	No	No	No	Yes	Note	Yes	Neutral	0.82893	10+ days	Follow Up	Misleading information
421	GC-1646	C0050	3246442	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	System	Age	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	No	No	Yes	Chat	No	Negative	0.7322	3-5 days	Likely SP	Misleading information
422	GC-1647	E0013	3246311	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	11/03/17	11/04/17	11/05/17	November	07/09/05	11/06/17	Procedures	Handicap	Merchant Services	West	1.00E+14	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	Yes	No	No	No	Note	No	Neutral	0.47827	5-10 days	Pass	Unauthorized Activity
423	GC-1648	E0013	3246311	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/03/17	12/04/17	12/05/17	December	07/09/05	12/06/17	Fulfillment	National Origin	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.78178	Under 3 days	Review Completed	Unauthorized Activity
424	GC-1649	E0013	3246311	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Neutral	0.35722	Unresolved	Follow Up	Unauthorized Activity
425	GC-1650	E0013	3246311	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	10/08/17	10/09/17	10/10/17	October	07/09/05		System	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	Yes	Chat	Yes	Negative	0.97573		Likely SP	Unauthorized Activity
426	GC-1651	E0001	3246109	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	04/03/17	11/10/17	11/11/17	November	07/09/05		Fulfillment	Handicap	Business Lending	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	Yes	Neutral	0.80409		Pass	Misleading information
427	GC-1652	E0002	3246128	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Non Company Error	National Origin	Business Lending	Center	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.3241	5-10 days	Review Completed	Manipulation of sales
428	GC-1653	E0013	3246311	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		System	Other	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.17861		Likely SP	Unauthorized Activity
429	GC-1654	E0013	3246311	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Customer Service	Age	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.23992		Pass	Unauthorized Activity
430	GC-1655	E0013	3246311	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	11/11/17	Fulfillment	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.28952	10+ days	Review Completed	Unauthorized Activity
431	GC-1656	E0013	3246299	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	Yes	No	No	Chat	No	Negative	0.43368	3-5 days	Review Needed	Unauthorized Activity
432	GC-1657	E0003	3246142	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	System	Other	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.65492	5-10 days	Likely SP	Manipulation of sales
433	GC-1658	E0013	3246299	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Procedures	Age	Business Lending	Center	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	Yes	Negative	0.95534	Under 3 days	Pass	Unauthorized Activity
434	GC-1659	E0004	3246153	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	04/03/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Customer Service	Handicap	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.38274	Unresolved	Review Completed	Misleading information
435	GC-1660	E0005	3246176	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	Yes	Negative	0.78034	3-5 days	Review Needed	Inappropriate Sales Tactics
436	GC-1661	E0006	3246180	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Non Company Error	Other	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Note	Yes	Neutral	0.33111	5-10 days	Likely SP	Inappropriate Sales Tactics
437	GC-1662	E0013	3246299	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	System	Age	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	No	No	Yes	No	Chat	No	Neutral	0.12189	Under 3 days	Pass	Unauthorized Activity
438	GC-1663	E0007	3246191	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Handicap	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	No	No	No	No	Yes	Yes	Note	No	Negative	0.98854		Review Needed	Manipulation of sales
439	GC-1664	E0008	3246201	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Customer Service	National Origin	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.50294	3-5 days	Likely SP	Inappropriate Sales Tactics
440	GC-1665	E0009	3246231	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	04/03/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	Yes	Yes	Yes	No	Yes	Note	Yes	Neutral	0.86194		Pass	Misleading information
441	GC-1666	E0010	3246249	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	08/01/17	08/02/17	08/03/17	August	07/09/05		Non Company Error	Age	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.01741		Review Needed	Misleading information
442	GC-1667	E0011	3246264	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	System	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	Yes	No	Yes	No	Yes	Note	Yes	Negative	0.93793	Unresolved	Review Needed	Inappropriate Sales Tactics
443	GC-1668	E0013	3246299	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	01/02/17	01/03/17	01/04/17	January	07/09/05	01/05/17	Procedures	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	No	No	Chat	Yes	Negative	0.37842	10+ days	Pass	Unauthorized Activity
444	GC-1669	E0013	3246299	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	02/05/17	Customer Service	Other	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.51243	3-5 days	Review Completed	Unauthorized Activity
445	GC-1670	E0012	3246296	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	03/05/17	Fulfillment	Age	Business Lending	West	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.52817	5-10 days	Pass	Manipulation of sales
446	GC-1671	E0013	3246299	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	04/02/17	04/03/17	04/04/17	April	07/09/05		Non Company Error	Handicap	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	Yes	No	Yes	Yes	Note	No	Neutral	0.99771		Pass	Unauthorized Activity
447	GC-1672	E0013	3246314	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	05/02/17	05/03/17	05/04/17	May	07/09/05		System	National Origin	Merchant Services	Center	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.10558		Pass	Inappropriate Sales Tactics
448	GC-1673	E0013	3246299	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	06/02/17	06/03/17	06/04/17	June	07/09/05	06/05/17	Procedures	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	Yes	No	Note	No	Negative	0.2841	5-10 days	Review Completed	Unauthorized Activity
449	GC-1674	E0013	3246299	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	07/02/17	07/03/17	07/04/17	July	07/09/05	07/05/17	Customer Service	Age	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.04599	10+ days	Follow Up	Unauthorized Activity
450	GC-1675	E0014	3246322	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	08/02/17	08/03/17	08/04/17	August	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	No	No	Note	No	Negative	0.11798		Follow Up	Inappropriate Sales Tactics
451	GC-1676	E0013	3246299	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	Non Company Error	National Origin	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	Yes	No	No	No	No	Note	No	Negative	0.53316	Unresolved	Follow Up	Unauthorized Activity
452	GC-1677	E0013	3246299	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/02/17	10/03/17	10/04/17	October	07/09/05	10/05/17	System	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.37182	10+ days	Review Needed	Unauthorized Activity
453	GC-1678	E0015	3246345	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/03/17	11/03/17	11/04/17	November	07/09/05	11/05/17	Procedures	Age	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	Yes	Neutral	0.39653	3-5 days	Follow Up	Misleading information
454	GC-1679	E0013	3246299	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/02/17	12/03/17	12/04/17	December	07/09/05	12/05/17	Customer Service	Handicap	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.23948	5-10 days	Likely SP	Unauthorized Activity
455	GC-1680	E0016	3246371	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	01/06/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.66944	Under 3 days	Review Completed	Misleading information
456	GC-1681	E0014	3246318	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	02/03/17	02/04/17	02/05/17	February	07/09/05	02/06/17	Non Company Error	Other	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	No	Yes	No	Chat	No	Negative	0.16873	Unresolved	Review Needed	Unauthorized Activity
457	GC-1682	E0014	3246318	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	03/03/17	03/04/17	03/05/17	March	07/09/05	03/06/17	System	Age	Merchant Services	West	1.00E+14	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.6402	10+ days	Follow Up	Unauthorized Activity
458	GC-1683	E0017	3246400	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	04/04/17	04/05/17	April	07/09/05	04/06/17	Procedures	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	No	No	Chat	Yes	Negative	0.18315	3-5 days	Likely SP	Inappropriate Sales Tactics
459	GC-1684	E0018	3246426	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	05/03/17	05/04/17	05/05/17	May	07/09/05	05/06/17	Fulfillment	National Origin	Merchant Services	East	1.00E+14	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	No	Yes	No	No	No	Note	No	Neutral	0.08596	5-10 days	Pass	Manipulation of sales
460	GC-1685	E0014	3246318	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	06/03/17	06/04/17	06/05/17	June	07/09/05		Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.09802		Review Needed	Unauthorized Activity
461	GC-1686	E0019	3246443	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	07/03/17	07/04/17	07/05/17	July	07/09/05		System	Age	Checking	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Neutral	0.64199		Follow Up	Misleading information
462	GC-1687	E0020	3246454	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	08/06/17	Fulfillment	Handicap	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.20869	10+ days	Likely SP	Inappropriate Sales Tactics
463	GC-1688	E0014	3246318	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Open	09/03/17	09/04/17	09/05/17	September	07/09/05		Non Company Error	National Origin	Merchant Services	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.89447		Pass	Unauthorized Activity
464	GC-1689	E0014	3246318	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Pending	10/03/17	10/04/17	10/05/17	October	07/09/05		System	Other	Credit Card	Center	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	No	Yes	Yes	Chat	Yes	Negative	0.96721		Review Needed	Unauthorized Activity
465	GC-1690	E0014	3246318	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/03/17	11/04/17	11/05/17	November	07/09/05	11/06/17	Non Company Error	Other	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.41524	Under 3 days	Likely SP	Unauthorized Activity
466	GC-1691	E0021	3246497	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	04/03/17	12/04/17	12/05/17	December	07/09/05		Customer Service	Age	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.44203		Pass	Misleading information
467	GC-1692	E0022	3246505	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Fulfillment	Handicap	Merchant Services	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes	No	No	No	No	Note	Yes	Neutral	0.24015	10+ days	Review Completed	Inappropriate Sales Tactics
468	GC-1693	E0023	3246513	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Non Company Error	National Origin	Credit Card	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	No	No	Chat	No	Negative	0.20071	3-5 days	Review Needed	Manipulation of sales
469	GC-1694	E0014	3246318	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	System	Other	Business Lending	Center	1.00E+14	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.35644	5-10 days	Likely SP	Unauthorized Activity
470	GC-1695	E0024	3246521	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	04/03/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Procedures	Age	Business Lending	West	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.55678	Under 3 days	Pass	Misleading information
471	GC-1696	E0025	3246529	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Customer Service	Handicap	Checking	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.60252	Unresolved	Review Completed	Manipulation of sales
472	GC-1697	W0026	3246139	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	04/03/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Fulfillment	National Origin	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.62446	3-5 days	Review Needed	Misleading information
473	GC-1698	E0014	3246318	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Non Company Error	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Note	No	Neutral	0.77651	5-10 days	Likely SP	Unauthorized Activity
474	GC-1699	W0027	3246183	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	System	Age	Business Lending	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	No	No	Yes	Yes	Chat	No	Neutral	0.92804	Under 3 days	Pass	Inappropriate Sales Tactics
475	GC-1700	E0014	3246318	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Handicap	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	No	Yes	No	No	Yes	No	Note	No	Negative	0.14471		Review Needed	Unauthorized Activity
476	GC-1701	W0028	3246214	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Customer Service	National Origin	Merchant Services	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.42437	3-5 days	Likely SP	Misleading information
477	GC-1702	W0029	3246246	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	Yes	Yes	No	No	Note	No	Neutral	0.48554		Pass	Misleading information
478	GC-1703	E0014	3246318	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	08/01/17	08/02/17	08/03/17	August	07/09/05		Non Company Error	Age	Merchant Services	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.25889		Review Needed	Unauthorized Activity
479	GC-1704	E0014	3246319	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	System	Handicap	Business Lending	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	No	No	Note	Yes	Negative	0.56372	Unresolved	Review Needed	Unauthorized Activity
480	GC-1705	W0030	3246276	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Procedures	National Origin	Business Lending	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	No	No	Chat	No	Negative	0.58982	10+ days	Pass	Misleading information
481	GC-1706	W0031	3246295	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Customer Service	Other	Business Lending	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.41575	3-5 days	Review Completed	Inappropriate Sales Tactics
482	GC-1707	W0032	3246309	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.72656	5-10 days	Pass	Manipulation of sales
483	GC-1708	E0014	3246319	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	08/06/17	08/07/17	08/08/17	August	07/09/05		Non Company Error	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	Yes	No	Yes	No	Note	No	Neutral	0.65066		Pass	Unauthorized Activity
484	GC-1709	E0014	3246319	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	09/07/17	09/08/17	09/09/17	September	07/09/05		System	National Origin	Credit Card	West	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.43892		Pass	Unauthorized Activity
485	GC-1710	W0033	3246339	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Procedures	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	Yes	No	Yes	Yes	No	Note	No	Negative	0.17663	5-10 days	Review Completed	Misleading information
486	GC-1711	E0014	3246319	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Customer Service	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	No	Yes	Yes	Yes	Chat	No	Negative	0.86755	10+ days	Follow Up	Unauthorized Activity
487	GC-1712	W0034	3246375	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Handicap	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	Yes	No	Yes	No	No	Note	No	Negative	0.40651		Follow Up	Misleading information
488	GC-1713	W0035	3246395	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/01/17	08/02/17	08/03/17	August	07/09/05	08/04/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	No	No	Yes	Note	Yes	Negative	0.82859	Unresolved	Follow Up	Inappropriate Sales Tactics
489	GC-1714	E0014	3246319	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	09/05/17	System	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.18249	10+ days	Review Needed	Unauthorized Activity
490	GC-1715	W0036	3246432	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Procedures	Age	Credit Card	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	Yes	Neutral	0.30867	3-5 days	Follow Up	Misleading information
491	GC-1716	W0037	3246459	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/04/17	11/05/17	11/06/17	November	07/09/05	11/07/17	Customer Service	Handicap	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	No	Yes	Chat	Yes	Negative	0.77811	5-10 days	Likely SP	Misleading information
492	GC-1717	W0038	3246471	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.31393	Under 3 days	Review Completed	Misleading information
493	GC-1718	W0039	3246481	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	Non Company Error	Other	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	No	Chat	No	Negative	0.60639	Unresolved	Review Needed	Misleading information
494	GC-1719	E0014	3246319	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	System	Age	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.00432	10+ days	Follow Up	Unauthorized Activity
495	GC-1720	W0040	3246489	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Procedures	Handicap	Credit Card	Center	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	No	Yes	Chat	No	Negative	0.77139	3-5 days	Likely SP	Misleading information
496	GC-1721	C0041	3246133	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Fulfillment	National Origin	Checking	West	1.00E+14	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	No	Yes	No	No	No	Note	Yes	Neutral	0.07686	5-10 days	Pass	Inappropriate Sales Tactics
497	GC-1722	E0014	3246319	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.34395		Review Needed	Unauthorized Activity
498	GC-1723	E0014	3246319	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	11/11/17	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	No	Neutral	0.34543	Unresolved	Follow Up	Unauthorized Activity
499	GC-1724	C0042	3246175	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.08477	10+ days	Likely SP	Misleading information
500	GC-1725	C0043	3246213	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	Non Company Error	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.72848	3-5 days	Pass	Inappropriate Sales Tactics
501	GC-1726	C0044	3246256	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	01/02/17	01/03/17	01/04/17	January	07/09/05	01/05/17	System	Other	Merchant Services	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.53491	5-10 days	Review Completed	Misleading information
502	GC-1727	C0045	3246286	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	02/05/17	Non Company Error	National Origin	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.21154	Under 3 days	Likely SP	Manipulation of sales
503	GC-1728	C0046	3246303	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	03/05/17	System	Other	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.04234	Unresolved	Pass	Manipulation of sales
504	GC-1729	C0047	3246336	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	04/02/17	04/03/17	04/04/17	April	07/09/05	04/05/17	Procedures	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.22646	10+ days	Review Completed	Misleading information
505	GC-1730	C0048	3246369	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	05/05/17	Customer Service	Handicap	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	Yes	No	No	Chat	No	Negative	0.34352	3-5 days	Review Needed	Inappropriate Sales Tactics
506	GC-1731	E0014	3246319	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	06/02/17	06/03/17	06/04/17	June	07/09/05		Fulfillment	National Origin	Merchant Services	West	1.00E+14	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	Yes	Neutral	0.38728		Likely SP	Unauthorized Activity
507	GC-1732	E0014	3246319	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	07/02/17	07/03/17	07/04/17	July	07/09/05	07/05/17	Non Company Error	Other	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.72553	Under 3 days	Pass	Unauthorized Activity
508	GC-1733	C0049	3246402	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	08/02/17	08/03/17	08/04/17	August	07/09/05		System	Age	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	Yes	Neutral	0.6063		Review Needed	Inappropriate Sales Tactics
509	GC-1734	E0014	3246319	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Cardmember Basic	Pending	09/02/17	09/03/17	09/04/17	September	07/09/05		Procedures	Handicap	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.43535		Review Needed	Unauthorized Activity
510	GC-1735	C0050	3246447	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	10/02/17	10/03/17	10/04/17	October	07/09/05	10/05/17	Customer Service	National Origin	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Note	No	Neutral	0.40981	5-10 days	Likely SP	Inappropriate Sales Tactics
511	GC-1736	E0001	3246109	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/02/17	11/03/17	11/04/17	November	07/09/05	11/05/17	Fulfillment	Other	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.40511	Under 3 days	Pass	Inappropriate Sales Tactics
512	GC-1737	E0002	3246128	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/02/17	12/03/17	12/04/17	December	07/09/05	12/05/17	Non Company Error	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	No	No	No	Yes	Yes	Note	Yes	Negative	0.71607	Unresolved	Review Completed	Manipulation of sales
513	GC-1738	E0003	3246142	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	01/06/17	System	Handicap	Credit Card	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.13286	3-5 days	Likely SP	Misleading information
514	GC-1739	E0004	3246153	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Open	02/03/17	02/04/17	02/05/17	February	07/09/05		Procedures	National Origin	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	Yes	Yes	No	No	Note	No	Neutral	0.13168		Pass	Inappropriate Sales Tactics
515	GC-1740	E0005	3246176	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	03/03/17	03/04/17	03/05/17	March	07/09/05		Customer Service	Other	Credit Card	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.95198		Review Needed	Inappropriate Sales Tactics
516	GC-1741	E0006	3246180	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Merchant	Resolved-Completed	04/03/17	04/04/17	04/05/17	April	07/09/05	04/06/17	Fulfillment	Age	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Negative	0.26957	Unresolved	Review Needed	Misleading information
517	GC-1742	E0007	3246191	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	05/03/17	05/04/17	05/05/17	May	07/09/05	05/06/17	Non Company Error	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	No	No	Yes	Chat	Yes	Negative	0.78262	10+ days	Pass	Inappropriate Sales Tactics
518	GC-1743	E0014	3246322	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	06/03/17	06/04/17	06/05/17	June	07/09/05		System	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	No	No	Yes	Note	No	Neutral	0.88995		Review Needed	Unauthorized Activity
519	GC-1744	E0014	3246322	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	07/03/17	07/04/17	07/05/17	July	07/09/05	07/06/17	Procedures	Other	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.03765	5-10 days	Pass	Unauthorized Activity
520	GC-1745	E0014	3246322	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	08/06/17	Customer Service	Age	Checking	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.32891	10+ days	Pass	Unauthorized Activity
521	GC-1746	E0014	3246322	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/03/17	09/04/17	09/05/17	September	07/09/05	09/06/17	Fulfillment	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.07581	3-5 days	Pass	Unauthorized Activity
522	GC-1747	E0008	3246201	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Negative	0.07574	5-10 days	Review Completed	Inappropriate Sales Tactics
523	GC-1748	E0009	3246231	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/03/17	11/04/17	11/05/17	November	07/09/05	11/06/17	System	Other	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	Yes	Yes	Yes	Chat	Yes	Negative	0.97254	10+ days	Follow Up	Misleading information
524	GC-1749	E0010	3246249	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	12/03/17	12/04/17	12/05/17	December	07/09/05	12/06/17	Procedures	Age	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	Yes	Negative	0.06049	3-5 days	Follow Up	Misleading information
525	GC-1750	E0011	3246264	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	Yes	No	No	No	No	Note	No	Negative	0.33063	Unresolved	Follow Up	Misleading information
526	GC-1751	E0012	3246296	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Fulfillment	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.85345	10+ days	Review Needed	Misleading information
527	GC-1752	E0013	3246314	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	No	No	No	No	No	No	Note	No	Neutral	0.37467	3-5 days	Follow Up	Inappropriate Sales Tactics
528	GC-1753	E0014	3246322	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Age	Merchant Services	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.72093		Likely SP	Misleading information
529	GC-1754	E0014	3246322	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Handicap	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	No	No	No	Yes	Yes	No	Note	No	Neutral	0.18703		Review Needed	Unauthorized Activity
530	GC-1755	E0015	3246345	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	Fulfillment	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	No	Yes	No	Chat	No	Negative	0.4524	Unresolved	Review Needed	Misleading information
531	GC-1756	E0016	3246371	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		Non Company Error	Other	Credit Card	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	No	No	No	No	No	No	Note	No	Neutral	0.46781		Follow Up	Misleading information
532	GC-1757	E0017	3246400	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Age	Credit Card	Center	1.00E+14	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	No	Yes	Chat	No	Negative	0.973		Likely SP	Inappropriate Sales Tactics
533	GC-1758	E0014	3246322	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Fulfillment	Handicap	Merchant Services	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	No	Yes	Yes	No	No	No	Note	No	Neutral	0.40374	5-10 days	Pass	Unauthorized Activity
534	GC-1759	E0018	3246426	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.10502		Review Needed	Manipulation of sales
535	GC-1760	E0019	3246443	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	11/11/17	System	Other	Merchant Services	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	No	Yes	No	Yes	Note	Yes	Neutral	0.72786	Unresolved	Follow Up	Manipulation of sales
536	GC-1761	E0020	3246454	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	Yes	Yes	No	Chat	Yes	Negative	0.68542	10+ days	Likely SP	Misleading information
537	GC-1762	E0014	3246322	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	08/09/17	Customer Service	Age	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.27646	3-5 days	Pass	Unauthorized Activity
538	GC-1763	E0021	3246497	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Fulfillment	Handicap	Credit Card	Center	1.00E+14	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.81541	5-10 days	Review Completed	Inappropriate Sales Tactics
539	GC-1764	E0014	3246322	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Non Company Error	National Origin	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	No	No	Yes	No	Yes	Yes	Note	No	Neutral	0.86485	Under 3 days	Likely SP	Unauthorized Activity
540	GC-1765	E0022	3246505	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/12/17	System	Other	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.48535	Unresolved	Pass	Inappropriate Sales Tactics
541	GC-1766	E0014	3246322	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/13/17	Procedures	Age	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	No	No	No	No	No	No	Note	No	Neutral	0.35353	10+ days	Review Completed	Unauthorized Activity
542	GC-1767	E0023	3246513	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	09/10/17	Customer Service	Handicap	Credit Card	East	1.00E+14	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	No	Yes	No	No	Chat	Yes	Negative	0.55921	3-5 days	Review Needed	Inappropriate Sales Tactics
543	GC-1768	E0024	3246521	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Fulfillment	National Origin	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	No	Yes	No	Yes	No	Yes	Note	No	Neutral	0.99416		Likely SP	Inappropriate Sales Tactics
544	GC-1769	E0025	3246529	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/11/17	Non Company Error	Other	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	Yes	Chat	Yes	Negative	0.99217	Under 3 days	Pass	Misleading information
545	GC-1770	W0026	3246139	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Age	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	Yes	Yes	No	Yes	Note	No	Neutral	0.85348		Review Needed	Manipulation of sales
546	GC-1771	E0014	3246322	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	01/02/17	01/03/17	01/04/17	January	07/09/05		Procedures	Handicap	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.33707		Review Needed	Unauthorized Activity
547	GC-1772	W0027	3246183	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	10/04/17	Customer Service	National Origin	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	Yes	No	No	Yes	No	Note	No	Neutral	0.65043	5-10 days	Likely SP	Inappropriate Sales Tactics
548	GC-1773	E0014	3246322	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	11/06/17	Fulfillment	Other	Credit Card	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	Yes	Yes	Chat	No	Neutral	0.76401	Under 3 days	Pass	Unauthorized Activity
549	GC-1774	W0028	3246214	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/02/17	04/03/17	04/04/17	April	07/09/05	11/07/17	Non Company Error	Age	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	No	No	No	Yes	Yes	Note	No	Negative	0.92404	Unresolved	Review Completed	Misleading information
550	GC-1775	W0029	3246246	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	12/08/17	System	Handicap	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.08542	3-5 days	Likely SP	Misleading information
551	GC-1776	E0014	3246322	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Open	06/02/17	06/03/17	06/04/17	June	07/09/05		Procedures	National Origin	Checking	West	1.00E+14	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	Yes	Yes	No	No	Note	No	Neutral	0.36323		Pass	Unauthorized Activity
552	GC-1777	W0030	3246276	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Pending	07/02/17	07/03/17	07/04/17	July	07/09/05		Customer Service	Other	Checking	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.09766		Review Needed	Inappropriate Sales Tactics
553	GC-1778	E0014	3246322	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/02/17	08/03/17	08/04/17	August	07/09/05	10/11/17	Fulfillment	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	Yes	Negative	0.65212	Unresolved	Review Needed	Unauthorized Activity
554	GC-1779	W0031	3246295	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/02/17	09/03/17	09/04/17	September	07/09/05	11/14/17	Non Company Error	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	No	No	No	Chat	Yes	Negative	0.03575	10+ days	Pass	Misleading information
555	GC-1780	W0032	3246309	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	10/02/17	10/03/17	10/04/17	October	07/09/05		System	National Origin	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.32147		Review Needed	Inappropriate Sales Tactics
556	GC-1781	E0014	3246322	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/02/17	11/03/17	11/04/17	November	07/09/05	08/04/17	Procedures	Other	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.81173	5-10 days	Pass	Unauthorized Activity
557	GC-1782	W0033	3246339	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/02/17	12/03/17	12/04/17	December	07/09/05	09/06/17	Customer Service	Age	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.14033	10+ days	Pass	Manipulation of sales
558	GC-1783	E0015	3246345	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	10/06/17	Fulfillment	Handicap	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	Yes	Yes	Yes	Chat	No	Neutral	0.85248	3-5 days	Pass	Unauthorized Activity
559	GC-1784	E0015	3246345	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	02/03/17	02/04/17	02/05/17	February	07/09/05	11/08/17	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	No	Negative	0.22652	5-10 days	Review Completed	Unauthorized Activity
560	GC-1785	W0034	3246375	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	03/03/17	03/04/17	03/05/17	March	07/09/05	12/08/17	System	Other	Merchant Services	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	Yes	Chat	No	Negative	0.91769	10+ days	Follow Up	Misleading information
561	GC-1786	W0035	3246395	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/03/17	04/04/17	04/05/17	April	07/09/05	09/08/17	Procedures	Age	Credit Card	Center	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Negative	0.24736	3-5 days	Follow Up	Inappropriate Sales Tactics
562	GC-1787	E0015	3246345	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	05/03/17	05/04/17	05/05/17	May	07/09/05	10/11/17	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.72427	10+ days	Review Needed	Unauthorized Activity
563	GC-1788	E0015	3246345	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	06/03/17	06/04/17	06/05/17	June	07/09/05	12/09/17	Fulfillment	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	No	Neutral	0.79784	3-5 days	Follow Up	Unauthorized Activity
564	GC-1789	W0036	3246432	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	07/03/17	07/04/17	07/05/17	July	07/09/05	12/12/17	Non Company Error	Other	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.59186	5-10 days	Likely SP	Inappropriate Sales Tactics
565	GC-1790	E0015	3246345	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	08/03/17	08/04/17	08/05/17	August	07/09/05		System	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.26482		Review Needed	Unauthorized Activity
566	GC-1791	W0037	3246459	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	09/03/17	09/04/17	09/05/17	September	07/09/05		Procedures	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	No	No	Yes	Yes	Chat	No	Negative	0.8774		Review Needed	Manipulation of sales
567	GC-1792	E0015	3246345	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	12/12/17	Fulfillment	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	Yes	Neutral	0.65161	10+ days	Follow Up	Unauthorized Activity
568	GC-1793	E0015	3246345	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	11/03/17	11/04/17	11/05/17	November	07/09/05		Non Company Error	Other	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	No	Yes	Chat	No	Negative	0.79721		Likely SP	Unauthorized Activity
569	GC-1794	E0015	3246345	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	12/03/17	12/04/17	12/05/17	December	07/09/05		System	Age	Merchant Services	Center	1.00E+14	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	No	Yes	No	No	Yes	Note	No	Neutral	0.71738		Pass	Unauthorized Activity
570	GC-1795	W0038	3246471	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	12/12/17	Customer Service	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.81581	Under 3 days	Review Completed	Inappropriate Sales Tactics
571	GC-1796	E0015	3246345	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/12/17	Fulfillment	National Origin	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Neutral	0.43037	Unresolved	Follow Up	Unauthorized Activity
572	GC-1797	W0039	3246481	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	09/08/17	Non Company Error	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	No	Yes	Yes	No	Chat	Yes	Negative	0.02067	10+ days	Likely SP	Inappropriate Sales Tactics
573	GC-1798	E0015	3246345	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	10/09/17	System	Age	Credit Card	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Neutral	0.0302	3-5 days	Pass	Unauthorized Activity
574	GC-1799	W0040	3246489	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	11/10/17	Procedures	Handicap	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.11124	5-10 days	Review Completed	Misleading information
575	GC-1800	E0015	3246345	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/11/17	Customer Service	National Origin	Credit Card	West	1.00E+14	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	Yes	No	Yes	No	Note	No	Neutral	0.29544	Under 3 days	Likely SP	Unauthorized Activity
576	GC-1801	C0041	3246133	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/12/17	Fulfillment	Other	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	Yes	Negative	0.85226	Unresolved	Pass	Manipulation of sales
577	GC-1802	C0042	3246175	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/09/17	Non Company Error	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	No	No	Yes	Note	No	Negative	0.85352	Unresolved	Follow Up	Misleading information
578	GC-1803	C0043	3246213	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		System	Handicap	Merchant Services	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.90711		Review Needed	Manipulation of sales
579	GC-1804	E0015	3246343	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/11/17	Procedures	National Origin	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.25944	3-5 days	Follow Up	Unauthorized Activity
580	GC-1805	E0015	3246343	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.72709		Likely SP	Unauthorized Activity
581	GC-1806	C0044	3246256	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	08/01/17	09/01/17	09/02/17	September	07/09/05		Fulfillment	Age	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	No	Note	No	Neutral	0.05569		Review Needed	Inappropriate Sales Tactics
582	GC-1807	C0045	3246286	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	10/04/17	Non Company Error	Handicap	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	Yes	Chat	No	Negative	0.83376	Unresolved	Review Needed	Manipulation of sales
583	GC-1808	C0046	3246303	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/03/17	11/03/17	11/04/17	November	07/09/05	11/06/17	System	National Origin	Merchant Services	East	1.00E+14	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	No	Neutral	0.94688	10+ days	Follow Up	Inappropriate Sales Tactics
584	GC-1809	E0015	3246343	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/04/17	12/04/17	12/05/17	December	07/09/05	11/07/17	Procedures	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	No	No	Chat	No	Negative	0.11112	3-5 days	Likely SP	Unauthorized Activity
585	GC-1810	C0047	3246336	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/08/17	Customer Service	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	Yes	No	No	Yes	Note	No	Neutral	0.96821	5-10 days	Pass	Inappropriate Sales Tactics
586	GC-1811	C0048	3246369	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	08/06/17	09/06/17	09/07/17	September	07/09/05		Fulfillment	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.64372		Review Needed	Manipulation of sales
587	GC-1812	C0049	3246402	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	09/07/17	10/07/17	10/08/17	October	07/09/05		Non Company Error	National Origin	Merchant Services	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.16905		Follow Up	Misleading information
588	GC-1813	E0015	3246343	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	10/11/17	System	Other	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.56374	10+ days	Likely SP	Unauthorized Activity
589	GC-1814	C0050	3246447	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	11/14/17	Procedures	Age	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Neutral	0.54125	3-5 days	Pass	Manipulation of sales
590	GC-1815	E0015	3246343	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Handicap	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.91888		Review Needed	Unauthorized Activity
591	GC-1816	E0015	3246343	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	08/01/17	09/01/17	09/02/17	September	07/09/05	08/04/17	Fulfillment	National Origin	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.68154	Under 3 days	Likely SP	Unauthorized Activity
592	GC-1817	E0001	3246101	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	09/06/17	Non Company Error	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.97006	Unresolved	Pass	Misleading information
593	GC-1818	E0002	3246111	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/03/17	11/03/17	11/04/17	November	07/09/05	10/06/17	System	Age	Business Lending	Center	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	Yes	Note	Yes	Neutral	0.86327	10+ days	Review Completed	Inappropriate Sales Tactics
594	GC-1819	E0015	3246343	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/04/17	12/04/17	12/05/17	December	07/09/05	11/08/17	Procedures	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	No	Yes	Chat	No	Negative	0.71842	3-5 days	Review Needed	Unauthorized Activity
595	GC-1820	E0003	3246134	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/08/17	Fulfillment	National Origin	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	No	No	Note	No	Neutral	0.07029	5-10 days	Likely SP	Misleading information
596	GC-1821	E0004	3246143	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	08/06/17	09/06/17	09/07/17	September	07/09/05	09/08/17	Non Company Error	Other	Merchant Services	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.19388	Under 3 days	Pass	Misleading information
597	GC-1822	E0005	3246154	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	01/02/17	02/02/17	02/03/17	February	07/09/05	10/11/17	System	Age	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.1815	Unresolved	Review Completed	Inappropriate Sales Tactics
598	GC-1823	E0015	3246343	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	02/02/17	03/02/17	03/03/17	March	07/09/05	12/09/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.6111	3-5 days	Review Needed	Unauthorized Activity
599	GC-1824	E0006	3246177	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/02/17	04/02/17	04/03/17	April	07/09/05	12/12/17	Non Company Error	National Origin	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	No	No	Yes	No	Note	No	Neutral	0.35694	5-10 days	Likely SP	Inappropriate Sales Tactics
600	GC-1825	E0007	3246185	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	04/02/17	05/02/17	05/03/17	May	07/09/05		System	Other	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.67321		Pass	Inappropriate Sales Tactics
601	GC-1826	E0008	3246195	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	05/02/17	06/02/17	06/03/17	June	07/09/05		Non Company Error	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	No	Yes	No	Note	No	Negative	0.15351		Review Needed	Misleading information
602	GC-1827	E0015	3246343	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	06/02/17	07/02/17	07/03/17	July	07/09/05	12/12/17	Customer Service	Age	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.69132	3-5 days	Likely SP	Unauthorized Activity
603	GC-1828	E0009	3246215	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	07/02/17	08/02/17	08/03/17	August	07/09/05		Fulfillment	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	Yes	Note	No	Neutral	0.85783		Pass	Manipulation of sales
604	GC-1829	E0010	3246238	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	08/02/17	09/02/17	09/03/17	September	07/09/05		Non Company Error	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	Yes	No	No	Chat	No	Negative	0.35933		Review Needed	Inappropriate Sales Tactics
605	GC-1830	E0015	3246343	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	12/12/17	System	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Negative	0.22069	Unresolved	Review Needed	Unauthorized Activity
606	GC-1831	E0011	3246258	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	10/02/17	11/02/17	11/03/17	November	07/09/05		Procedures	Age	Credit Card	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	No	No	Chat	No	Negative	0.57799		Pass	Misleading information
607	GC-1832	E0015	3246343	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/02/17	12/02/17	12/03/17	December	07/09/05	12/11/17	Customer Service	Handicap	Business Lending	East	1.00E+14	A	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	No	No	Yes	Note	Yes	Neutral	0.73446	3-5 days	Review Completed	Unauthorized Activity
608	GC-1833	E0012	3246281	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/02/17	12/02/17	12/02/17	December	07/09/05	12/12/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.19056	5-10 days	Pass	Inappropriate Sales Tactics
609	GC-1834	E0013	3246298	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	01/03/17	02/03/17	02/04/17	February	07/09/05	09/08/17	Non Company Error	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	No	Neutral	0.43654	10+ days	Pass	Manipulation of sales
610	GC-1835	E0014	3246317	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	02/03/17	03/03/17	03/04/17	March	07/09/05	10/09/17	System	Age	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.11726	3-5 days	Pass	Manipulation of sales
611	GC-1836	E0015	3246343	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/03/17	04/03/17	04/04/17	April	07/09/05	11/10/17	Procedures	Handicap	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	Yes	Yes	Note	No	Negative	0.86211	5-10 days	Review Completed	Unauthorized Activity
612	GC-1837	E0015	3246334	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	04/03/17	05/03/17	05/04/17	May	07/09/05	12/11/17	Customer Service	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.51387	10+ days	Follow Up	Inappropriate Sales Tactics
613	GC-1838	E0015	3246338	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	05/03/17	06/03/17	06/04/17	June	07/09/05	12/12/17	Fulfillment	Other	Merchant Services	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	Yes	Negative	0.15897	3-5 days	Follow Up	Unauthorized Activity
614	GC-1839	E0016	3246358	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	06/03/17	07/03/17	07/04/17	July	07/09/05	10/09/17	Non Company Error	Age	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	No	No	No	Note	No	Negative	0.6689	Unresolved	Follow Up	Misleading information
615	GC-1840	E0017	3246383	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	07/03/17	08/03/17	08/04/17	August	07/09/05		System	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	Yes	No	Chat	No	Negative	0.06178		Review Needed	Manipulation of sales
616	GC-1841	E0015	3246338	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/03/17	09/03/17	09/04/17	September	07/09/05	12/11/17	Procedures	National Origin	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.67881	3-5 days	Follow Up	Unauthorized Activity
617	GC-1842	E0015	3246338	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	09/03/17	10/03/17	10/04/17	October	07/09/05		Customer Service	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.2811		Likely SP	Unauthorized Activity
618	GC-1843	E0018	3246409	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	10/03/17	11/03/17	11/04/17	November	07/09/05		Fulfillment	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Neutral	0.62313		Review Needed	Misleading information
619	GC-1844	E0015	3246338	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/03/17	12/03/17	12/04/17	December	07/09/05	10/04/17	Non Company Error	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	Yes	Chat	Yes	Negative	0.88793	Unresolved	Review Needed	Unauthorized Activity
620	GC-1845	E0019	3246429	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/03/17	12/03/17	12/03/17	December	07/09/05	11/06/17	System	National Origin	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.29225	10+ days	Follow Up	Manipulation of sales
621	GC-1846	E0020	3246449	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	11/07/17	Procedures	Other	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	No	Yes	Chat	No	Negative	0.99439	3-5 days	Likely SP	Misleading information
622	GC-1847	E0021	3246491	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	12/08/17	Customer Service	Age	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	Yes	No	No	No	Note	No	Neutral	0.17025	5-10 days	Pass	Misleading information
623	GC-1848	E0022	3246499	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	11/09/17	12/09/17	12/10/17	December	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.06851		Review Needed	Misleading information
624	GC-1849	E0015	3246338	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Neutral	0.36278		Follow Up	Unauthorized Activity
625	GC-1850	E0023	3246507	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	10/11/17	System	Other	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	No	Chat	Yes	Negative	0.44086	10+ days	Likely SP	Manipulation of sales
626	GC-1851	E0024	3246515	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	11/14/17	Procedures	Age	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Neutral	0.62932	3-5 days	Pass	Misleading information
627	GC-1852	E0015	3246338	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Customer Service	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.58717		Review Needed	Unauthorized Activity
628	GC-1853	E0025	3246523	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/01/17	09/01/17	09/02/17	September	07/09/05	08/04/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.61879	Under 3 days	Likely SP	Misleading information
629	GC-1854	E0015	3246338	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	09/06/17	Non Company Error	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.13413	Unresolved	Pass	Unauthorized Activity
630	GC-1855	W0026	3246114	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	11/03/17	11/04/17	November	07/09/05	10/06/17	System	Age	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes	No	No	No	Yes	Note	No	Neutral	0.81379	10+ days	Review Completed	Inappropriate Sales Tactics
631	GC-1856	E0015	3246338	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/04/17	12/04/17	12/05/17	December	07/09/05	11/08/17	Procedures	Handicap	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	No	Yes	No	No	Chat	No	Negative	0.10457	3-5 days	Review Needed	Unauthorized Activity
632	GC-1857	W0027	3246152	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/08/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Neutral	0.0109	5-10 days	Likely SP	Misleading information
633	GC-1858	W0028	3246198	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	08/06/17	09/06/17	09/07/17	September	07/09/05	09/08/17	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.63887	Under 3 days	Pass	Misleading information
634	GC-1859	W0029	3246227	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	10/11/17	System	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.43146	Unresolved	Review Completed	Misleading information
635	GC-1860	W0030	3246265	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	12/09/17	Fulfillment	Handicap	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.28549	3-5 days	Review Needed	Inappropriate Sales Tactics
636	GC-1861	W0031	3246283	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/12/17	Non Company Error	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	Yes	No	No	Yes	No	Note	No	Neutral	0.6075	5-10 days	Likely SP	Misleading information
637	GC-1862	E0015	3246338	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		System	Other	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.60936		Pass	Unauthorized Activity
638	GC-1863	W0032	3246302	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/08/17	12/08/17	12/09/17	December	07/09/05	12/11/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	No	Yes	Yes	Note	No	Negative	0.70864	Unresolved	Review Completed	Misleading information
639	GC-1864	W0033	3246324	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/12/17	System	Other	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.41482	3-5 days	Likely SP	Misleading information
640	GC-1865	E0015	3246338	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/06/17	09/06/17	09/07/17	September	07/09/05	09/08/17	Procedures	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	Yes	Yes	No	No	Note	No	Neutral	0.68574	5-10 days	Pass	Unauthorized Activity
641	GC-1866	E0016	3246361	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	10/09/17	Customer Service	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.25858	Under 3 days	Review Completed	Unauthorized Activity
642	GC-1867	E0016	3246361	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	11/10/17	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	No	No	Yes	No	No	Note	No	Negative	0.46476	Unresolved	Review Needed	Unauthorized Activity
643	GC-1868	E0016	3246361	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/11/17	Non Company Error	Other	Business Lending	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	No	No	No	Chat	No	Negative	0.27568	10+ days	Pass	Unauthorized Activity
644	GC-1869	W0034	3246363	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/12/17	System	Age	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	Yes	Neutral	0.27867	3-5 days	Review Completed	Misleading information
645	GC-1870	E0016	3246361	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	10/09/17	Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.37835	5-10 days	Pass	Unauthorized Activity
646	GC-1871	W0035	3246391	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	10/08/17	11/08/17	11/09/17	November	07/09/05		Customer Service	National Origin	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	Yes	No	Yes	No	Note	No	Neutral	0.12044		Pass	Inappropriate Sales Tactics
647	GC-1872	W0036	3246415	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/11/17	Fulfillment	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.5724	3-5 days	Pass	Misleading information
648	GC-1873	W0037	3246439	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	No	Yes	Yes	No	Note	No	Negative	0.63315		Review Needed	Manipulation of sales
649	GC-1874	E0016	3246361	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	08/01/17	09/01/17	09/02/17	September	07/09/05		System	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	No	Yes	Yes	Yes	Chat	No	Negative	0.78997		Follow Up	Unauthorized Activity
650	GC-1875	E0016	3246361	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	01/02/17	02/02/17	02/03/17	February	07/09/05	10/04/17	Procedures	National Origin	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Note	No	Negative	0.86055	3-5 days	Follow Up	Unauthorized Activity
651	GC-1876	W0038	3246465	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	02/02/17	03/02/17	03/03/17	March	07/09/05	11/06/17	Customer Service	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	No	No	No	Note	No	Negative	0.43804	Unresolved	Follow Up	Misleading information
652	GC-1877	E0016	3246361	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	03/02/17	04/02/17	04/03/17	April	07/09/05	11/07/17	Fulfillment	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	Yes	Yes	Yes	No	Chat	No	Negative	0.08806	10+ days	Review Needed	Unauthorized Activity
653	GC-1878	W0039	3246475	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	04/02/17	05/02/17	05/03/17	May	07/09/05	12/08/17	Non Company Error	Handicap	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.34665	3-5 days	Follow Up	Manipulation of sales
654	GC-1879	E0016	3246361	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Open	05/02/17	06/02/17	06/03/17	June	07/09/05		System	National Origin	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.93142		Likely SP	Unauthorized Activity
655	GC-1880	W0040	3246483	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	06/02/17	07/02/17	07/03/17	July	07/09/05		Procedures	Other	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	No	No	No	Yes	Yes	No	Note	No	Neutral	0.40512		Review Needed	Misleading information
656	GC-1881	E0016	3246361	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	07/02/17	08/02/17	08/03/17	August	07/09/05	10/11/17	Customer Service	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	Yes	No	No	Yes	No	Chat	No	Negative	0.48042	Unresolved	Review Needed	Unauthorized Activity
657	GC-1882	C0041	3246108	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	08/02/17	09/02/17	09/03/17	September	07/09/05	11/14/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	No	No	No	No	No	No	Note	No	Neutral	0.55552	10+ days	Follow Up	Inappropriate Sales Tactics
658	GC-1883	C0042	3246145	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	09/02/17	10/02/17	10/03/17	October	07/09/05		Non Company Error	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	No	No	Chat	No	Negative	0.10439		Likely SP	Manipulation of sales
659	GC-1884	E0016	3246361	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/02/17	11/02/17	11/03/17	November	07/09/05	08/04/17	System	Other	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	No	No	Yes	No	No	No	Note	No	Neutral	0.338	5-10 days	Pass	Unauthorized Activity
660	GC-1885	C0043	3246184	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/02/17	12/02/17	12/03/17	December	07/09/05	09/06/17	Procedures	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	Yes	Yes	Yes	No	Yes	Chat	No	Negative	0.77397	Under 3 days	Review Completed	Manipulation of sales
661	GC-1886	E0016	3246361	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/02/17	12/02/17	12/02/17	December	07/09/05	10/06/17	Customer Service	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	Yes	No	Yes	No	No	Note	No	Neutral	0.0641	Unresolved	Follow Up	Unauthorized Activity
662	GC-1887	C0044	3246228	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	01/03/17	02/03/17	02/04/17	February	07/09/05	11/08/17	Fulfillment	National Origin	Merchant Services	East	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.36214	10+ days	Likely SP	Misleading information
663	GC-1888	C0045	3246268	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	02/03/17	03/03/17	03/04/17	March	07/09/05	12/08/17	Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.3929	3-5 days	Pass	Misleading information
664	GC-1889	C0046	3246288	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/03/17	04/03/17	04/04/17	April	07/09/05	09/08/17	System	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.73037	5-10 days	Review Completed	Misleading information
665	GC-1890	C0047	3246315	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/03/17	05/03/17	05/04/17	May	07/09/05	10/11/17	Procedures	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	No	Yes	Yes	No	Yes	Yes	Note	Yes	Neutral	0.886	Under 3 days	Likely SP	Misleading information
666	GC-1891	E0016	3246370	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	05/03/17	06/03/17	06/04/17	June	07/09/05	12/09/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.07975	Unresolved	Pass	Unauthorized Activity
667	GC-1892	E0016	3246370	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/03/17	07/03/17	07/04/17	July	07/09/05	12/12/17	Non Company Error	Other	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	No	No	No	No	Note	Yes	Neutral	0.41728	10+ days	Review Completed	Unauthorized Activity
668	GC-1893	E0016	3246370	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	07/03/17	08/03/17	08/04/17	August	07/09/05		System	Age	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	No	No	Chat	No	Negative	0.6795		Review Needed	Unauthorized Activity
669	GC-1894	C0048	3246348	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	08/03/17	09/03/17	09/04/17	September	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	No	No	Note	No	Neutral	0.09738		Likely SP	Manipulation of sales
670	GC-1895	C0049	3246387	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/03/17	10/03/17	10/04/17	October	07/09/05	12/12/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.59602	Under 3 days	Pass	Manipulation of sales
671	GC-1896	C0050	3246412	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	10/03/17	11/03/17	11/04/17	November	07/09/05		System	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	Yes	Yes	Yes	No	Yes	Note	No	Neutral	0.83729		Review Needed	Manipulation of sales
672	GC-1897	E0001	3246101	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	11/03/17	12/03/17	12/04/17	December	07/09/05		Non Company Error	Other	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.03967		Review Needed	Misleading information
673	GC-1898	E0002	3246111	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/03/17	12/03/17	12/03/17	December	07/09/05	12/12/17	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	No	No	No	No	Yes	Yes	Note	No	Neutral	0.95943	5-10 days	Likely SP	Misleading information
674	GC-1899	E0003	3246134	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	09/07/17	10/07/17	10/08/17	October	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	No	Yes	No	Chat	Yes	Neutral	0.24375		Pass	Inappropriate Sales Tactics
675	GC-1900	E0004	3246143	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	12/11/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	No	No	No	No	Yes	No	Note	No	Negative	0.5644	Unresolved	Review Completed	Inappropriate Sales Tactics
676	GC-1901	E0005	3246154	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/12/17	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.9533	3-5 days	Likely SP	Manipulation of sales
677	GC-1902	E0006	3246177	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	09/08/17	Procedures	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	No	No	Yes	Yes	No	Yes	Note	No	Neutral	0.77099	5-10 days	Pass	Misleading information
678	GC-1903	E0016	3246370	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	10/09/17	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	Yes	Yes	Yes	No	No	Chat	Yes	Negative	0.099	Under 3 days	Review Completed	Unauthorized Activity
679	GC-1904	E0007	3246185	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	11/10/17	Fulfillment	National Origin	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	No	No	No	Yes	No	Yes	Note	No	Negative	0.80522	Unresolved	Review Needed	Inappropriate Sales Tactics
680	GC-1905	E0016	3246370	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/11/17	Non Company Error	Other	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	No	No	Yes	Chat	No	Negative	0.80402	10+ days	Pass	Unauthorized Activity
681	GC-1906	E0008	3246195	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/17	12/10/17	12/10/17	December	07/09/05	12/12/17	System	Age	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	Yes	No	No	No	No	Note	No	Neutral	0.31382	3-5 days	Review Completed	Inappropriate Sales Tactics
682	GC-1907	E0009	3246215	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/07/17	10/07/17	10/08/17	October	07/09/05	10/09/17	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.28531	5-10 days	Pass	Misleading information
683	GC-1908	E0010	3246238	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	10/08/17	11/08/17	11/09/17	November	07/09/05		Customer Service	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I am very upset with the misinformation that I have been given. I was cheated by company	Clarification was provided	No	No	Yes	No	Yes	No	Note	No	Neutral	0.57826		Pass	Misleading information
684	GC-1909	E0016	3246370	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	12/11/17	Fulfillment	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	No	Chat	No	Neutral	0.14513	3-5 days	Pass	Unauthorized Activity
685	GC-1910	E0011	3246258	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	Age	Business Lending	East	1.00E+14	G	DISSATISFACTION	REBATE	I am very upset with the misinformation that I have been given. I was cheated by company	Settlement was made	No	No	No	Yes	Yes	No	Note	Yes	Negative	0.54195		Review Needed	Manipulation of sales
686	GC-1911	E0012	3246281	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	08/01/17	09/01/17	09/02/17	September	07/09/05		System	Handicap	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.5739		Follow Up	Manipulation of sales
687	GC-1912	E0016	3246370	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	10/04/17	Procedures	National Origin	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	No	Yes	Note	No	Negative	0.86088	3-5 days	Follow Up	Unauthorized Activity
688	GC-1913	E0013	3246298	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/03/17	11/03/17	11/04/17	November	07/09/05	11/06/17	Customer Service	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Negative	0.61528	Unresolved	Follow Up	Manipulation of sales
689	GC-1914	E0014	3246317	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/04/17	12/04/17	12/05/17	December	07/09/05	11/07/17	Fulfillment	Age	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	Yes	Note	Yes	Negative	0.75312	Unresolved	Follow Up	Manipulation of sales
690	GC-1915	E0015	3246334	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/05/17	12/05/17	12/05/17	December	07/09/05	12/08/17	Non Company Error	Handicap	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.107	10+ days	Review Needed	Misleading information
691	GC-1916	E0016	3246358	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	08/06/17	09/06/17	09/07/17	September	07/09/05		System	National Origin	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	Yes	Neutral	0.60748		Follow Up	Manipulation of sales
692	GC-1917	E0017	3246383	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	09/07/17	10/07/17	10/08/17	October	07/09/05		Procedures	Other	Merchant Services	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.91126		Likely SP	Inappropriate Sales Tactics
693	GC-1918	E0018	3246409	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	11/08/17	11/09/17	November	07/09/05	10/11/17	Customer Service	Age	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	No	Note	No	Neutral	0.33021	Under 3 days	Review Completed	Manipulation of sales
694	GC-1919	E0016	3246370	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	12/09/17	12/10/17	December	07/09/05	11/14/17	Fulfillment	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	No	Chat	No	Negative	0.6479	Unresolved	Review Needed	Unauthorized Activity
695	GC-1920	E0016	3246370	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/10/17	12/10/17	December	07/09/05		Non Company Error	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.29046		Follow Up	Unauthorized Activity
696	GC-1921	E0016	3246370	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/01/17	09/01/17	09/02/17	September	07/09/05	08/04/17	System	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	No	Chat	No	Negative	0.33219	3-5 days	Likely SP	Unauthorized Activity
697	GC-1922	E0016	3246370	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/02/17	10/02/17	10/03/17	October	07/09/05	09/06/17	Procedures	Age	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Note	No	Neutral	0.58556	5-10 days	Pass	Unauthorized Activity
698	GC-1923	E0019	3246429	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/03/17	11/03/17	11/04/17	November	07/09/05	10/06/17	Customer Service	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.78509	Under 3 days	Review Completed	Misleading information
699	GC-1924	E0016	3246370	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/04/17	11/06/17	11/07/17	November	07/09/05	11/08/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	Yes	Neutral	0.10184	Unresolved	Follow Up	Unauthorized Activity
700	GC-1925	E0016	3246370	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Non Company Error	Other	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	Yes	Chat	Yes	Negative	0.91955	10+ days	Likely SP	Unauthorized Activity
701	GC-1926	E0020	3246449	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	09/08/17	System	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.67325	3-5 days	Pass	Misleading information
702	GC-1927	E0021	3246491	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/11/17	Procedures	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	No	Yes	No	Chat	No	Negative	0.0065	5-10 days	Review Completed	Inappropriate Sales Tactics
703	GC-1928	E0022	3246499	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/09/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	Yes	Neutral	0.11117	Under 3 days	Likely SP	Inappropriate Sales Tactics
704	GC-1929	E0023	3246507	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Non Company Error	Other	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.35805	Unresolved	Pass	Manipulation of sales
705	GC-1930	E0016	3246371	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	01/02/17	01/03/17	01/04/17	January	07/09/05		System	Age	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.27036		Review Needed	Unauthorized Activity
706	GC-1931	E0024	3246515	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	02/02/17	02/03/17	02/04/17	February	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	Yes	No	Yes	Chat	No	Negative	0.94191		Review Needed	Manipulation of sales
707	GC-1932	E0025	3246523	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	12/12/17	Non Company Error	National Origin	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	No	Neutral	0.62477	5-10 days	Likely SP	Misleading information
708	GC-1933	W0026	3246114	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	04/02/17	04/03/17	04/04/17	April	07/09/05		System	Other	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Chat	Yes	Negative	0.92432		Pass	Misleading information
709	GC-1934	W0027	3246152	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	05/02/17	05/03/17	05/04/17	May	07/09/05		Customer Service	Age	Merchant Services	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Neutral	0.66101		Review Needed	Inappropriate Sales Tactics
710	GC-1935	W0028	3246198	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/02/17	06/05/17	06/06/17	June	07/09/05	12/11/17	Fulfillment	Handicap	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	No	Yes	Yes	Chat	Yes	Negative	0.72142	3-5 days	Review Needed	Manipulation of sales
711	GC-1936	W0029	3246227	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/02/17	07/03/17	07/04/17	July	07/09/05	12/12/17	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	No	Yes	No	Note	No	Neutral	0.64603	5-10 days	Likely SP	Misleading information
712	GC-1937	W0030	3246265	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/02/17	08/03/17	08/04/17	August	07/09/05	09/08/17	System	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.37633	Under 3 days	Pass	Inappropriate Sales Tactics
713	GC-1938	W0031	3246283	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/02/17	09/04/17	09/05/17	September	07/09/05	10/09/17	Procedures	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Note	No	Negative	0.72691	Unresolved	Review Completed	Misleading information
714	GC-1939	E0016	3246371	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/02/17	10/03/17	10/04/17	October	07/09/05	11/10/17	Customer Service	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.76323	3-5 days	Likely SP	Unauthorized Activity
715	GC-1940	E0016	3246371	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/02/17	11/03/17	11/04/17	November	07/09/05	12/11/17	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Neutral	0.34297	5-10 days	Pass	Unauthorized Activity
716	GC-1941	E0016	3246371	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/02/17	12/04/17	12/05/17	December	07/09/05	12/12/17	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.00941	Under 3 days	Review Completed	Unauthorized Activity
717	GC-1942	W0032	3246302	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	10/09/17	System	Age	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	No	No	Note	Yes	Negative	0.48805	Unresolved	Review Needed	Misleading information
718	GC-1943	E0016	3246371	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Pending	02/03/17	02/06/17	02/07/17	February	07/09/05		Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Chat	Yes	Negative	0.46023		Pass	Unauthorized Activity
719	GC-1944	W0033	3246324	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	03/03/17	03/06/17	03/07/17	March	07/09/05	12/11/17	Customer Service	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	No	No	No	Note	No	Neutral	0.01259	3-5 days	Review Completed	Manipulation of sales
720	GC-1945	E0016	3246371	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Open	04/03/17	04/04/17	04/05/17	April	07/09/05		Fulfillment	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.19234		Pass	Unauthorized Activity
721	GC-1946	W0034	3246363	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Pending	05/03/17	05/04/17	05/05/17	May	07/09/05		Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Note	No	Neutral	0.77795		Pass	Inappropriate Sales Tactics
722	GC-1947	W0035	3246391	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	06/03/17	06/05/17	06/06/17	June	07/09/05	10/04/17	System	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Chat	Yes	Neutral	0.88075	3-5 days	Pass	Misleading information
723	GC-1948	W0036	3246415	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	07/03/17	07/04/17	07/05/17	July	07/09/05	11/06/17	Procedures	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	Yes	Negative	0.16157	5-10 days	Review Completed	Manipulation of sales
724	GC-1949	W0037	3246439	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	11/07/17	Customer Service	Other	Merchant Services	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.68366	10+ days	Follow Up	Manipulation of sales
725	GC-1950	W0038	3246465	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/03/17	09/04/17	09/05/17	September	07/09/05	12/08/17	Fulfillment	Age	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	No	Negative	0.11158	3-5 days	Follow Up	Inappropriate Sales Tactics
726	GC-1951	W0039	3246475	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	10/03/17	10/04/17	10/05/17	October	07/09/05		Non Company Error	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Negative	0.40234		Follow Up	Inappropriate Sales Tactics
727	GC-1952	W0040	3246483	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	11/03/17	11/06/17	11/07/17	November	07/09/05		System	National Origin	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.52237		Review Needed	Manipulation of sales
728	GC-1953	E0016	3246371	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/03/17	12/04/17	12/05/17	December	07/09/05	10/11/17	Procedures	Other	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	No	Neutral	0.29903	3-5 days	Follow Up	Unauthorized Activity
729	GC-1954	E0016	3246371	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	11/14/17	Customer Service	Age	Merchant Services	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	Yes	No	Yes	Chat	Yes	Negative	0.90776	5-10 days	Likely SP	Unauthorized Activity
730	GC-1955	E0016	3246371	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	10/08/17	10/09/17	10/10/17	October	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	Yes	Note	No	Neutral	0.8992		Review Needed	Unauthorized Activity
731	GC-1956	C0041	3246108	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	08/04/17	Non Company Error	National Origin	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	No	Yes	No	Chat	No	Negative	0.65696	Unresolved	Review Needed	Manipulation of sales
732	GC-1957	E0016	3246371	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	09/06/17	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.32591	10+ days	Follow Up	Unauthorized Activity
733	GC-1958	E0016	3246371	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Procedures	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes	Yes	No	No	No	Chat	No	Negative	0.03802	3-5 days	Likely SP	Unauthorized Activity
734	GC-1959	C0042	3246145	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	11/04/17	11/06/17	11/07/17	November	07/09/05	11/08/17	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	Yes	Yes	No	No	No	Note	No	Neutral	0.06513	5-10 days	Pass	Inappropriate Sales Tactics
735	GC-1960	C0043	3246184	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.54209	Under 3 days	Review Completed	Misleading information
736	GC-1961	E0001	3246109	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	09/08/17	Non Company Error	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Note	Yes	Neutral	0.96963	Unresolved	Follow Up	Unauthorized Activity
737	GC-1962	E0002	3246128	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/11/17	System	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	Yes	Chat	Yes	Negative	0.78878	10+ days	Likely SP	Misleading information
738	GC-1963	E0003	3246142	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/09/17	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Note	No	Neutral	0.33737	3-5 days	Pass	Unauthorized Activity
739	GC-1964	E0004	3246153	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.4612	5-10 days	Review Completed	Misleading information
740	GC-1965	E0005	3246176	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.22378		Likely SP	Manipulation of sales
741	GC-1966	E0006	3246180	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		System	Age	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.09712		Pass	Unauthorized Activity
742	GC-1967	E0007	3246191	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	No	Note	No	Neutral	0.68056	10+ days	Review Completed	Manipulation of sales
743	GC-1968	E0008	3246201	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		Non Company Error	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	No	No	Chat	Yes	Negative	0.60442		Review Needed	Misleading information
744	GC-1969	E0009	3246231	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Other	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	No	Neutral	0.49305		Likely SP	Inappropriate Sales Tactics
745	GC-1970	E0010	3246249	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/12/17	Non Company Error	Other	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.03535	Under 3 days	Pass	Unauthorized Activity
746	GC-1971	E0011	3246264	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Customer Service	Age	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	Yes	Note	No	Neutral	0.89913		Review Needed	Unauthorized Activity
747	GC-1972	E0012	3246296	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	12/11/17	Fulfillment	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.57124	3-5 days	Review Needed	Misleading information
748	GC-1973	E0013	3246314	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/12/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	No	No	No	Yes	Yes	Note	No	Neutral	0.76907	5-10 days	Likely SP	Manipulation of sales
749	GC-1974	E0014	3246322	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	09/08/17	System	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	No	Yes	No	Chat	Yes	Neutral	0.55676	Under 3 days	Pass	Unauthorized Activity
750	GC-1975	E0015	3246345	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/09/17	Procedures	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Note	Yes	Negative	0.81424	Unresolved	Review Completed	Unauthorized Activity
751	GC-1976	E0016	3246371	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	11/10/17	Customer Service	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.423	3-5 days	Likely SP	Unauthorized Activity
752	GC-1977	E0017	3246400	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/11/17	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes	Yes	Yes	No	No	Note	Yes	Neutral	0.37733	5-10 days	Pass	Misleading information
753	GC-1978	E0018	3246426	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/12/17	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	Yes	Chat	Yes	Negative	0.90455	Under 3 days	Review Completed	Manipulation of sales
754	GC-1979	E0019	3246443	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/09/17	System	Age	Business Lending	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.36599	Unresolved	Review Needed	Unauthorized Activity
755	GC-1980	E0020	3246454	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Chat	Yes	Negative	0.6269		Pass	Unauthorized Activity
756	GC-1981	E0021	3246497	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/11/17	Customer Service	National Origin	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.34117	3-5 days	Review Completed	Unauthorized Activity
757	GC-1982	E0022	3246505	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Other	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.85642		Pass	Misleading information
758	GC-1983	E0023	3246513	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	08/01/17	08/02/17	08/03/17	August	07/09/05		Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.21741		Pass	Unauthorized Activity
759	GC-1984	E0024	3246521	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/02/17	09/04/17	09/05/17	September	07/09/05	10/04/17	System	Handicap	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Chat	Yes	Neutral	0.73732	3-5 days	Pass	Inappropriate Sales Tactics
760	GC-1985	E0025	3246529	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	11/06/17	Procedures	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	No	Negative	0.41828	5-10 days	Review Completed	Unauthorized Activity
761	GC-1986	W0026	3246139	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/04/17	11/06/17	11/07/17	November	07/09/05	11/07/17	Customer Service	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.06831	10+ days	Follow Up	Misleading information
762	GC-1987	W0027	3246183	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	Yes	Negative	0.60883	3-5 days	Follow Up	Inappropriate Sales Tactics
763	GC-1988	W0028	3246214	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	08/06/17	08/07/17	08/08/17	August	07/09/05		Non Company Error	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Negative	0.28283		Follow Up	Unauthorized Activity
764	GC-1989	W0029	3246246	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	09/07/17	09/08/17	09/09/17	September	07/09/05		System	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Chat	No	Negative	0.53107		Review Needed	Unauthorized Activity
765	GC-1990	W0030	3246276	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	10/11/17	Procedures	Other	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	No	No	No	No	Note	Yes	Neutral	0.01067	3-5 days	Follow Up	Unauthorized Activity
766	GC-1991	W0031	3246295	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	11/14/17	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	Yes	Negative	0.60027	5-10 days	Likely SP	Unauthorized Activity
767	GC-1992	W0032	3246309	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Note	Yes	Neutral	0.65992		Review Needed	Inappropriate Sales Tactics
768	GC-1993	W0033	3246339	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/01/17	08/02/17	08/03/17	August	07/09/05	08/04/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	No	Yes	Yes	Chat	No	Negative	0.88095	Unresolved	Review Needed	Unauthorized Activity
769	GC-1994	W0034	3246375	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	09/02/17	09/04/17	09/05/17	September	07/09/05	09/06/17	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Neutral	0.44864	10+ days	Follow Up	Unauthorized Activity
770	GC-1995	W0035	3246395	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Procedures	Age	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Chat	Yes	Negative	0.96358	3-5 days	Likely SP	Unauthorized Activity
771	GC-1996	W0036	3246432	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/04/17	11/06/17	11/07/17	November	07/09/05	11/08/17	Customer Service	Handicap	Merchant Services	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	Yes	Note	No	Neutral	0.7886	5-10 days	Pass	Inappropriate Sales Tactics
772	GC-1997	W0037	3246459	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/08/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes	Yes	Yes	No	No	Chat	Yes	Negative	0.02886	Under 3 days	Review Completed	Inappropriate Sales Tactics
773	GC-1998	W0038	3246471	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	09/08/17	Non Company Error	Other	Checking	East	1.00E+14	A	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Neutral	0.10601	Unresolved	Follow Up	Unauthorized Activity
774	GC-1999	W0039	3246481	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/11/17	System	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Chat	No	Negative	0.5444	10+ days	Likely SP	Unauthorized Activity
775	GC-2000	W0040	3246489	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/09/17	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.80845	3-5 days	Pass	Inappropriate Sales Tactics
776	GC-2001	C0041	3246133	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.00924	5-10 days	Review Completed	Manipulation of sales
777	GC-2002	C0042	3246175	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.25846		Likely SP	Inappropriate Sales Tactics
778	GC-2003	C0043	3246213	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	01/02/17	01/03/17	01/04/17	January	07/09/05	12/11/17	System	Age	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	Yes	Chat	Yes	Negative	0.71046	Unresolved	Pass	Unauthorized Activity
779	GC-2004	C0044	3246256	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	12/12/17	Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	Yes	No	No	No	No	Note	No	Neutral	0.47149	10+ days	Review Completed	Unauthorized Activity
780	GC-2005	C0045	3246286	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/02/17	03/03/17	03/04/17	March	07/09/05	09/08/17	Non Company Error	National Origin	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	Yes	No	Yes	Chat	No	Negative	0.98879	3-5 days	Review Needed	Inappropriate Sales Tactics
781	GC-2006	C0046	3246303	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/02/17	04/03/17	04/04/17	April	07/09/05	10/09/17	System	Other	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes	No	Yes	No	No	Note	No	Neutral	0.4443	5-10 days	Likely SP	Unauthorized Activity
782	GC-2007	C0047	3246336	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	11/10/17	Non Company Error	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Chat	No	Negative	0.88442	Under 3 days	Pass	Misleading information
783	GC-2008	C0048	3246369	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	06/02/17	06/05/17	06/06/17	June	07/09/05	12/11/17	System	Other	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Neutral	0.20541	Unresolved	Review Completed	Manipulation of sales
784	GC-2009	C0049	3246402	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	07/02/17	07/03/17	07/04/17	July	07/09/05	12/12/17	Procedures	Age	Business Lending	East	1.00E+14	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.76712	3-5 days	Review Needed	Unauthorized Activity
785	GC-2010	C0050	3246447	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/02/17	08/03/17	08/04/17	August	07/09/05	10/09/17	Customer Service	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes	No	No	Yes	No	Note	Yes	Neutral	0.36203	5-10 days	Likely SP	Unauthorized Activity
786	GC-2011	E0001	3246104	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Pending	09/02/17	09/04/17	09/05/17	September	07/09/05		Fulfillment	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	Yes	No	Chat	No	Neutral	0.06256		Pass	Inappropriate Sales Tactics
787	GC-2012	E0002	3246123	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/02/17	10/03/17	10/04/17	October	07/09/05	12/11/17	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Note	Yes	Negative	0.09061	Unresolved	Review Completed	Misleading information
788	GC-2013	E0003	3246138	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	11/02/17	11/03/17	11/04/17	November	07/09/05		System	Age	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Chat	No	Negative	0.84374		Likely SP	Inappropriate Sales Tactics
789	GC-2014	E0004	3246151	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	12/02/17	12/04/17	12/05/17	December	07/09/05		Procedures	Handicap	Credit Card	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Note	No	Neutral	0.67198		Pass	Unauthorized Activity
790	GC-2015	E0005	3246171	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	01/03/17	01/04/17	01/05/17	January	07/09/05	10/04/17	Customer Service	National Origin	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.28615	Under 3 days	Review Completed	Inappropriate Sales Tactics
791	GC-2016	E0006	3246179	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	02/03/17	02/06/17	02/07/17	February	07/09/05	11/06/17	Fulfillment	Other	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	No	Note	No	Negative	0.4136	Unresolved	Review Needed	Unauthorized Activity
792	GC-2017	E0007	3246189	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/03/17	03/06/17	03/07/17	March	07/09/05	11/07/17	Non Company Error	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes	No	No	No	No	Chat	No	Negative	0.43381	10+ days	Pass	Inappropriate Sales Tactics
793	GC-2018	E0008	3246200	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	04/03/17	04/04/17	04/05/17	April	07/09/05	12/08/17	System	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	Yes	Neutral	0.03796	3-5 days	Review Completed	Manipulation of sales
794	GC-2019	E0009	3246221	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	05/03/17	05/04/17	05/05/17	May	07/09/05		Procedures	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	Yes	No	Chat	No	Negative	0.67984		Pass	Unauthorized Activity
795	GC-2020	E0010	3246245	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	06/03/17	06/05/17	06/06/17	June	07/09/05		Customer Service	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I am very upset with the misinformation that I have been given. I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Note	No	Neutral	0.69938		Pass	Unauthorized Activity
796	GC-2021	E0011	3246261	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	07/03/17	07/04/17	07/05/17	July	07/09/05	10/11/17	Fulfillment	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Neutral	0.52111	3-5 days	Pass	Unauthorized Activity
797	GC-2022	E0012	3246294	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/03/17	08/04/17	08/05/17	August	07/09/05	11/14/17	Non Company Error	Handicap	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	I am very upset with the misinformation that I have been given. I was cheated by company	There was a System problem which cased this issue	No	Yes	No	Yes	Yes	Yes	Note	No	Negative	0.71241	5-10 days	Review Completed	Inappropriate Sales Tactics
798	GC-2023	E0013	3246311	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	09/03/17	09/04/17	09/05/17	September	07/09/05		System	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	Yes	Chat	Yes	Negative	0.8061		Follow Up	Manipulation of sales
799	GC-2024	E0014	3246319	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	08/04/17	Procedures	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Note	Yes	Negative	0.34264	3-5 days	Follow Up	Manipulation of sales
800	GC-2025	E0015	3246343	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/03/17	11/06/17	11/07/17	November	07/09/05	09/06/17	Customer Service	Age	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I am very upset with the misinformation that I have been given. I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	No	No	Note	No	Negative	0.08204	Unresolved	Follow Up	Unauthorized Activity
801	GC-2026	E0016	3246370	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/03/17	12/04/17	12/05/17	December	07/09/05	10/06/17	Fulfillment	Handicap	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	Yes	No	Chat	Yes	Negative	0.26988	10+ days	Review Needed	Inappropriate Sales Tactics
802	GC-2027	E0017	3246397	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	11/08/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	No	No	No	No	No	No	Note	No	Neutral	0.69381	3-5 days	Follow Up	Inappropriate Sales Tactics
803	GC-2028	E0018	3246421	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/08/17	System	Other	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.40002	5-10 days	Likely SP	Manipulation of sales
804	GC-2029	E0019	3246434	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	09/08/17	Procedures	Age	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	No	No	No	Yes	Yes	No	Note	No	Neutral	0.36874	Under 3 days	Review Completed	Inappropriate Sales Tactics
805	GC-2030	E0020	3246452	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	10/11/17	Customer Service	Handicap	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	No	Yes	Yes	Chat	No	Negative	0.72337	Unresolved	Review Needed	Unauthorized Activity
806	GC-2031	E0021	3246495	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	12/09/17	Fulfillment	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	No	No	No	No	No	Yes	Note	Yes	Neutral	0.82154	10+ days	Follow Up	Unauthorized Activity
807	GC-2032	E0022	3246503	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	No	No	Chat	No	Negative	0.48391	3-5 days	Likely SP	Misleading information
808	GC-2033	E0023	3246511	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	No	No	Yes	No	No	No	Note	No	Neutral	0.30059		Pass	Manipulation of sales
809	GC-2034	E0024	3246519	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	10/08/17	10/09/17	10/10/17	October	07/09/05		Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.13266		Review Needed	Misleading information
810	GC-2035	E0025	3246527	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/09/17	11/10/17	11/11/17	November	07/09/05	12/12/17	Fulfillment	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I am very upset with the misinformation that I have been given. I was cheated by company	Case has been filed	No	No	No	Yes	No	No	Note	No	Neutral	0.04072	Unresolved	Follow Up	Unauthorized Activity
811	GC-2036	W0026	3246124	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	09/07/17	09/08/17	09/09/17	September	07/09/05		Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	Yes	No	Yes	Yes	Yes	Chat	No	Negative	0.81565		Likely SP	Unauthorized Activity
812	GC-2037	W0027	3246173	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		System	Age	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was misrepresented	Clarification was provided	No	No	No	Yes	Yes	Yes	Note	No	Neutral	0.82691		Pass	Manipulation of sales
813	GC-2038	W0028	3246211	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/17	12/11/17	12/12/17	December	07/09/05	12/12/17	Fulfillment	Handicap	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	No	Yes	No	Chat	Yes	Negative	0.42367	5-10 days	Review Completed	Manipulation of sales
814	GC-2039	W0029	3246240	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/17	12/11/17	12/12/17	December	07/09/05		Non Company Error	National Origin	Merchant Services	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	Sales person sold me card deceitfully	Settlement was made	No	Yes	Yes	No	Yes	No	Note	No	Neutral	0.546		Likely SP	Manipulation of sales
815	GC-2040	W0030	3246272	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/08/17	11/09/17	11/10/17	November	07/09/05	12/11/17	System	Other	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	Yes	No	Yes	No	Yes	Yes	Chat	No	Negative	0.75833	Unresolved	Pass	Inappropriate Sales Tactics
816	GC-2041	W0031	3246293	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/05/17	12/06/17	12/07/17	December	07/09/05	12/12/17	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	No	Yes	No	No	No	No	Note	No	Neutral	0.69619	10+ days	Review Completed	Unauthorized Activity
817	GC-2042	W0032	3246307	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/06/17	08/07/17	08/08/17	August	07/09/05	09/08/17	Customer Service	Age	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	No	Chat	Yes	Negative	0.29859	3-5 days	Review Needed	Misleading information
818	GC-2043	W0033	3246328	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/07/17	09/08/17	09/09/17	September	07/09/05	10/09/17	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	No	Yes	No	Yes	No	Yes	Note	Yes	Neutral	0.94708	5-10 days	Likely SP	Manipulation of sales
819	GC-2044	W0034	3246374	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/08/17	10/09/17	10/10/17	October	07/09/05	11/10/17	Non Company Error	National Origin	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	Yes	No	Yes	Yes	No	No	Chat	No	Negative	0.24264	Under 3 days	Pass	Inappropriate Sales Tactics
820	GC-2053	W0035	3246394	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/16/17	09/18/17	09/19/17	September	07/09/05	09/19/17	System	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	REBATE	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.87904	3-5 days	Review Needed	Misleading information
821	GC-2054	W0036	3246423	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	09/18/17	09/19/17	09/20/17	September	07/09/05	09/21/17	Procedures	Age	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	No	Yes	Yes	Social Media	No	Neutral	0.76167	5-10 days	Likely SP	Unauthorized Activity
822	GC-2055	W0037	3246457	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	09/06/17	09/07/17	09/08/17	September	07/09/05	09/11/17	Customer Service	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.52949	Under 3 days	Pass	Misleading information
823	GC-2056	W0038	3246469	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/27/17	08/28/17	08/29/17	August	07/09/05	08/30/17	Fulfillment	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.15431	Unresolved	Review Completed	Misleading information
824	GC-2057	W0039	3246479	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	10/03/17	10/04/17	10/05/17	October	07/09/05	10/06/17	Non Company Error	Other	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Clarification was provided	Yes	No	Yes	Yes	Yes	No	Call Center	No	Negative	0.13914	3-5 days	Likely SP	Manipulation of sales
825	GC-2058	W0040	3246487	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	09/25/17	09/26/17	09/27/17	September	07/09/05	09/28/17	System	Age	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Contract was signed while representing	No	Yes 	Yes	Yes	No	No	Call Center	Yes	Neutral	0.32999	5-10 days	Pass	Unauthorized Activity
826	GC-2059	C0041	3246129	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	01/02/17	01/03/17	01/04/17	January	07/09/05	09/12/17	Procedures	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.75193	Under 3 days	Review Completed	Unauthorized Activity
827	GC-2060	C0042	3246163	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	02/02/17	02/03/17	02/04/17	February	07/09/05	08/07/17	Customer Service	National Origin	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	There was a System problem which cased this issue	No	No	No	Yes	No	No	Social Media	No	Negative	0.13934	Unresolved	Review Needed	Misleading information
828	GC-2061	C0043	3246210	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	03/02/17	03/03/17	03/04/17	March	07/09/05	08/29/17	Fulfillment	Other	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.46795	10+ days	Pass	Manipulation of sales
829	GC-2062	C0044	3246252	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	04/02/17	04/03/17	04/04/17	April	07/09/05	09/28/17	Non Company Error	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.26798	3-5 days	Review Completed	Unauthorized Activity
830	GC-2063	C0045	3246280	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	05/02/17	05/03/17	05/04/17	May	07/09/05	09/19/17	System	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.26433	5-10 days	Pass	Manipulation of sales
831	GC-2064	C0046	3246301	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	06/02/17	06/05/17	06/06/17	June	07/09/05	09/19/17	Procedures	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	CUSTOMER	"During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed."	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.53919	10+ days	Pass	Inappropriate Sales Tactics
832	GC-2065	C0047	3246329	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	07/02/17	07/03/17	07/04/17	July	07/09/05	08/11/17	Customer Service	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	REBATE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.61283	3-5 days	Pass	Unauthorized Activity
833	GC-2066	C0048	3246360	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/02/17	08/03/17	08/04/17	August	07/09/05	09/19/17	Fulfillment	Age	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.14908	5-10 days	Review Completed	Unauthorized Activity
834	GC-2067	C0049	3246399	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	09/02/17	09/04/17	09/05/17	September	07/09/05	08/24/17	Non Company Error	Handicap	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	Yes	Yes	Yes	Social Media	Yes	Negative	0.95342	10+ days	Follow Up	Misleading information
835	GC-2068	C0050	3246442	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	10/02/17	10/03/17	10/04/17	October	07/09/05	08/08/17	System	National Origin	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.46594	3-5 days	Follow Up	Unauthorized Activity
836	GC-2069	W0035	3246394	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/02/17	11/03/17	11/04/17	November	07/09/05	08/29/17	Procedures	Other	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.96792	10+ days	Likely SP	Unauthorized Activity
837	GC-2070	W0036	3246423	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	12/02/17	12/04/17	12/05/17	December	07/09/05	09/14/17	Customer Service	Age	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	No	Branch	No	Negative	0.23996	10+ days	Follow Up	Unauthorized Activity
838	GC-2071	W0037	3246457	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	01/03/17	01/04/17	01/05/17	January	07/09/05	08/03/17	Fulfillment	Handicap	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.45827	3-5 days	Likely SP	Misleading information
839	GC-2072	W0038	3246469	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	02/03/17	02/06/17	02/07/17	February	07/09/05	10/03/17	Non Company Error	National Origin	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	"During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed."	Settlement was made	Yes	No	Yes	Yes	Yes	No	Call Center	Yes	Negative	0.21021	5-10 days	Pass	Inappropriate Sales Tactics
840	GC-2073	W0039	3246479	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	03/03/17	03/06/17	03/07/17	March	07/09/05	09/14/17	System	Other	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.41583	Under 3 days	Review Completed	Misleading information
841	GC-2074	W0040	3246487	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	04/03/17	04/04/17	04/05/17	April	07/09/05	09/07/17	Procedures	Age	Merchant Services	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Negative	0.68753	Unresolved	Review Needed	Misleading information
842	GC-2075	C0041	3246129	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	05/03/17	05/04/17	05/05/17	May	07/09/05	08/10/17	Customer Service	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.71502	10+ days	Follow Up	Unauthorized Activity
843	GC-2076	C0042	3246163	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	06/03/17	06/05/17	06/06/17	June	07/09/05	09/26/17	Fulfillment	National Origin	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	"During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed."	Clarification was provided	Yes	No	Yes	No	No	No	Call Center	No	Negative	0.5882	3-5 days	Likely SP	Inappropriate Sales Tactics
844	GC-2077	C0043	3246210	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	07/03/17	07/04/17	07/05/17	July	07/09/05	09/25/17	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.01705	5-10 days	Pass	Misleading information
845	GC-2078	C0044	3246252	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	08/03/17	08/04/17	08/05/17	August	07/09/05	08/08/17	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.58177	Under 3 days	Review Completed	Unauthorized Activity
846	GC-2079	C0045	3246280	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/03/17	09/04/17	09/05/17	September	07/09/05	08/15/17	Procedures	Handicap	Checking	East	1.00E+14	A	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.50978	Unresolved	Follow Up	Unauthorized Activity
847	GC-2080	C0046	3246301	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/03/17	10/04/17	10/05/17	October	07/09/05	09/01/17	Fulfillment	National Origin	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.17082	10+ days	Likely SP	Unauthorized Activity
848	GC-2081	C0047	3246329	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	11/03/17	11/06/17	11/07/17	November	07/09/05	09/12/17	Non Company Error	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.31946	3-5 days	Pass	Unauthorized Activity
849	GC-2082	C0048	3246360	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	12/03/17	12/04/17	12/05/17	December	07/09/05	10/25/17	System	Age	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.95699	5-10 days	Review Completed	Unauthorized Activity
