INDEX	CASE_NO	REGION	MARKET	BUSINESS_UNIT	ORIGINATING_GROUP	RESOLUTION_GROUP	CASE_TYPE	COMPLAINT_TYPE	REFERRAL_SCORE	CASE_STATUS	CMPLN_RCV_DT	CREATED_DATE	LAST_UPDATED_DATE	MONTH_CREATED	YEAR_CREATED	RESOLVED_DATE	ERROR_TYPE	DISCRIMINATION_TYPE_DESC	LOB	LEGAL_ENTITY	CARD_ACCT_NO	PRODUCT_TYPE	PRIMARY_CATEGORY	PRIMARY_SUBCATEGORY	COMPLAINT_DESCRIPTION	RESOLUTION_NOTES	Q3	Q4	Q7	Q11	Q13	Q17	CHAT	CLOSE_THREAT	SENTIMENT	SP_SCORE	RES_TIME	QUEUE_STAGE	THEME	Branch_ID	Employee_ID
1	GC-1234	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	10/19/16	10/20/16	11/20/16	October	07/08/05	11/21/16	Customer Service	Age	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Customer indicated that when he signed up for the card the offer was to get a balance transfer for 0% for 12 months. He applied for the balance transfer but then found out that he did not get the offer on the account.  He said that this offer was the reason that he signed up for the card, and a sales representative told him about the offer.  he is now requesting to cancel the balance transfer because he did not get the offer.  The balance transfer was sent in for $500 it indicates it is in pending status.  Customer paid off the other card that he wanted the balance transfer to come from, and he doesnt want it becauses of the high rate and not the offer that he saw when signing up for the card.  	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	E0003	3246101
2	GC-1235	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	07/18/16	07/19/16	08/19/16	July	07/08/05		Fulfillment	Handicap	Checking	Center	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Customer says that she only added one additional card.  Customer is upset that she was being billed on another fee on an additional card that's under her name.  Customer never requested to add another additional card, but two were added.  Customer does not want to pay for the previous membership free that she was billed for not having the actual card.  She cancelled the additional card under her name.  	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Inappropriate Sales Tactics	E0009	3246102
3	GC-1236	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/15/16	11/16/16	12/16/16	November	07/08/05	12/17/16	Non Company Error	National Origin	Merchant Services	Center	100000000000000	D	DISSATISFACTION	ATM RELATED	Customer was enrolled in a promotion that he never asked for.  Customer very upset. Does not want to stay enrolled in this program and wants to cancel card.  I advised enrollement date and provided coverage details for the offered description of coverage.  Customer said he will read this information and decide if he wants to keep the program. 	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Manipulation of sales	E0016	3246104
4	GC-1237	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	01/16/01	01/02/16	02/02/16	January	07/08/05	02/03/16	System	Other	Business Lending	East	100000000000000	E	PRIVACY	BILLING ODDER	Customer was displeased that his account was not treated properly during crisis.  They had an emergency situation due to damage from a hurricane.  Two of his children were in the ER and they needed a new card asap.  Customer claims they were told that if they applied for new card it would come within two business days.  Card has not yet arrive and customer was lied to.  Customer claims that the only reason they signed up for card was for expedited service in an emergency.  	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	C0043	3246108
5	GC-1238	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	06/30/17	07/01/17	08/01/17	July	07/09/05		Procedures	Age	Business Lending	West	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment.  How can I help you?

[12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone.  I am now getting a bill for a very large fee that I was not told about ahead of time. 

[12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation.  

[12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. 

[12:32 PM] ASSOCIATE: I'm sorry to hear that.  Our records indicated that you enrolled on January 7, 2017.  

[12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it.

[12:33 PM] CUSTOMER: Yes, I understand.  I am telling you that I was deceived.  

[12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year.  

[12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[12:35 PM] CUSTOMER: I was lied to...

[12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances.  

[12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today.  

[12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset.

[12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. 

[12:36 PM] CUSTOMER: Hello? Is anyone there?

[12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you.  
 
[12:36 PM] CUSTOMER : That's all you're going to say?  Let me speak with your supervisor.

[12:36 PM] ASSOCIATE : Certainly, please hold."	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	E0015	3246109
6	GC-1239	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	03/30/16	03/31/16	04/30/16	March	07/08/05	05/01/16	Customer Service	Handicap	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:32 PM] CUSTOMER: How long is this going to take?  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[8:33 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy.

[8:33 PM] CUSTOMER: Please give me the promotion that I signed up for. 

[8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[8:34 PM] ASSOCIATE: I can only offer you the promotions that are available.  The one that you were promised does not exist. 

[8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed.

[8:36 PM] CUSTOMER: I am just going to cancel.  

[8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel.  "	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	E0015	3246110
7	GC-1240	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	09/17/05	05/10/17	06/10/17	May	07/09/05	06/11/17	Fulfillment	National Origin	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	Customer very upset about false statements from previous rep.  Threatening that she is going to cancel her card.  Not happy about misinformation. Has been a member for 20 years. 	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	E0018	3246111
8	GC-1241	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	09/16/02	02/10/16	03/10/16	February	07/08/05		Non Company Error	Other	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	Card member was upset.  He said that he was lied to by a previous representative about a start up offer but did not get the offer.  He felt that he was misled and would not have signed up for the card.	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	Unresolved	Pass	Misleading information	C0042	3246113
9	GC-1242	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	06/15/17	06/16/17	07/16/17	June	07/09/05	07/17/17	System	Age	Merchant Services	East	100000000000000	J	DISSATISFACTION	REBATE	"[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given.  

[10:52 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[10:52 PM] CUSTOMER: How long is this going to take?  

[10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy.

[10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. 

[10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[10:54 PM] ASSOCIATE: I can only offer you the promotions that are available.  The one that you were promised does not exist. 

[10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[10:55 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you."	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	W0035	3246114
10	GC-1243	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	06/13/17	06/14/17	07/14/17	June	07/09/05	07/15/17	Procedures	Handicap	Checking	East	100000000000000	A	PRIVACY	TERMS	Card member wants referral bonus back.  She was not eligible but was misinformed by previous rep.  She is going to cancel her card.  	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	W0027	3246116
11	GC-1244	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	10/29/16	10/30/16	11/30/16	October	07/08/05		Customer Service	National Origin	Checking	Center	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[5:12 PM] ASSOCIATE: Hello, how may I help you today?

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:32 PM] CUSTOMER: How long is this going to take?  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  

[8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. 

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion.  

[8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised.

[8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion.  

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed.

[8:36 PM] CUSTOMER: I am just going to cancel.  

[8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. "	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	Unresolved	Likely SP	Unauthorized Activity	E0017	3246119
12	GC-1245	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	06/17/01	01/07/17	02/07/17	January	07/09/05	02/08/17	Fulfillment	Other	Credit Card	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers.  Please provide your account information.

[12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone.  I am now getting a bill for a very large fee that I was not told about ahead of time. 

[12:32 PM] ASSOCIATE: I'm sorry to hear that.  Our records indicated that you enrolled on January 7, 2017.  

[12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it.

[12:33 PM] CUSTOMER: Yes, I understand.  I am telling you that I was deceived.  The previous sales representative that I spoke with told me that there is no fee for the first year.  

[12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[12:35 PM] CUSTOMER: I feel extremely misinformed.  I am not paying this bill, in fact, I am going to cancel all of my cards with your company. 

[12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you.   
[12:36 PM] CUSTOMER : That's all you're going to say?  Let me speak with your supervisor.

[12:36 PM] ASSOCIATE : Certainly, please hold."	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	E0006	3246123
13	GC-1246	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	02/16/03	03/03/16	04/03/16	March	07/08/05	04/04/16	Non Company Error	Age	Merchant Services	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[11:33 PM] CUSTOMER: Hi, I am very disappointed with my past customer service experience.   

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	W0031	3246124
14	GC-1247	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	10/16/10	10/11/16	11/11/16	October	07/08/05		System	Handicap	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Customer called multiple times to complain.  Has not yet received resolution. Is very upset with her experience and feels she has been lied to.	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Unresolved	Likely SP	Inappropriate Sales Tactics	E0009	3246128
15	GC-1248	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/13/16	10/14/16	11/14/16	October	07/08/05	11/15/16	Procedures	National Origin	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[9:32 PM] CUSTOMER: I AM VERY UPSET.

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	C0044	3246129
16	GC-1249	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	10/17/07	07/11/17	08/11/17	July	07/09/05	08/12/17	Customer Service	Other	Business Lending	East	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	E0003	3246130
17	GC-1250	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	07/13/16	07/14/16	08/14/16	July	07/08/05		Fulfillment	Age	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points 

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Misleading information	C0042	3246133
18	GC-1251	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/16/02	02/11/16	03/11/16	February	07/08/05	03/12/16	Non Company Error	Handicap	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Manipulation of sales	E0016	3246134
19	GC-1252	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/27/16	09/28/16	10/28/16	September	07/08/05	10/29/16	System	National Origin	Business Lending	West	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:18 PM] CUSTOMER: I am wondering when my card will arrive.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0002	3246137
20	GC-1253	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	05/16/12	12/06/16	01/06/17	December	07/08/05	01/07/17	Procedures	Other	Business Lending	West	100000000000000	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	E0006	3246138
21	GC-1254	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	03/16/11	11/04/16	12/04/16	November	07/08/05		Customer Service	Age	Credit Card	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Inappropriate Sales Tactics	W0040	3246139
22	GC-1255	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	08/22/16	08/23/16	09/23/16	August	07/08/05	09/24/16	Fulfillment	Handicap	Checking	West	100000000000000	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	E0019	3246142
23	GC-1256	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	02/15/17	02/16/17	03/16/17	February	07/09/05	03/17/17	Non Company Error	National Origin	Credit Card	Center	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	E0002	3246143
24	GC-1257	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	06/15/17	06/16/17	07/16/17	June	07/09/05	07/17/17	System	Other	Checking	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	C0041	3246145
25	GC-1258	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	05/16/07	07/06/16	08/06/16	July	07/08/05		Procedures	Age	Merchant Services	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Misleading information	W0037	3246146
26	GC-1259	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	06/16/01	02/06/16	03/06/16	February	07/08/05	03/07/16	Customer Service	Handicap	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	E0005	3246147
27	GC-1260	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Open	03/30/16	04/30/16	05/31/16	April	07/08/05	06/01/16	Fulfillment	National Origin	Business Lending	West	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	E0023	3246151
28	GC-1261	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Pending	01/30/16	02/29/16	03/31/16	February	07/08/05		Non Company Error	Other	Business Lending	West	100000000000000	A	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	W0028	3246152
29	GC-1262	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/19/16	10/19/16	11/19/16	October	07/08/05	11/20/16	System	Age	Credit Card	Center	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	E0022	3246153
30	GC-1263	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	06/29/16	07/29/16	08/29/16	July	07/08/05	08/30/16	Procedures	Handicap	Credit Card	Center	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was misrepresented	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	E0018	3246154
31	GC-1264	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	03/24/17	04/24/17	05/24/17	April	07/09/05		Fulfillment	National Origin	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Unauthorized Activity	E0005	3246155
32	GC-1265	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	04/25/16	05/25/16	06/25/16	May	07/08/05	06/26/16	Non Company Error	Other	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	Sales person sold me card deceitfully	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Misleading information	C0043	3246157
33	GC-1266	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	04/28/16	05/28/16	06/28/16	May	07/08/05	06/29/16	System	Age	Credit Card	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	C0045	3246163
34	GC-1267	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	09/22/17	10/22/17	11/22/17	October	07/09/05		Fulfillment	Handicap	Business Lending	West	100000000000000	H	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Inappropriate Sales Tactics	W0030	3246170
35	GC-1268	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	02/15/16	03/15/16	04/15/16	March	07/08/05	04/16/16	Non Company Error	National Origin	Business Lending	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	E0007	3246171
36	GC-1269	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	11/18/16	12/18/16	01/18/17	December	07/08/05		System	Other	Merchant Services	Center	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Unauthorized Activity	W0032	3246173
37	GC-1270	US	US	Business Banking	TSC	VOCL	Complaint	Priority Complaint	Additional	Open	09/26/17	10/26/17	11/26/17	October	07/09/05	11/27/17	Non Company Error	Other	Merchant Services	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	C0041	3246175
38	GC-1271	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	07/25/16	08/25/16	09/25/16	August	07/08/05		Customer Service	Age	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	Unresolved	Follow Up	Manipulation of sales	E0018	3246176
39	GC-1272	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/28/16	11/28/16	12/28/16	November	07/08/05	12/29/16	Fulfillment	Handicap	Credit Card	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	E0021	3246177
40	GC-1273	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	02/16/10	11/02/16	12/02/16	November	07/08/05	12/03/16	Non Company Error	National Origin	Credit Card	West	100000000000000	D	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	E0017	3246178
41	GC-1274	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	07/14/17	08/14/17	09/14/17	August	07/09/05		System	Other	Credit Card	Center	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Inappropriate Sales Tactics	E0006	3246179
42	GC-1275	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/23/16	11/23/16	12/23/16	November	07/08/05	12/24/16	Procedures	Age	Checking	West	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	E0011	3246180
43	GC-1276	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	01/19/16	02/19/16	03/19/16	February	07/08/05	03/20/16	Customer Service	Handicap	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	E0021	3246181
44	GC-1277	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	04/16/03	04/04/16	05/04/16	April	07/08/05		Fulfillment	National Origin	Credit Card	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Unauthorized Activity	W0036	3246183
45	GC-1278	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/24/16	09/24/16	10/24/16	September	07/08/05	10/25/16	Non Company Error	Other	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	C0042	3246184
46	GC-1279	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	05/19/16	06/19/16	07/19/16	June	07/08/05	07/20/16	System	Age	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	E0019	3246185
47	GC-1280	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	10/16/02	03/10/16	04/10/16	March	07/08/05		Procedures	Handicap	Business Lending	Center	100000000000000	A	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	W0039	3246186
48	GC-1281	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	05/16/09	10/05/16	11/05/16	October	07/08/05	11/06/16	Customer Service	National Origin	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0013	3246188
49	GC-1282	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	07/16/10	11/07/16	12/07/16	November	07/08/05	12/08/16	Fulfillment	Other	Credit Card	Center	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Manipulation of sales	E0008	3246189
50	GC-1283	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	03/17/05	06/03/17	07/03/17	June	07/09/05		Non Company Error	Age	Checking	Center	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	E0023	3246191
51	GC-1284	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	10/20/16	11/20/16	12/20/16	November	07/08/05	12/21/16	System	Handicap	Merchant Services	West	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	E0001	3246194
52	GC-1285	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	10/16/07	08/10/16	09/10/16	August	07/08/05	09/11/16	Procedures	National Origin	Business Lending	West	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0004	3246195
53	GC-1286	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	01/18/16	02/18/16	03/18/16	February	07/08/05		Customer Service	Other	Checking	West	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	W0039	3246198
54	GC-1287	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	01/21/17	02/21/17	03/21/17	February	07/09/05	03/22/17	Fulfillment	Age	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	E0013	3246199
55	GC-1288	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/17/09	10/08/17	11/08/17	October	07/09/05	11/09/17	Non Company Error	Handicap	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	E0003	3246200
56	GC-1289	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	12/20/16	01/20/17	02/20/17	January	07/09/05	02/21/17	System	National Origin	Checking	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	E0017	3246201
57	GC-1290	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	08/17/02	03/08/17	04/08/17	March	07/09/05		Procedures	Other	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	W0035	3246206
58	GC-1291	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	06/13/16	07/13/16	08/13/16	July	07/08/05	08/14/16	Customer Service	Age	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	E0007	3246207
59	GC-1292	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	01/16/11	12/01/16	01/01/17	December	07/08/05	01/02/17	Fulfillment	Handicap	Checking	East	100000000000000	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	C0044	3246208
60	GC-1293	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	06/24/17	07/24/17	08/24/17	July	07/09/05	08/25/17	Non Company Error	National Origin	Credit Card	Center	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	C0042	3246210
61	GC-1294	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	06/17/17	07/17/17	08/17/17	July	07/09/05		System	Other	Credit Card	Center	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	W0032	3246211
62	GC-1295	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/27/17	10/27/17	11/27/17	October	07/09/05	11/28/17	Procedures	Age	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	C0043	3246213
63	GC-1296	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	04/14/17	05/14/17	06/14/17	May	07/09/05	06/15/17	Customer Service	Handicap	Merchant Services	Center	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	W0038	3246214
64	GC-1297	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	09/24/17	10/24/17	11/24/17	October	07/09/05		Fulfillment	National Origin	Credit Card	West	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Unauthorized Activity	E0007	3246215
65	GC-1298	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	04/14/17	05/14/17	06/14/17	May	07/09/05	06/15/17	Non Company Error	Other	Credit Card	West	100000000000000	A	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	E0016	3246219
66	GC-1299	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	09/17/10	11/09/17	12/09/17	November	07/09/05	12/10/17	System	Age	Business Lending	Center	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	E0006	3246221
67	GC-1300	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	07/30/16	08/30/16	09/30/16	August	07/08/05		Procedures	Handicap	Credit Card	Center	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was misrepresented	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Unauthorized Activity	W0035	3246222
68	GC-1301	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	02/16/08	09/02/16	10/02/16	September	07/08/05	10/03/16	Fulfillment	National Origin	Business Lending	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	W0026	3246227
69	GC-1302	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	02/17/02	03/02/17	04/02/17	March	07/09/05	04/03/17	Non Company Error	Other	Credit Card	West	100000000000000	F	CONFUSION	CUSTOMER	Sales person sold me card deceitfully	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0041	3246228
70	GC-1303	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	09/20/16	10/20/16	11/20/16	October	07/08/05		System	Age	Merchant Services	Center	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Unauthorized Activity	E0015	3246231
71	GC-1304	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/23/16	09/23/16	10/23/16	September	07/08/05	10/24/16	Fulfillment	Handicap	Checking	Center	100000000000000	H	PRIVACY	TERMS	Company lied	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	W0034	3246235
72	GC-1305	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	02/17/08	09/02/17	10/02/17	September	07/09/05		Non Company Error	National Origin	Business Lending	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	Unresolved	Follow Up	Misleading information	E0002	3246237
73	GC-1306	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	11/17/10	11/11/17	12/11/17	November	07/09/05	12/12/17	System	Other	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	E0002	3246238
74	GC-1307	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Additional	Open	08/17/17	09/17/17	10/17/17	September	07/09/05	10/18/17	Non Company Error	National Origin	Credit Card	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Manipulation of sales	W0028	3246240
75	GC-1308	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	11/17/05	06/11/17	07/11/17	June	07/09/05		System	Other	Credit Card	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Misleading information	C0042	3246241
76	GC-1309	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	05/24/16	06/24/16	07/24/16	June	07/08/05	07/25/16	Procedures	Age	Checking	West	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	E0004	3246243
77	GC-1310	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	07/16/03	04/07/16	05/07/16	April	07/08/05	05/08/16	Customer Service	Handicap	Checking	Center	100000000000000	E	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	E0017	3246245
78	GC-1311	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	09/17/17	10/17/17	11/17/17	October	07/09/05		Fulfillment	National Origin	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	W0027	3246246
79	GC-1312	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/13/17	07/13/17	08/13/17	July	07/09/05	08/14/17	Non Company Error	Other	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	E0001	3246249
80	GC-1313	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	06/15/17	07/15/17	08/15/17	July	07/09/05	08/16/17	System	Age	Credit Card	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	W0036	3246251
81	GC-1314	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	09/25/16	10/25/16	11/25/16	October	07/08/05		Procedures	Handicap	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	Unresolved	Pass	Manipulation of sales	C0044	3246252
82	GC-1315	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/17/04	05/11/17	06/11/17	May	07/09/05	06/12/17	Customer Service	National Origin	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	E0023	3246255
83	GC-1316	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	06/18/17	07/18/17	08/18/17	July	07/09/05	08/19/17	Fulfillment	Other	Checking	East	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	C0043	3246256
84	GC-1317	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	06/22/16	07/22/16	08/22/16	July	07/08/05		Non Company Error	Age	Checking	West	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	Unresolved	Likely SP	Unauthorized Activity	E0005	3246258
85	GC-1318	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/15/16	01/15/17	02/15/17	January	07/09/05	02/16/17	System	Handicap	Business Lending	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Manipulation of sales	E0009	3246259
86	GC-1319	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	07/17/17	08/17/17	09/17/17	August	07/09/05	09/18/17	Procedures	National Origin	Credit Card	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	E0010	3246261
87	GC-1320	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	01/16/12	01/01/17	02/01/17	January	07/09/05		Customer Service	Other	Credit Card	West	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Unresolved	Likely SP	Unauthorized Activity	E0003	3246264
88	GC-1321	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	09/16/16	10/16/16	11/16/16	October	07/08/05	11/17/16	Fulfillment	Age	Credit Card	West	100000000000000	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	W0026	3246265
89	GC-1322	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	07/16/04	05/07/16	06/07/16	May	07/08/05	06/08/16	Non Company Error	Handicap	Merchant Services	Center	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Manipulation of sales	W0036	3246267
90	GC-1323	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	11/30/16	12/31/16	01/31/17	December	07/08/05		System	National Origin	Checking	West	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Inappropriate Sales Tactics	C0045	3246268
91	GC-1324	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/30/16	04/30/16	05/31/16	April	07/08/05	06/01/16	Procedures	Other	Checking	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	W0033	3246272
92	GC-1325	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	07/17/17	08/17/17	09/17/17	August	07/09/05	09/18/17	Customer Service	Age	Merchant Services	West	100000000000000	A	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	C0044	3246275
93	GC-1326	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	01/15/16	02/15/16	03/15/16	February	07/08/05	03/16/16	Fulfillment	Handicap	Credit Card	East	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	W0040	3246276
94	GC-1327	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	11/21/16	12/21/16	01/21/17	December	07/08/05		Non Company Error	National Origin	Credit Card	West	100000000000000	D	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Unauthorized Activity	E0017	3246278
95	GC-1328	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	05/31/17	06/30/17	07/31/17	June	07/09/05	08/01/17	System	Other	Checking	East	100000000000000	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	W0026	3246279
96	GC-1329	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/21/17	09/21/17	10/21/17	September	07/09/05	10/22/17	Procedures	Age	Credit Card	West	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	C0041	3246280
97	GC-1330	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	07/31/17	08/31/17	09/30/17	August	07/09/05	10/01/17	Customer Service	Handicap	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	E0023	3246281
98	GC-1331	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	03/25/16	04/25/16	05/25/16	April	07/08/05		Fulfillment	National Origin	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Inappropriate Sales Tactics	W0035	3246283
99	GC-1332	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	06/16/03	04/06/16	05/06/16	April	07/08/05	05/07/16	Non Company Error	Other	Merchant Services	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	C0044	3246286
100	GC-1333	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	05/20/16	06/20/16	07/20/16	June	07/08/05	07/21/16	System	Age	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Inappropriate Sales Tactics	W0028	3246287
101	GC-1334	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	02/25/16	03/25/16	04/25/16	March	07/08/05		Procedures	Handicap	Credit Card	East	100000000000000	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	C0045	3246288
102	GC-1335	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	07/17/10	11/07/17	12/07/17	November	07/09/05	12/08/17	Fulfillment	National Origin	Credit Card	Center	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	C0041	3246289
103	GC-1336	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	12/17/06	07/12/17	08/12/17	July	07/09/05	08/13/17	Non Company Error	Other	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	E0004	3246291
104	GC-1337	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	03/16/05	06/03/16	07/03/16	June	07/08/05		System	Age	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Inappropriate Sales Tactics	W0028	3246293
105	GC-1338	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	08/20/17	09/20/17	10/20/17	September	07/09/05	10/21/17	Fulfillment	Handicap	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	E0004	3246294
106	GC-1339	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	04/24/16	05/24/16	06/24/16	May	07/08/05	06/25/16	Non Company Error	National Origin	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	W0027	3246295
107	GC-1340	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	03/13/16	04/13/16	05/13/16	April	07/08/05		System	Other	Business Lending	West	100000000000000	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Inappropriate Sales Tactics	E0025	3246296
108	GC-1341	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	01/17/16	02/17/16	03/17/16	February	07/08/05	03/18/16	Non Company Error	Other	Credit Card	Center	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	E0009	3246297
109	GC-1342	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	08/16/02	03/08/16	04/08/16	March	07/08/05		Customer Service	Age	Business Lending	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Unauthorized Activity	E0006	3246298
110	GC-1343	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	06/22/16	07/22/16	08/22/16	July	07/08/05	08/23/16	Fulfillment	Handicap	Checking	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	Statement charged my illegally	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	E0017	3246299
111	GC-1344	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Pending	08/25/17	09/25/17	10/25/17	September	07/09/05		Non Company Error	National Origin	Business Lending	West	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	Unresolved	Follow Up	Misleading information	W0039	3246300
112	GC-1345	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	07/20/16	08/20/16	09/20/16	August	07/08/05	09/21/16	System	Other	Credit Card	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	C0043	3246301
113	GC-1346	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	02/26/17	03/26/17	04/26/17	March	07/09/05	04/27/17	Procedures	Age	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	W0032	3246302
114	GC-1347	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	09/17/06	07/09/17	08/09/17	July	07/09/05		Customer Service	Handicap	Checking	West	100000000000000	E	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Unauthorized Activity	C0041	3246303
115	GC-1348	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	04/29/17	05/29/17	06/29/17	May	07/09/05	06/30/17	Fulfillment	National Origin	Merchant Services	Center	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	W0034	3246306
116	GC-1349	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	10/20/17	11/20/17	12/20/17	November	07/09/05	12/21/17	Non Company Error	Other	Merchant Services	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	W0026	3246307
117	GC-1350	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	10/28/17	11/28/17	12/28/17	November	07/09/05		System	Age	Business Lending	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Manipulation of sales	W0037	3246309
118	GC-1351	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	04/28/17	05/28/17	06/28/17	May	07/09/05	06/29/17	Procedures	Handicap	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	E0007	3246311
119	GC-1352	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	01/16/12	01/01/17	02/01/17	January	07/09/05	02/02/17	Customer Service	National Origin	Credit Card	East	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	W0036	3246312
120	GC-1353	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	09/16/09	10/09/16	11/09/16	October	07/08/05		Fulfillment	Other	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	C0045	3246313
121	GC-1354	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	05/15/16	06/15/16	07/15/16	June	07/08/05	07/16/16	Non Company Error	Age	Credit Card	West	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0023	3246314
122	GC-1355	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	04/29/17	05/29/17	06/29/17	May	07/09/05	06/30/17	System	Handicap	Checking	Center	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	C0042	3246315
123	GC-1356	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	10/27/17	11/27/17	12/27/17	November	07/09/05		Procedures	National Origin	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	E0011	3246316
124	GC-1357	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	02/26/16	03/26/16	04/26/16	March	07/08/05	04/27/16	Customer Service	Other	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	E0010	3246317
125	GC-1358	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	10/19/17	11/19/17	12/19/17	November	07/09/05	12/20/17	Fulfillment	Age	Checking	Center	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0011	3246318
126	GC-1359	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	03/16/03	04/03/16	05/03/16	April	07/08/05		Non Company Error	Handicap	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	E0002	3246319
127	GC-1360	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/16/09	10/03/16	11/03/16	October	07/08/05	11/04/16	System	National Origin	Business Lending	Center	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	C0042	3246320
128	GC-1361	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/25/16	11/25/16	12/25/16	November	07/08/05	12/26/16	Procedures	Other	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	E0024	3246322
129	GC-1362	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	03/31/17	04/30/17	05/31/17	April	07/09/05	06/01/17	Customer Service	Age	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	W0029	3246324
130	GC-1363	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	06/16/02	03/06/16	04/06/16	March	07/08/05		Fulfillment	Handicap	Business Lending	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	W0026	3246325
131	GC-1364	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	03/16/10	11/03/16	12/03/16	November	07/08/05	12/04/16	Non Company Error	National Origin	Credit Card	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	W0029	3246328
132	GC-1365	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/27/16	09/27/16	10/27/16	September	07/08/05	10/28/16	System	Other	Credit Card	East	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	C0041	3246329
133	GC-1366	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	01/31/17	02/28/17	03/31/17	February	07/09/05	04/01/17	Procedures	Age	Business Lending	Center	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	E0002	3246331
134	GC-1367	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	05/16/06	07/05/16	08/05/16	July	07/08/05		Customer Service	Handicap	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	E0024	3246334
135	GC-1368	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	03/24/17	04/24/17	05/24/17	April	07/09/05	05/25/17	Fulfillment	National Origin	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	C0043	3246336
136	GC-1369	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	11/17/09	10/11/17	11/11/17	October	07/09/05	11/12/17	Non Company Error	Other	Credit Card	Center	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	E0022	3246338
137	GC-1370	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	08/18/16	09/18/16	10/18/16	September	07/08/05		System	Age	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Manipulation of sales	W0039	3246339
138	GC-1371	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	03/17/07	08/03/17	09/03/17	August	07/09/05	09/04/17	Procedures	Handicap	Credit Card	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0022	3246343
139	GC-1372	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	08/28/16	09/28/16	10/28/16	September	07/08/05	10/29/16	Fulfillment	National Origin	Checking	Center	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	C0043	3246344
140	GC-1373	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	04/17/01	02/04/17	03/04/17	February	07/09/05		Non Company Error	Other	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Inappropriate Sales Tactics	E0007	3246345
141	GC-1374	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	07/28/16	08/28/16	09/28/16	August	07/08/05	09/29/16	System	Age	Checking	West	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	W0026	3246347
142	GC-1375	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	05/14/16	06/14/16	07/14/16	June	07/08/05	07/15/16	Fulfillment	Handicap	Merchant Services	West	100000000000000	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	C0045	3246348
143	GC-1376	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	05/17/09	10/05/17	11/05/17	October	07/09/05		Non Company Error	National Origin	Checking	Center	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Misleading information	E0017	3246351
144	GC-1377	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	12/14/16	01/14/17	02/14/17	January	07/09/05	02/15/17	System	Other	Credit Card	East	100000000000000	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	C0043	3246357
145	GC-1378	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	01/18/16	02/18/16	03/18/16	February	07/08/05		Customer Service	Age	Checking	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	Unresolved	Follow Up	Unauthorized Activity	E0021	3246358
146	GC-1379	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	07/23/17	08/23/17	09/23/17	August	07/09/05	09/24/17	Fulfillment	Handicap	Business Lending	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	C0043	3246360
147	GC-1380	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	05/28/16	06/28/16	07/28/16	June	07/08/05	07/29/16	Non Company Error	National Origin	Credit Card	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	E0018	3246361
148	GC-1381	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Attorney	Pending	04/16/05	06/04/16	07/04/16	June	07/08/05		System	Other	Credit Card	Center	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	Unresolved	Follow Up	Inappropriate Sales Tactics	W0027	3246363
149	GC-1382	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	07/15/16	08/15/16	09/15/16	August	07/08/05	09/16/16	Procedures	Age	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	W0039	3246368
150	GC-1383	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	10/27/16	11/27/16	12/27/16	November	07/08/05	12/28/16	Customer Service	Handicap	Merchant Services	Center	100000000000000	D	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	C0043	3246369
151	GC-1384	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	05/15/17	06/15/17	07/15/17	June	07/09/05		Fulfillment	National Origin	Credit Card	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Misleading information	E0005	3246370
152	GC-1385	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/17/10	11/11/17	12/11/17	November	07/09/05	12/12/17	Non Company Error	Other	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	E0012	3246371
153	GC-1386	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	07/18/16	08/18/16	09/18/16	August	07/08/05	09/19/16	System	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	W0029	3246374
154	GC-1387	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	06/20/16	07/20/16	08/20/16	July	07/08/05		Procedures	Handicap	Credit Card	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Inappropriate Sales Tactics	W0039	3246375
155	GC-1388	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	07/17/03	04/07/17	05/07/17	April	07/09/05	05/08/17	Customer Service	National Origin	Credit Card	West	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	C0045	3246376
156	GC-1389	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	02/17/04	05/02/17	06/02/17	May	07/09/05	06/03/17	Fulfillment	Other	Credit Card	West	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	E0002	3246380
157	GC-1390	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	09/14/16	10/14/16	11/14/16	October	07/08/05		Non Company Error	Age	Checking	West	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	W0031	3246381
158	GC-1391	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	03/18/16	04/18/16	05/18/16	April	07/08/05	05/19/16	System	Handicap	Merchant Services	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0005	3246383
159	GC-1392	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	05/17/02	03/05/17	04/05/17	March	07/09/05	04/06/17	Procedures	National Origin	Business Lending	Center	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	C0042	3246387
160	GC-1393	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	06/16/11	12/06/16	01/06/17	December	07/08/05		Customer Service	Other	Business Lending	Center	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Misleading information	C0045	3246388
161	GC-1394	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/29/16	12/29/16	01/29/17	December	07/08/05	01/30/17	Fulfillment	Age	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	E0010	3246389
162	GC-1395	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/18/17	04/18/17	05/18/17	April	07/09/05	05/19/17	Non Company Error	Handicap	Credit Card	West	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Inappropriate Sales Tactics	W0027	3246391
163	GC-1396	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	10/16/16	11/16/16	12/16/16	November	07/08/05	12/17/16	System	National Origin	Credit Card	Center	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	W0028	3246392
164	GC-1397	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	08/21/17	09/21/17	10/21/17	September	07/09/05		Procedures	Other	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Inappropriate Sales Tactics	W0029	3246394
165	GC-1398	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/27/17	11/27/17	12/27/17	November	07/09/05	12/28/17	Customer Service	Age	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	W0028	3246395
166	GC-1399	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/24/17	09/24/17	10/24/17	September	07/09/05	10/25/17	Fulfillment	Handicap	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0003	3246397
167	GC-1400	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	06/17/08	09/06/17	10/06/17	September	07/09/05	10/07/17	Non Company Error	National Origin	Merchant Services	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	C0042	3246399
168	GC-1401	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	07/21/16	08/21/16	09/21/16	August	07/08/05		System	Other	Business Lending	West	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Manipulation of sales	E0011	3246400
169	GC-1402	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/17/08	09/11/17	10/11/17	September	07/09/05	10/12/17	Procedures	Age	Credit Card	East	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	C0045	3246402
170	GC-1403	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	05/16/12	01/05/17	02/05/17	January	07/09/05	02/06/17	Customer Service	Handicap	Checking	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Manipulation of sales	E0012	3246405
171	GC-1404	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	07/23/17	08/23/17	09/23/17	August	07/09/05		Fulfillment	National Origin	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	C0042	3246407
172	GC-1405	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/19/16	12/19/16	01/19/17	December	07/08/05	01/20/17	Non Company Error	Other	Business Lending	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	E0016	3246409
173	GC-1406	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	07/17/02	03/07/17	04/07/17	March	07/09/05	04/08/17	System	Age	Credit Card	West	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	C0045	3246412
174	GC-1407	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	06/28/17	07/28/17	08/28/17	July	07/09/05		Procedures	Handicap	Credit Card	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Unauthorized Activity	W0035	3246414
175	GC-1408	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/16/06	07/10/16	08/10/16	July	07/08/05	08/11/16	Fulfillment	National Origin	Checking	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	W0037	3246415
176	GC-1409	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	12/17/05	06/12/17	07/12/17	June	07/09/05	07/13/17	Non Company Error	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	E0001	3246416
177	GC-1410	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	07/28/16	08/28/16	09/28/16	August	07/08/05		System	Age	Credit Card	West	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Misleading information	C0044	3246417
178	GC-1411	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	05/16/04	05/05/16	06/05/16	May	07/08/05	06/06/16	Fulfillment	Handicap	Business Lending	West	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	W0031	3246420
179	GC-1412	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	01/16/04	05/01/16	06/01/16	May	07/08/05		Non Company Error	National Origin	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	Unresolved	Pass	Inappropriate Sales Tactics	E0020	3246421
180	GC-1413	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	04/15/16	05/15/16	06/15/16	May	07/08/05	06/16/16	System	Other	Checking	West	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	W0035	3246423
181	GC-1414	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	03/20/16	04/20/16	05/20/16	April	07/08/05		Non Company Error	Other	Business Lending	West	100000000000000	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Misleading information	E0017	3246426
182	GC-1415	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	05/16/11	12/05/16	01/05/17	December	07/08/05	01/06/17	Customer Service	Age	Credit Card	Center	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Inappropriate Sales Tactics	E0004	3246428
183	GC-1416	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	08/14/17	09/14/17	10/14/17	September	07/09/05	10/15/17	Fulfillment	Handicap	Credit Card	Center	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	E0006	3246429
184	GC-1417	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	06/28/17	07/28/17	08/28/17	July	07/09/05		Non Company Error	National Origin	Credit Card	West	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Manipulation of sales	E0012	3246431
185	GC-1418	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/16/03	04/09/16	05/09/16	April	07/08/05	05/10/16	System	Other	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	W0038	3246432
186	GC-1419	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	01/14/16	02/14/16	03/14/16	February	07/08/05	03/15/16	Procedures	Age	Business Lending	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	E0013	3246434
187	GC-1420	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	02/29/16	03/31/16	04/30/16	March	07/08/05		Customer Service	Handicap	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Misleading information	W0035	3246435
188	GC-1421	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	02/20/17	03/20/17	04/20/17	March	07/09/05	04/21/17	Fulfillment	National Origin	Credit Card	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	W0039	3246439
189	GC-1422	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	03/17/06	07/03/17	08/03/17	July	07/09/05	08/04/17	Non Company Error	Other	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	C0042	3246442
190	GC-1423	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	07/18/17	08/18/17	09/18/17	August	07/09/05		System	Age	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Inappropriate Sales Tactics	E0014	3246443
191	GC-1424	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/17/17	11/17/17	12/17/17	November	07/09/05	12/18/17	Procedures	Handicap	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	W0031	3246444
192	GC-1425	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	06/23/16	07/23/16	08/23/16	July	07/08/05	08/24/16	Customer Service	National Origin	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	E0011	3246445
193	GC-1426	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	02/16/03	04/02/16	05/02/16	April	07/08/05		Fulfillment	Other	Business Lending	West	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Manipulation of sales	C0041	3246447
194	GC-1427	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/21/16	02/21/16	03/21/16	February	07/08/05	03/22/16	Non Company Error	Age	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	E0007	3246449
195	GC-1428	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	10/26/16	11/26/16	12/26/16	November	07/08/05	12/27/16	System	Handicap	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	E0013	3246450
196	GC-1429	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	12/16/03	04/12/16	05/12/16	April	07/08/05		Procedures	National Origin	Business Lending	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Manipulation of sales	E0015	3246452
197	GC-1430	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	01/16/03	04/01/16	05/01/16	April	07/08/05	05/02/16	Customer Service	Other	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	C0041	3246453
198	GC-1431	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/17/03	04/10/17	05/10/17	April	07/09/05	05/11/17	Fulfillment	Age	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	E0011	3246454
199	GC-1432	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	01/17/16	02/17/16	03/17/16	February	07/08/05	03/18/16	Non Company Error	Handicap	Credit Card	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	W0033	3246457
200	GC-1433	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	08/17/06	07/08/17	08/08/17	July	07/09/05		System	National Origin	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	W0035	3246459
201	GC-1434	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/19/17	07/19/17	08/19/17	July	07/09/05	08/20/17	Procedures	Other	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	E0022	3246461
202	GC-1435	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	06/16/04	05/06/16	06/06/16	May	07/08/05	06/07/16	Customer Service	Age	Credit Card	Center	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	W0033	3246463
203	GC-1436	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	08/19/17	09/19/17	10/19/17	September	07/09/05	10/20/17	Fulfillment	Handicap	Credit Card	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0003	3246101
204	GC-1437	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Pending	10/18/16	11/18/16	12/18/16	November	07/08/05		Non Company Error	National Origin	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0009	3246102
205	GC-1438	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/16/06	07/10/16	08/10/16	July	07/08/05	08/11/16	System	Other	Merchant Services	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	E0016	3246104
206	GC-1439	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	11/17/05	06/11/17	07/11/17	June	07/09/05	07/12/17	Procedures	Age	Credit Card	Center	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	C0043	3246108
207	GC-1440	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	09/19/16	10/19/16	11/19/16	October	07/08/05		Customer Service	Handicap	Checking	Center	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Inappropriate Sales Tactics	E0015	3246109
208	GC-1441	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/16/05	06/01/16	07/01/16	June	07/08/05	07/02/16	Fulfillment	National Origin	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	E0015	3246110
209	GC-1442	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	11/17/06	07/11/17	08/11/17	July	07/09/05	08/12/17	Non Company Error	Other	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	E0018	3246111
210	GC-1443	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	07/16/11	12/07/16	01/07/17	December	07/08/05		System	Age	Checking	West	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Misleading information	C0042	3246113
211	GC-1444	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	02/16/16	03/16/16	04/16/16	March	07/08/05	04/17/16	Procedures	Handicap	Business Lending	West	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	W0035	3246114
212	GC-1445	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	04/17/06	07/04/17	08/04/17	July	07/09/05	08/05/17	Fulfillment	National Origin	Checking	Center	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	W0027	3246116
213	GC-1446	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	08/17/09	10/08/17	11/08/17	October	07/09/05		Non Company Error	Other	Merchant Services	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Misleading information	E0017	3246119
214	GC-1447	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	02/21/17	03/21/17	04/21/17	March	07/09/05	04/22/17	System	Age	Checking	West	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	E0006	3246123
215	GC-1448	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	09/23/16	10/23/16	11/23/16	October	07/08/05		Fulfillment	Handicap	Checking	Center	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Inappropriate Sales Tactics	W0031	3246124
216	GC-1449	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	01/16/12	01/01/17	02/01/17	January	07/09/05	02/02/17	Non Company Error	National Origin	Credit Card	Center	100000000000000	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	E0009	3246128
217	GC-1450	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	03/17/09	10/03/17	11/03/17	October	07/09/05	11/04/17	System	Other	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	C0044	3246129
218	GC-1451	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Pending	09/13/16	10/13/16	11/13/16	October	07/08/05		Non Company Error	National Origin	Checking	East	100000000000000	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Misleading information	E0003	3246130
219	GC-1452	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	05/16/11	12/05/16	01/05/17	December	07/08/05	01/06/17	System	Other	Checking	Center	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	C0042	3246133
220	GC-1453	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	03/13/17	04/13/17	05/13/17	April	07/09/05	05/14/17	Procedures	Age	Checking	Center	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	E0016	3246134
221	GC-1454	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	01/16/09	10/01/16	11/01/16	October	07/08/05		Customer Service	Handicap	Credit Card	West	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Unauthorized Activity	E0002	3246137
222	GC-1455	US	US	Business Banking	TSC	TSC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/18/16	11/18/16	12/18/16	November	07/08/05	12/19/16	Fulfillment	National Origin	Business Lending	Center	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	E0006	3246138
223	GC-1456	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	06/28/16	07/28/16	08/28/16	July	07/08/05	08/29/16	Non Company Error	Other	Business Lending	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	W0040	3246139
224	GC-1457	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	02/17/10	11/02/17	12/02/17	November	07/09/05		System	Age	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Unauthorized Activity	E0019	3246142
225	GC-1458	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	04/16/05	06/04/16	07/04/16	June	07/08/05	07/05/16	Procedures	Handicap	Credit Card	Center	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	E0002	3246143
226	GC-1459	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	06/17/07	08/06/17	09/06/17	August	07/09/05	09/07/17	Customer Service	National Origin	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	C0041	3246145
227	GC-1460	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	11/28/16	12/28/16	01/28/17	December	07/08/05		Fulfillment	Other	Business Lending	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Unauthorized Activity	W0037	3246146
228	GC-1461	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	05/25/16	06/25/16	07/25/16	June	07/08/05	07/26/16	Non Company Error	Age	Business Lending	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	E0005	3246147
229	GC-1462	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	10/25/17	11/25/17	12/25/17	November	07/09/05	12/26/17	System	Handicap	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	E0023	3246151
230	GC-1463	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	08/16/04	05/08/16	06/08/16	May	07/08/05		Procedures	National Origin	Checking	West	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	W0028	3246152
231	GC-1464	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/16/10	11/12/16	12/12/16	November	07/08/05	12/13/16	Customer Service	Other	Checking	Center	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	E0022	3246153
232	GC-1465	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	10/26/17	11/26/17	12/26/17	November	07/09/05	12/27/17	Fulfillment	Age	Checking	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	E0018	3246154
233	GC-1466	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	06/17/17	07/17/17	08/17/17	July	07/09/05		Non Company Error	Handicap	Checking	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	E0005	3246155
234	GC-1467	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	06/13/17	07/13/17	08/13/17	July	07/09/05	08/14/17	System	National Origin	Merchant Services	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	C0043	3246157
235	GC-1468	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	07/16/16	08/16/16	09/16/16	August	07/08/05	09/17/16	Procedures	Other	Business Lending	West	100000000000000	G	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	C0045	3246163
236	GC-1469	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	03/21/17	04/21/17	05/21/17	April	07/09/05	05/22/17	Customer Service	Age	Checking	West	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	W0030	3246170
237	GC-1470	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	07/16/01	02/07/16	03/07/16	February	07/08/05		Fulfillment	Handicap	Business Lending	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Inappropriate Sales Tactics	E0007	3246171
238	GC-1471	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	04/26/16	05/26/16	06/26/16	May	07/08/05	06/27/16	Non Company Error	National Origin	Business Lending	Center	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	W0032	3246173
239	GC-1472	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/13/16	01/13/17	02/13/17	January	07/09/05	02/14/17	System	Other	Credit Card	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	C0041	3246175
240	GC-1473	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	04/22/17	05/22/17	06/22/17	May	07/09/05	06/23/17	Procedures	Age	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	E0018	3246176
241	GC-1474	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	07/17/02	03/07/17	04/07/17	March	07/09/05		Customer Service	Handicap	Merchant Services	West	100000000000000	D	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Manipulation of sales	E0021	3246177
242	GC-1475	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/16/01	02/03/16	03/03/16	February	07/08/05	03/04/16	Fulfillment	National Origin	Credit Card	West	100000000000000	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	E0017	3246178
243	GC-1476	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	01/25/17	02/25/17	03/25/17	February	07/09/05	03/26/17	Non Company Error	Other	Checking	West	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	E0006	3246179
244	GC-1477	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	02/16/02	03/02/16	04/02/16	March	07/08/05		System	Age	Credit Card	West	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	E0011	3246180
245	GC-1478	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	09/16/01	02/09/16	03/09/16	February	07/08/05	03/10/16	Procedures	Handicap	Business Lending	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	E0021	3246181
246	GC-1479	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Open	09/16/08	09/09/16	10/09/16	September	07/08/05	10/10/16	Fulfillment	National Origin	Credit Card	Center	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	W0036	3246183
247	GC-1480	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	07/16/17	08/16/17	09/16/17	August	07/09/05		Non Company Error	Other	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Unauthorized Activity	C0042	3246184
248	GC-1481	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	07/30/16	08/30/16	09/30/16	August	07/08/05	10/01/16	System	Age	Merchant Services	East	100000000000000	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0019	3246185
249	GC-1482	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	08/16/04	05/08/16	06/08/16	May	07/08/05	06/09/16	Fulfillment	Handicap	Business Lending	West	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	W0039	3246186
250	GC-1483	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	03/17/01	02/03/17	03/03/17	February	07/09/05		Non Company Error	National Origin	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Manipulation of sales	E0013	3246188
251	GC-1484	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	01/16/06	07/01/16	08/01/16	July	07/08/05	08/02/16	System	Other	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	E0008	3246189
252	GC-1485	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	01/16/02	03/01/16	04/01/16	March	07/08/05		Non Company Error	Other	Business Lending	Center	100000000000000	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	Unresolved	Pass	Inappropriate Sales Tactics	E0023	3246191
253	GC-1486	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	09/28/17	10/28/17	11/28/17	October	07/09/05	11/29/17	Customer Service	Age	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	E0001	3246194
254	GC-1487	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	07/19/17	08/19/17	09/19/17	August	07/09/05		Fulfillment	Handicap	Checking	Center	100000000000000	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Unauthorized Activity	E0004	3246195
255	GC-1488	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	01/20/16	02/20/16	03/20/16	February	07/08/05	03/21/16	Non Company Error	National Origin	Merchant Services	Center	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	W0039	3246198
256	GC-1489	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	11/27/16	12/27/16	01/27/17	December	07/08/05	01/28/17	System	Other	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	E0013	3246199
257	GC-1490	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	02/27/16	03/27/16	04/27/16	March	07/08/05		Procedures	Age	Credit Card	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Unauthorized Activity	E0003	3246200
258	GC-1491	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	08/24/17	09/24/17	10/24/17	September	07/09/05	10/25/17	Customer Service	Handicap	Business Lending	Center	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	E0017	3246201
259	GC-1492	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	CFPB	Open	01/17/06	07/01/17	08/01/17	July	07/09/05	08/02/17	Fulfillment	National Origin	Credit Card	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	W0035	3246206
260	GC-1493	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	05/30/17	06/30/17	07/31/17	June	07/09/05		Non Company Error	Other	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Manipulation of sales	E0007	3246207
261	GC-1494	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/27/16	10/27/16	11/27/16	October	07/08/05	11/28/16	System	Age	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	C0044	3246208
262	GC-1495	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	06/20/17	07/20/17	08/20/17	July	07/09/05	08/21/17	Procedures	Handicap	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	C0042	3246210
263	GC-1496	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	04/19/17	05/19/17	06/19/17	May	07/09/05		Customer Service	National Origin	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Misleading information	W0032	3246211
264	GC-1497	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	09/26/16	10/26/16	11/26/16	October	07/08/05	11/27/16	Fulfillment	Other	Merchant Services	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	C0043	3246213
265	GC-1498	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	04/23/17	05/23/17	06/23/17	May	07/09/05	06/24/17	Non Company Error	Age	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	W0038	3246214
266	GC-1499	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	10/16/01	02/10/16	03/10/16	February	07/08/05		System	Handicap	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Misleading information	E0007	3246215
267	GC-1500	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/25/17	11/25/17	12/25/17	November	07/09/05	12/26/17	Procedures	National Origin	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	E0016	3246219
268	GC-1501	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Open	03/17/08	09/03/17	10/03/17	September	07/09/05	10/04/17	Customer Service	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0006	3246221
269	GC-1502	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	07/17/10	11/07/17	12/07/17	November	07/09/05		Fulfillment	Age	Checking	Center	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Unauthorized Activity	W0035	3246222
270	GC-1503	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	04/26/17	05/26/17	06/26/17	May	07/09/05	06/27/17	Non Company Error	Handicap	Credit Card	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Inappropriate Sales Tactics	W0026	3246227
271	GC-1504	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	05/16/17	06/16/17	07/16/17	June	07/09/05	07/17/17	System	National Origin	Credit Card	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	C0041	3246228
272	GC-1505	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	11/17/10	11/11/17	12/11/17	November	07/09/05	12/12/17	Procedures	Other	Credit Card	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0015	3246231
273	GC-1506	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	06/16/07	08/06/16	09/06/16	August	07/08/05		Customer Service	Age	Business Lending	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	W0034	3246235
274	GC-1507	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	08/16/17	09/16/17	10/16/17	September	07/09/05	10/17/17	Fulfillment	Handicap	Business Lending	Center	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	E0002	3246237
275	GC-1508	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	05/16/07	08/05/16	09/05/16	August	07/08/05	09/06/16	Non Company Error	National Origin	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	E0002	3246238
276	GC-1509	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	04/16/09	10/04/16	11/04/16	October	07/08/05	11/05/16	System	Other	Checking	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Inappropriate Sales Tactics	W0028	3246240
277	GC-1510	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	01/16/03	04/01/16	05/01/16	April	07/08/05		Procedures	Age	Business Lending	West	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	C0042	3246241
278	GC-1511	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	05/23/17	06/23/17	07/23/17	June	07/09/05	07/24/17	Customer Service	Handicap	Checking	Center	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	E0004	3246243
279	GC-1512	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	03/13/16	04/13/16	05/13/16	April	07/08/05	05/14/16	Fulfillment	National Origin	Merchant Services	West	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	E0017	3246245
280	GC-1513	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	09/16/08	09/09/16	10/09/16	September	07/08/05		Non Company Error	Other	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Misleading information	W0027	3246246
281	GC-1514	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/21/17	11/21/17	12/21/17	November	07/09/05	12/22/17	System	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	E0001	3246249
282	GC-1515	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	05/29/16	06/29/16	07/29/16	June	07/08/05	07/30/16	Procedures	Handicap	Checking	West	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	W0036	3246251
283	GC-1516	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	04/16/07	08/04/16	09/04/16	August	07/08/05		Fulfillment	National Origin	Business Lending	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Inappropriate Sales Tactics	C0044	3246252
284	GC-1517	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	08/21/17	09/21/17	10/21/17	September	07/09/05	10/22/17	Non Company Error	Other	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	E0023	3246255
285	GC-1518	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	12/16/11	12/12/16	01/12/17	December	07/08/05	01/13/17	System	Age	Credit Card	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	C0043	3246256
286	GC-1519	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	07/25/16	08/25/16	09/25/16	August	07/08/05		Fulfillment	Handicap	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Inappropriate Sales Tactics	E0005	3246258
287	GC-1520	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	02/17/08	09/02/17	10/02/17	September	07/09/05	10/03/17	Non Company Error	National Origin	Checking	West	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	E0009	3246259
288	GC-1521	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	06/19/17	07/19/17	08/19/17	July	07/09/05		System	Other	Credit Card	West	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Unauthorized Activity	E0010	3246261
289	GC-1522	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/29/16	12/29/16	01/29/17	December	07/08/05	01/30/17	Procedures	Age	Business Lending	East	100000000000000	F	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	E0003	3246264
290	GC-1523	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	08/17/08	09/08/17	10/08/17	September	07/09/05	10/09/17	Customer Service	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	W0026	3246265
291	GC-1524	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Cardmember Basic	Pending	02/15/17	03/15/17	04/15/17	March	07/09/05		Fulfillment	National Origin	Checking	West	100000000000000	H	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Inappropriate Sales Tactics	W0036	3246267
292	GC-1525	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	01/29/16	02/29/16	03/31/16	February	07/08/05	04/01/16	Non Company Error	Other	Checking	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	C0045	3246268
293	GC-1526	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	05/17/03	04/05/17	05/05/17	April	07/09/05	05/06/17	System	Age	Credit Card	East	100000000000000	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	W0033	3246272
294	GC-1527	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	11/16/04	05/11/16	06/11/16	May	07/08/05		Procedures	Handicap	Credit Card	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Unauthorized Activity	C0044	3246275
295	GC-1528	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	01/19/16	02/19/16	03/19/16	February	07/08/05	03/20/16	Customer Service	National Origin	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	W0040	3246276
296	GC-1529	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	CFPB	Open	06/24/16	07/24/16	08/24/16	July	07/08/05	08/25/16	Fulfillment	Other	Checking	West	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	E0017	3246278
297	GC-1530	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	10/16/08	09/10/16	10/10/16	September	07/08/05		Non Company Error	Age	Checking	West	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Misleading information	W0026	3246279
298	GC-1531	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	06/16/11	12/06/16	01/06/17	December	07/08/05	01/07/17	System	Handicap	Credit Card	West	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	C0041	3246280
299	GC-1532	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	02/28/16	03/28/16	04/28/16	March	07/08/05	04/29/16	Procedures	National Origin	Business Lending	Center	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	E0023	3246281
300	GC-1533	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Pending	01/17/06	07/01/17	08/01/17	July	07/09/05		Customer Service	Other	Business Lending	East	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	W0035	3246283
301	GC-1534	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	01/17/09	10/01/17	11/01/17	October	07/09/05	11/02/17	Fulfillment	Age	Business Lending	West	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	C0044	3246286
302	GC-1535	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	07/28/17	08/28/17	09/28/17	August	07/09/05	09/29/17	Non Company Error	Handicap	Merchant Services	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	W0028	3246287
303	GC-1536	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	06/22/16	07/22/16	08/22/16	July	07/08/05		System	National Origin	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	C0045	3246288
304	GC-1537	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	03/15/17	04/15/17	05/15/17	April	07/09/05	05/16/17	Procedures	Other	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	C0041	3246289
305	GC-1538	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	11/22/16	12/22/16	01/22/17	December	07/08/05	01/23/17	Customer Service	Age	Business Lending	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0004	3246291
306	GC-1539	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	10/16/05	06/10/16	07/10/16	June	07/08/05		Fulfillment	Handicap	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	W0028	3246293
307	GC-1540	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/17/17	04/17/17	05/17/17	April	07/09/05	05/18/17	Non Company Error	National Origin	Checking	West	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	E0004	3246294
308	GC-1541	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	04/17/04	05/04/17	06/04/17	May	07/09/05	06/05/17	System	Other	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	W0027	3246295
309	GC-1542	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	10/17/16	11/17/16	12/17/16	November	07/08/05	12/18/16	Procedures	Age	Checking	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	E0025	3246296
310	GC-1543	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	10/26/16	11/26/16	12/26/16	November	07/08/05		Customer Service	Handicap	Credit Card	East	100000000000000	C	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0009	3246297
311	GC-1544	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/17/16	09/17/16	10/17/16	September	07/08/05	10/18/16	Fulfillment	National Origin	Business Lending	West	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	E0006	3246298
312	GC-1545	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/14/17	08/14/17	09/14/17	August	07/09/05	09/15/17	Non Company Error	Other	Credit Card	East	100000000000000	E	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	E0017	3246299
313	GC-1546	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	02/17/09	10/02/17	11/02/17	October	07/09/05	11/03/17	System	Age	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	W0039	3246300
314	GC-1547	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	09/17/03	04/09/17	05/09/17	April	07/09/05		Procedures	Handicap	Business Lending	West	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	C0043	3246301
315	GC-1548	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	03/16/09	10/03/16	11/03/16	October	07/08/05	11/04/16	Fulfillment	National Origin	Business Lending	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	W0032	3246302
316	GC-1549	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	10/17/06	07/10/17	08/10/17	July	07/09/05	08/11/17	Non Company Error	Other	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	C0041	3246303
317	GC-1550	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	07/20/16	08/20/16	09/20/16	August	07/08/05		System	Age	Business Lending	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Unauthorized Activity	W0034	3246306
318	GC-1551	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	06/13/16	07/13/16	08/13/16	July	07/08/05	08/14/16	Fulfillment	Handicap	Credit Card	Center	100000000000000	A	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	W0026	3246307
319	GC-1552	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	04/17/01	02/04/17	03/04/17	February	07/09/05	03/05/17	Non Company Error	National Origin	Credit Card	West	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	W0037	3246309
320	GC-1553	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	01/16/11	12/01/16	01/01/17	December	07/08/05		System	Other	Business Lending	West	100000000000000	D	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Unauthorized Activity	E0007	3246311
321	GC-1554	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/21/17	05/21/17	06/21/17	May	07/09/05	06/22/17	Non Company Error	Other	Merchant Services	Center	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	W0036	3246312
322	GC-1555	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Open	02/16/04	05/02/16	06/02/16	May	07/08/05	06/03/16	Customer Service	Age	Checking	Center	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Misleading information	C0045	3246313
323	GC-1556	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Pending	09/17/08	09/09/17	10/09/17	September	07/09/05		Fulfillment	Handicap	Checking	Center	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Inappropriate Sales Tactics	E0023	3246314
324	GC-1557	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/16/08	09/11/16	10/11/16	September	07/08/05	10/12/16	Non Company Error	National Origin	Credit Card	Center	100000000000000	H	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	C0042	3246315
325	GC-1558	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	10/15/17	11/15/17	12/15/17	November	07/09/05		System	Other	Credit Card	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	Unresolved	Follow Up	Unauthorized Activity	E0011	3246316
326	GC-1559	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	02/17/03	04/02/17	05/02/17	April	07/09/05	05/03/17	Procedures	Age	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	E0010	3246317
327	GC-1560	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	06/23/16	07/23/16	08/23/16	July	07/08/05		Customer Service	Handicap	Merchant Services	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Inappropriate Sales Tactics	E0011	3246318
328	GC-1561	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	06/17/16	07/17/16	08/17/16	July	07/08/05	08/18/16	Fulfillment	National Origin	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Misleading information	E0002	3246319
329	GC-1562	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	07/19/16	08/19/16	09/19/16	August	07/08/05	09/20/16	Non Company Error	Other	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	C0042	3246320
330	GC-1563	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	03/21/17	04/21/17	05/21/17	April	07/09/05		System	Age	Credit Card	Center	100000000000000	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Misleading information	E0024	3246322
331	GC-1564	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	01/31/17	02/28/17	03/31/17	February	07/09/05	04/01/17	Procedures	Handicap	Merchant Services	West	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	W0029	3246324
332	GC-1565	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	02/17/09	10/02/17	11/02/17	October	07/09/05	11/03/17	Customer Service	National Origin	Merchant Services	Center	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	W0026	3246325
333	GC-1566	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Facebook	Pending	06/22/17	07/22/17	08/22/17	July	07/09/05		Fulfillment	Other	Credit Card	West	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Manipulation of sales	W0029	3246328
334	GC-1567	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/27/17	09/27/17	10/27/17	September	07/09/05	10/28/17	Non Company Error	Age	Checking	Center	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	C0041	3246329
335	GC-1568	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	06/16/10	11/06/16	12/06/16	November	07/08/05	12/07/16	System	Handicap	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	E0002	3246331
336	GC-1569	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	10/16/02	03/10/16	04/10/16	March	07/08/05		Procedures	National Origin	Business Lending	West	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Inappropriate Sales Tactics	E0024	3246334
337	GC-1570	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	03/17/01	02/03/17	03/03/17	February	07/09/05	03/04/17	Customer Service	Other	Credit Card	East	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	C0043	3246336
338	GC-1571	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	12/16/06	07/12/16	08/12/16	July	07/08/05	08/13/16	Fulfillment	Age	Business Lending	Center	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	E0022	3246338
339	GC-1572	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	03/14/16	04/14/16	05/14/16	April	07/08/05		Non Company Error	Handicap	Credit Card	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Unauthorized Activity	W0039	3246339
340	GC-1573	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/16/17	02/16/17	03/16/17	February	07/09/05	03/17/17	System	National Origin	Business Lending	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	E0022	3246343
341	GC-1574	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	05/24/16	06/24/16	07/24/16	June	07/08/05	07/25/16	Procedures	Other	Credit Card	West	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Manipulation of sales	C0043	3246344
342	GC-1575	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	07/31/17	08/31/17	09/30/17	August	07/09/05		Customer Service	Age	Credit Card	West	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0007	3246345
343	GC-1576	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	01/31/17	02/28/17	03/31/17	February	07/09/05	04/01/17	Fulfillment	Handicap	Credit Card	East	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	W0026	3246347
344	GC-1577	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/19/16	12/19/16	01/19/17	December	07/08/05	01/20/17	Non Company Error	National Origin	Merchant Services	Center	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	C0045	3246348
345	GC-1578	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	01/16/09	10/01/16	11/01/16	October	07/08/05	11/02/16	System	Other	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	E0017	3246351
346	GC-1579	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	01/21/16	02/21/16	03/21/16	February	07/08/05		Procedures	Age	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Unresolved	Pass	Misleading information	C0043	3246357
347	GC-1580	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	05/15/16	06/15/16	07/15/16	June	07/08/05	07/16/16	Customer Service	Handicap	Checking	Center	100000000000000	C	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0021	3246358
348	GC-1581	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/20/17	11/20/17	12/20/17	November	07/09/05	12/21/17	Fulfillment	National Origin	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	C0043	3246360
349	GC-1582	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	10/16/04	05/10/16	06/10/16	May	07/08/05	06/11/16	Non Company Error	Other	Business Lending	East	100000000000000	E	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	E0018	3246361
350	GC-1583	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	08/16/03	04/08/16	05/08/16	April	07/08/05		System	Age	Checking	West	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Manipulation of sales	W0027	3246363
351	GC-1584	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	07/20/16	08/20/16	09/20/16	August	07/08/05	09/21/16	Procedures	Handicap	Merchant Services	West	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	W0039	3246368
352	GC-1585	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	07/17/08	09/07/17	10/07/17	September	07/09/05	10/08/17	Fulfillment	National Origin	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	C0043	3246369
353	GC-1586	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	03/16/17	04/16/17	05/16/17	April	07/09/05		Non Company Error	Other	Business Lending	West	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Inappropriate Sales Tactics	E0005	3246370
354	GC-1587	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	06/21/16	07/21/16	08/21/16	July	07/08/05	08/22/16	System	Age	Merchant Services	West	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	E0012	3246371
355	GC-1588	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	02/19/17	03/19/17	04/19/17	March	07/09/05	04/20/17	Fulfillment	Handicap	Checking	East	100000000000000	A	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Inappropriate Sales Tactics	W0029	3246374
356	GC-1589	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	04/22/17	05/22/17	06/22/17	May	07/09/05		Non Company Error	National Origin	Checking	West	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Manipulation of sales	W0039	3246375
357	GC-1590	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/24/17	11/24/17	12/24/17	November	07/09/05	12/25/17	System	Other	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	C0045	3246376
358	GC-1591	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	05/24/17	06/24/17	07/24/17	June	07/09/05	07/25/17	Non Company Error	National Origin	Business Lending	Center	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	E0002	3246380
359	GC-1592	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	02/22/16	03/22/16	04/22/16	March	07/08/05		System	Other	Checking	Center	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	Unresolved	Pass	Misleading information	W0031	3246381
360	GC-1593	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	04/23/16	05/23/16	06/23/16	May	07/08/05	06/24/16	Procedures	Age	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	E0005	3246383
361	GC-1594	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	10/14/16	11/14/16	12/14/16	November	07/08/05		Customer Service	Handicap	Credit Card	Center	100000000000000	H	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Inappropriate Sales Tactics	C0042	3246387
362	GC-1595	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/14/16	11/14/16	12/14/16	November	07/08/05	12/15/16	Fulfillment	National Origin	Checking	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	C0045	3246388
363	GC-1596	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	09/25/16	10/25/16	11/25/16	October	07/08/05	11/26/16	Non Company Error	Other	Checking	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	E0010	3246389
364	GC-1597	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Pending	08/31/17	09/30/17	10/31/17	September	07/09/05		System	Age	Credit Card	Center	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Misleading information	W0027	3246391
365	GC-1598	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/29/16	11/29/16	12/29/16	November	07/08/05	12/30/16	Procedures	Handicap	Checking	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	W0028	3246392
366	GC-1599	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Open	06/19/16	07/19/16	08/19/16	July	07/08/05	08/20/16	Customer Service	National Origin	Business Lending	West	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	W0029	3246394
367	GC-1600	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Pending	03/17/17	04/17/17	05/17/17	April	07/09/05		Fulfillment	Other	Business Lending	East	100000000000000	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Manipulation of sales	W0028	3246395
368	GC-1601	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	02/22/16	03/22/16	04/22/16	March	07/08/05	04/23/16	Non Company Error	Age	Business Lending	West	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	E0003	3246397
369	GC-1602	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	05/30/17	06/30/17	07/31/17	June	07/09/05	08/01/17	System	Handicap	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	C0042	3246399
370	GC-1603	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Facebook	Pending	08/16/05	06/08/16	07/08/16	June	07/08/05		Procedures	National Origin	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Unauthorized Activity	E0011	3246400
371	GC-1604	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	05/15/17	06/15/17	07/15/17	June	07/09/05	07/16/17	Customer Service	Other	Business Lending	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	C0045	3246402
372	GC-1605	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	07/21/17	08/21/17	09/21/17	August	07/09/05	09/22/17	Fulfillment	Age	Merchant Services	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	E0012	3246405
373	GC-1606	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	10/16/02	03/10/16	04/10/16	March	07/08/05		Non Company Error	Handicap	Business Lending	Center	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	C0042	3246407
374	GC-1607	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	01/15/16	02/15/16	03/15/16	February	07/08/05	03/16/16	System	National Origin	Credit Card	Center	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	E0016	3246409
375	GC-1608	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	01/31/17	02/28/17	03/31/17	February	07/09/05	04/01/17	Procedures	Other	Credit Card	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	C0045	3246412
376	GC-1609	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	08/17/16	09/17/16	10/17/16	September	07/08/05		Customer Service	Age	Business Lending	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Inappropriate Sales Tactics	W0035	3246414
377	GC-1610	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	05/17/04	05/05/17	06/05/17	May	07/09/05	06/06/17	Fulfillment	Handicap	Merchant Services	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	W0037	3246415
378	GC-1611	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/17/03	04/11/17	05/11/17	April	07/09/05	05/12/17	Non Company Error	National Origin	Business Lending	East	100000000000000	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	E0001	3246416
379	GC-1612	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	05/29/16	06/29/16	07/29/16	June	07/08/05	07/30/16	System	Other	Business Lending	East	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	C0044	3246417
380	GC-1613	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	02/15/16	03/15/16	04/15/16	March	07/08/05		Procedures	Age	Checking	West	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Unauthorized Activity	W0031	3246420
381	GC-1614	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/17/05	06/10/17	07/10/17	June	07/09/05	07/11/17	Customer Service	Handicap	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Manipulation of sales	E0020	3246421
382	GC-1615	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/16/08	09/09/16	10/09/16	September	07/08/05	10/10/16	Fulfillment	National Origin	Checking	West	100000000000000	A	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	W0035	3246423
383	GC-1616	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	02/18/16	03/18/16	04/18/16	March	07/08/05	04/19/16	Non Company Error	Other	Checking	Center	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0017	3246426
384	GC-1617	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	04/27/17	05/27/17	06/27/17	May	07/09/05		System	Age	Checking	Center	100000000000000	D	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Unauthorized Activity	E0004	3246428
385	GC-1618	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	03/21/17	04/21/17	05/21/17	April	07/09/05	05/22/17	Procedures	Handicap	Credit Card	West	100000000000000	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	E0006	3246429
386	GC-1619	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	11/30/16	12/31/16	01/31/17	December	07/08/05	02/01/17	Fulfillment	National Origin	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Manipulation of sales	E0012	3246431
387	GC-1620	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	08/26/17	09/26/17	10/26/17	September	07/09/05		Non Company Error	Other	Credit Card	Center	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Inappropriate Sales Tactics	E0003	3246101
388	GC-1621	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/22/16	01/22/17	02/22/17	January	07/09/05	02/23/17	System	Age	Checking	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was misrepresented	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	E0009	3246102
389	GC-1622	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	03/20/17	04/20/17	05/20/17	April	07/09/05	05/21/17	Fulfillment	Handicap	Merchant Services	West	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Manipulation of sales	E0016	3246104
390	GC-1623	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	07/16/16	08/16/16	09/16/16	August	07/08/05		Non Company Error	National Origin	Credit Card	West	100000000000000	J	DISSATISFACTION	ATM RELATED	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Manipulation of sales	C0043	3246108
391	GC-1624	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	01/21/17	02/21/17	03/21/17	February	07/09/05	03/22/17	System	Other	Checking	East	100000000000000	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	E0015	3246109
392	GC-1625	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	05/16/06	07/05/16	08/05/16	July	07/08/05	08/06/16	Non Company Error	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	E0015	3246110
393	GC-1626	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	09/25/16	10/25/16	11/25/16	October	07/08/05		Customer Service	Age	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Manipulation of sales	E0018	3246111
394	GC-1627	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	06/25/16	07/25/16	08/25/16	July	07/08/05	08/26/16	Fulfillment	Handicap	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	C0042	3246113
395	GC-1628	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	08/29/17	09/29/17	10/29/17	September	07/09/05		Non Company Error	National Origin	Business Lending	East	100000000000000	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	Unresolved	Pass	Manipulation of sales	W0035	3246114
396	GC-1629	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	09/25/17	10/25/17	11/25/17	October	07/09/05	11/26/17	System	Other	Merchant Services	East	100000000000000	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	W0027	3246116
397	GC-1630	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	07/17/08	09/07/17	10/07/17	September	07/09/05		Procedures	Age	Checking	East	100000000000000	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Manipulation of sales	E0017	3246119
398	GC-1631	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	06/16/09	10/06/16	11/06/16	October	07/08/05	11/07/16	Customer Service	Handicap	Checking	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	E0006	3246123
399	GC-1632	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	09/16/07	08/09/16	09/09/16	August	07/08/05	09/10/16	Fulfillment	National Origin	Checking	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	W0031	3246124
400	GC-1633	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	02/23/16	03/23/16	04/23/16	March	07/08/05		Non Company Error	Other	Credit Card	Center	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Misleading information	E0009	3246128
401	GC-1634	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	03/17/08	09/03/17	10/03/17	September	07/09/05	10/04/17	System	Age	Checking	West	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	C0044	3246129
402	GC-1635	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	04/28/16	05/28/16	06/28/16	May	07/08/05	06/29/16	Procedures	Handicap	Business Lending	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	E0003	3246130
403	GC-1636	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	06/17/10	11/06/17	12/06/17	November	07/09/05		Customer Service	National Origin	Business Lending	Center	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Inappropriate Sales Tactics	C0042	3246133
404	GC-1637	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/28/16	10/28/16	11/28/16	October	07/08/05	11/29/16	Fulfillment	Other	Business Lending	East	100000000000000	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	E0016	3246134
405	GC-1638	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	08/24/16	09/24/16	10/24/16	September	07/08/05	10/25/16	Non Company Error	Age	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	E0002	3246137
406	GC-1639	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	07/24/16	08/24/16	09/24/16	August	07/08/05		System	Handicap	Credit Card	Center	100000000000000	G	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Inappropriate Sales Tactics	E0006	3246138
407	GC-1640	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	03/17/10	11/03/17	12/03/17	November	07/09/05	12/04/17	Procedures	National Origin	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Manipulation of sales	W0040	3246139
408	GC-1641	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	09/19/16	10/19/16	11/19/16	October	07/08/05	11/20/16	Customer Service	Other	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	E0019	3246142
409	GC-1642	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	04/17/01	02/04/17	03/04/17	February	07/09/05		Fulfillment	Age	Credit Card	Center	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Misleading information	E0002	3246143
410	GC-1643	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	02/18/16	03/18/16	04/18/16	March	07/08/05	04/19/16	Non Company Error	Handicap	Business Lending	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	C0041	3246145
411	GC-1644	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	08/30/16	09/30/16	10/31/16	September	07/08/05	11/01/16	System	National Origin	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Manipulation of sales	W0037	3246146
412	GC-1645	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	04/16/08	09/04/16	10/04/16	September	07/08/05		Procedures	Other	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Misleading information	E0005	3246147
413	GC-1646	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	09/20/17	10/20/17	11/20/17	October	07/09/05	11/21/17	Customer Service	Age	Business Lending	West	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	E0023	3246151
414	GC-1647	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	08/25/17	09/25/17	10/25/17	September	07/09/05	10/26/17	Fulfillment	Handicap	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	W0028	3246152
415	GC-1648	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	03/21/17	04/21/17	05/21/17	April	07/09/05	05/22/17	Non Company Error	National Origin	Credit Card	West	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	E0022	3246153
416	GC-1649	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	01/16/05	06/01/16	07/01/16	June	07/08/05		System	Other	Merchant Services	West	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	E0018	3246154
417	GC-1650	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	05/17/01	02/05/17	03/05/17	February	07/09/05	03/06/17	Procedures	Age	Business Lending	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	E0005	3246155
418	GC-1651	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	06/17/01	02/06/17	03/06/17	February	07/09/05	03/07/17	Customer Service	Handicap	Credit Card	Center	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	C0043	3246157
419	GC-1652	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	04/17/10	11/04/17	12/04/17	November	07/09/05	12/05/17	Fulfillment	National Origin	Credit Card	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	C0045	3246163
420	GC-1653	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	04/17/09	10/04/17	11/04/17	October	07/09/05		Non Company Error	Other	Checking	Center	100000000000000	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	W0030	3246170
421	GC-1654	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/17/02	03/12/17	04/12/17	March	07/09/05	04/13/17	System	Age	Checking	Center	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	E0007	3246171
422	GC-1655	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	03/17/09	10/03/17	11/03/17	October	07/09/05	11/04/17	Procedures	Handicap	Merchant Services	West	100000000000000	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	W0032	3246173
423	GC-1656	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	12/30/16	01/30/17	02/28/17	January	07/09/05		Fulfillment	National Origin	Checking	West	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Unauthorized Activity	C0041	3246175
424	GC-1657	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/16/03	04/03/16	05/03/16	April	07/08/05	05/04/16	Non Company Error	Other	Merchant Services	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	E0018	3246176
425	GC-1658	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	06/16/03	04/06/16	05/06/16	April	07/08/05	05/07/16	System	Age	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	E0021	3246177
426	GC-1659	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	05/16/10	11/05/16	12/05/16	November	07/08/05		Fulfillment	Handicap	Business Lending	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Misleading information	E0017	3246178
427	GC-1660	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	06/29/17	07/29/17	08/29/17	July	07/09/05	08/30/17	Non Company Error	National Origin	Business Lending	Center	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	E0006	3246179
428	GC-1661	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	09/16/03	04/09/16	05/09/16	April	07/08/05	05/10/16	System	Other	Merchant Services	East	100000000000000	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0011	3246180
429	GC-1662	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	08/29/17	09/29/17	10/29/17	September	07/09/05		Customer Service	Age	Merchant Services	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Unauthorized Activity	E0021	3246181
430	GC-1663	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	04/22/16	05/22/16	06/22/16	May	07/08/05	06/23/16	Fulfillment	Handicap	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	W0036	3246183
431	GC-1664	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	06/21/17	07/21/17	08/21/17	July	07/09/05		Non Company Error	National Origin	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Unauthorized Activity	C0042	3246184
432	GC-1665	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/19/16	10/19/16	11/19/16	October	07/08/05	11/20/16	System	Other	Checking	Center	100000000000000	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	E0019	3246185
433	GC-1666	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	05/22/16	06/22/16	07/22/16	June	07/08/05	07/23/16	Procedures	Age	Business Lending	Center	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	W0039	3246186
434	GC-1667	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	03/17/01	02/03/17	03/03/17	February	07/09/05		Customer Service	Handicap	Business Lending	West	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Misleading information	E0013	3246188
435	GC-1668	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	06/14/16	07/14/16	08/14/16	July	07/08/05	08/15/16	Fulfillment	National Origin	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Inappropriate Sales Tactics	E0008	3246189
436	GC-1669	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	11/16/11	12/11/16	01/11/17	December	07/08/05	01/12/17	Non Company Error	Other	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	E0023	3246191
437	GC-1670	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	02/16/06	07/02/16	08/02/16	July	07/08/05		System	Age	Credit Card	West	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Unauthorized Activity	E0001	3246194
438	GC-1671	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	07/23/16	08/23/16	09/23/16	August	07/08/05	09/24/16	Procedures	Handicap	Checking	Center	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	E0004	3246195
439	GC-1672	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	09/30/17	10/31/17	11/30/17	October	07/09/05	12/01/17	Customer Service	National Origin	Business Lending	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	W0039	3246198
440	GC-1673	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	04/30/17	05/31/17	06/30/17	May	07/09/05		Fulfillment	Other	Business Lending	East	100000000000000	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Misleading information	E0013	3246199
441	GC-1674	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/20/16	01/20/17	02/20/17	January	07/09/05	02/21/17	Non Company Error	Age	Credit Card	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	E0003	3246200
442	GC-1675	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	02/20/16	03/20/16	04/20/16	March	07/08/05	04/21/16	System	Handicap	Checking	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	E0017	3246201
443	GC-1676	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Merchant	Pending	11/16/03	04/11/16	05/11/16	April	07/08/05		Procedures	National Origin	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Unauthorized Activity	W0035	3246206
444	GC-1677	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	09/26/17	10/26/17	11/26/17	October	07/09/05	11/27/17	Customer Service	Other	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	E0007	3246207
445	GC-1678	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Open	08/17/08	09/08/17	10/08/17	September	07/09/05	10/09/17	Fulfillment	Age	Business Lending	West	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	C0044	3246208
446	GC-1679	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Pending	05/18/17	06/18/17	07/18/17	June	07/09/05		Non Company Error	Handicap	Business Lending	West	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Unauthorized Activity	C0042	3246210
447	GC-1680	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/17/16	05/17/16	06/17/16	May	07/08/05	06/18/16	System	National Origin	Merchant Services	Center	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	W0032	3246211
448	GC-1681	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	02/23/17	03/23/17	04/23/17	March	07/09/05	04/24/17	Procedures	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	C0043	3246213
449	GC-1682	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	06/22/16	07/22/16	08/22/16	July	07/08/05	08/23/16	Customer Service	Age	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	W0038	3246214
450	GC-1683	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	01/23/17	02/23/17	03/23/17	February	07/09/05		Fulfillment	Handicap	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Inappropriate Sales Tactics	E0007	3246215
451	GC-1684	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/16/09	10/08/16	11/08/16	October	07/08/05	11/09/16	Non Company Error	National Origin	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	E0016	3246219
452	GC-1685	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/17/07	08/10/17	09/10/17	August	07/09/05	09/11/17	System	Other	Merchant Services	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0006	3246221
453	GC-1686	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	08/22/17	09/22/17	10/22/17	September	07/09/05	10/23/17	Procedures	Age	Checking	West	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	W0035	3246222
454	GC-1687	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	03/19/16	04/19/16	05/19/16	April	07/08/05		Customer Service	Handicap	Business Lending	West	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Unauthorized Activity	W0026	3246227
455	GC-1688	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	06/17/10	11/06/17	12/06/17	November	07/09/05	12/07/17	Fulfillment	National Origin	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	C0041	3246228
456	GC-1689	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Open	02/17/02	03/02/17	04/02/17	March	07/09/05	04/03/17	Non Company Error	Other	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0015	3246231
457	GC-1690	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Pending	02/17/09	10/02/17	11/02/17	October	07/09/05		System	Age	Merchant Services	West	100000000000000	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	W0034	3246235
458	GC-1691	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	05/13/17	06/13/17	07/13/17	June	07/09/05	07/14/17	Procedures	Handicap	Credit Card	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	E0002	3246237
459	GC-1692	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	10/17/10	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	National Origin	Merchant Services	East	100000000000000	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	E0002	3246238
460	GC-1693	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	06/16/01	02/06/16	03/06/16	February	07/08/05		Non Company Error	Other	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Unauthorized Activity	W0028	3246240
461	GC-1694	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	03/17/03	04/03/17	05/03/17	April	07/09/05	05/04/17	System	Age	Checking	West	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	C0042	3246241
462	GC-1695	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	01/16/11	12/01/16	01/01/17	December	07/08/05	01/02/17	Fulfillment	Handicap	Credit Card	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	E0004	3246243
463	GC-1696	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	08/28/16	09/28/16	10/28/16	September	07/08/05		Non Company Error	National Origin	Merchant Services	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Unauthorized Activity	E0017	3246245
464	GC-1697	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	03/29/16	04/29/16	05/29/16	April	07/08/05	05/30/16	System	Other	Credit Card	Center	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	W0027	3246246
465	GC-1698	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	09/14/16	10/14/16	11/14/16	October	07/08/05		Non Company Error	Other	Merchant Services	East	100000000000000	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0001	3246249
466	GC-1699	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Open	03/18/17	04/18/17	05/18/17	April	07/09/05	05/19/17	Customer Service	Age	Merchant Services	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	W0036	3246251
467	GC-1700	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Pending	08/16/16	09/16/16	10/16/16	September	07/08/05		Fulfillment	Handicap	Merchant Services	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Inappropriate Sales Tactics	C0044	3246252
468	GC-1701	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	04/17/17	05/17/17	06/17/17	May	07/09/05	06/18/17	Non Company Error	National Origin	Credit Card	Center	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	E0023	3246255
469	GC-1702	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	07/16/12	01/07/17	02/07/17	January	07/09/05	02/08/17	System	Other	Business Lending	Center	100000000000000	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0043	3246256
470	GC-1703	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	01/17/10	11/01/17	12/01/17	November	07/09/05		Procedures	Age	Business Lending	West	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Misleading information	E0005	3246258
471	GC-1704	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/25/16	11/25/16	12/25/16	November	07/08/05	12/26/16	Customer Service	Handicap	Checking	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	E0009	3246259
472	GC-1705	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	09/16/08	09/09/16	10/09/16	September	07/08/05	10/10/16	Fulfillment	National Origin	Business Lending	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	E0010	3246261
473	GC-1706	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	11/17/10	11/11/17	12/11/17	November	07/09/05		Non Company Error	Other	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Unauthorized Activity	E0003	3246264
474	GC-1707	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/17/01	02/11/17	03/11/17	February	07/09/05	03/12/17	System	Age	Business Lending	West	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	W0026	3246265
475	GC-1708	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	06/13/16	07/13/16	08/13/16	July	07/08/05	08/14/16	Procedures	Handicap	Merchant Services	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	W0036	3246267
476	GC-1709	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	04/30/17	05/31/17	06/30/17	May	07/09/05		Customer Service	National Origin	Merchant Services	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Misleading information	C0045	3246268
477	GC-1710	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	05/16/12	01/05/17	02/05/17	January	07/09/05	02/06/17	Fulfillment	Other	Business Lending	East	100000000000000	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	W0033	3246272
478	GC-1711	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	06/17/01	02/06/17	03/06/17	February	07/09/05	03/07/17	Non Company Error	Age	Merchant Services	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	C0044	3246275
479	GC-1712	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	05/18/17	06/18/17	07/18/17	June	07/09/05		System	Handicap	Business Lending	Center	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	W0040	3246276
480	GC-1713	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	03/26/16	04/26/16	05/26/16	April	07/08/05	05/27/16	Procedures	National Origin	Business Lending	West	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	E0017	3246278
481	GC-1714	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Open	11/20/16	12/20/16	01/20/17	December	07/08/05	01/21/17	Customer Service	Other	Business Lending	West	100000000000000	H	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	W0026	3246279
482	GC-1715	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Pending	07/31/17	08/31/17	09/30/17	August	07/09/05		Fulfillment	Age	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	Unresolved	Pass	Manipulation of sales	C0041	3246280
483	GC-1716	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	02/17/10	11/02/17	12/02/17	November	07/09/05	12/03/17	Non Company Error	Handicap	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	E0023	3246281
484	GC-1717	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	03/17/07	08/03/17	09/03/17	August	07/09/05	09/04/17	System	National Origin	Credit Card	West	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	W0035	3246283
485	GC-1718	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	01/23/17	02/23/17	03/23/17	February	07/09/05	03/24/17	Procedures	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	C0044	3246286
486	GC-1719	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	04/18/17	05/18/17	06/18/17	May	07/09/05		Customer Service	Age	Checking	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Unauthorized Activity	W0028	3246287
487	GC-1720	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/17/10	11/10/17	12/10/17	November	07/09/05	12/11/17	Fulfillment	Handicap	Business Lending	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	C0045	3246288
488	GC-1721	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	03/17/05	06/03/17	07/03/17	June	07/09/05	07/04/17	Non Company Error	National Origin	Credit Card	West	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	C0041	3246289
489	GC-1722	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	05/23/16	06/23/16	07/23/16	June	07/08/05	07/24/16	System	Other	Credit Card	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0004	3246291
490	GC-1723	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	11/16/05	06/11/16	07/11/16	June	07/08/05		Procedures	Age	Credit Card	West	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Misleading information	W0028	3246293
491	GC-1724	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	03/13/16	04/13/16	05/13/16	April	07/08/05	05/14/16	Customer Service	Handicap	Business Lending	West	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	E0004	3246294
492	GC-1725	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Open	09/20/16	10/20/16	11/20/16	October	07/08/05	11/21/16	Fulfillment	National Origin	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	W0027	3246295
493	GC-1726	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Pending	11/16/05	06/11/16	07/11/16	June	07/08/05		Non Company Error	Other	Checking	Center	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Unresolved	Pass	Misleading information	E0025	3246296
494	GC-1727	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	08/17/17	09/17/17	10/17/17	September	07/09/05	10/18/17	System	Age	Credit Card	East	100000000000000	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0009	3246297
495	GC-1728	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	09/30/17	10/31/17	11/30/17	October	07/09/05	12/01/17	Procedures	Handicap	Credit Card	Center	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	E0006	3246298
496	GC-1729	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	02/28/16	03/28/16	04/28/16	March	07/08/05		Fulfillment	National Origin	Checking	West	100000000000000	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	Unresolved	Likely SP	Inappropriate Sales Tactics	E0017	3246299
497	GC-1730	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	04/16/12	01/04/17	02/04/17	January	07/09/05	02/05/17	Non Company Error	Other	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	W0039	3246300
498	GC-1731	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	06/23/16	07/23/16	08/23/16	July	07/08/05	08/24/16	System	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	C0043	3246301
499	GC-1732	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	08/19/16	09/19/16	10/19/16	September	07/08/05		Fulfillment	Handicap	Credit Card	West	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Misleading information	W0032	3246302
500	GC-1733	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	04/17/03	04/04/17	05/04/17	April	07/09/05	05/05/17	Non Company Error	National Origin	Credit Card	Center	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	C0041	3246303
501	GC-1734	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	06/17/07	08/06/17	09/06/17	August	07/09/05		System	Other	Merchant Services	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Misleading information	W0034	3246306
502	GC-1735	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	05/22/17	06/22/17	07/22/17	June	07/09/05	07/23/17	Non Company Error	National Origin	Checking	East	100000000000000	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	W0026	3246307
503	GC-1736	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	06/17/05	06/06/17	07/06/17	June	07/09/05	07/07/17	System	Other	Credit Card	West	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	W0037	3246309
504	GC-1737	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	10/13/16	11/13/16	12/13/16	November	07/08/05		Procedures	Age	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Misleading information	E0007	3246311
505	GC-1738	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	09/17/06	07/09/17	08/09/17	July	07/09/05	08/10/17	Customer Service	Handicap	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	W0036	3246312
506	GC-1739	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	07/16/10	11/07/16	12/07/16	November	07/08/05	12/08/16	Fulfillment	National Origin	Merchant Services	West	100000000000000	F	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0045	3246313
507	GC-1740	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	08/30/16	09/30/16	10/31/16	September	07/08/05		Non Company Error	Other	Checking	Center	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Unauthorized Activity	E0023	3246314
508	GC-1741	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	02/18/17	03/18/17	04/18/17	March	07/09/05	04/19/17	System	Age	Credit Card	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	C0042	3246315
509	GC-1742	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Cardmember Basic	Open	05/31/16	06/30/16	07/31/16	June	07/08/05	08/01/16	Procedures	Handicap	Checking	West	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	E0011	3246316
510	GC-1743	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	03/19/16	04/19/16	05/19/16	April	07/08/05		Customer Service	National Origin	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Inappropriate Sales Tactics	E0010	3246317
511	GC-1744	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/16/11	12/03/16	01/03/17	December	07/08/05	01/04/17	Fulfillment	Other	Credit Card	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	E0011	3246318
512	GC-1745	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	05/16/06	07/05/16	08/05/16	July	07/08/05	08/06/16	Non Company Error	Age	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	E0002	3246319
513	GC-1746	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	02/16/06	07/02/16	08/02/16	July	07/08/05		System	Handicap	Credit Card	West	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Misleading information	C0042	3246320
514	GC-1747	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/16/04	04/11/16	05/11/16	April	07/08/05	05/12/16	Procedures	National Origin	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	E0024	3246322
515	GC-1748	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	10/17/08	08/11/17	09/11/17	August	07/09/05	09/12/17	Customer Service	Other	Credit Card	West	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	W0029	3246324
516	GC-1749	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Merchant	Pending	10/27/17	10/28/17	11/28/17	October	07/09/05		Fulfillment	Age	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Misleading information	W0026	3246325
517	GC-1750	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/21/16	08/22/16	09/22/16	August	07/08/05	09/23/16	Non Company Error	Handicap	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	W0029	3246328
518	GC-1751	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	05/14/16	05/15/16	06/15/16	May	07/08/05	06/16/16	System	National Origin	Credit Card	Center	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	C0041	3246329
519	GC-1752	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	12/15/16	12/16/16	01/16/17	December	07/08/05		Procedures	Other	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Unauthorized Activity	E0002	3246331
520	GC-1753	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/28/17	09/29/17	10/29/17	September	07/09/05	10/30/17	Customer Service	Age	Checking	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	E0024	3246334
521	GC-1754	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	01/13/17	01/14/17	02/14/17	January	07/09/05	02/15/17	Fulfillment	Handicap	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	C0043	3246336
522	GC-1755	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	01/16/04	04/02/16	05/02/16	April	07/08/05	05/03/16	Non Company Error	National Origin	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	E0022	3246338
523	GC-1756	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	02/16/06	06/03/16	07/03/16	June	07/08/05		System	Other	Business Lending	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Misleading information	W0039	3246339
524	GC-1757	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	02/27/17	02/28/17	03/31/17	February	07/09/05	04/01/17	Procedures	Age	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	E0022	3246343
525	GC-1758	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	03/16/10	10/04/16	11/04/16	October	07/08/05	11/05/16	Customer Service	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	C0043	3246344
526	GC-1759	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	05/26/17	05/27/17	06/27/17	May	07/09/05	06/28/17	Fulfillment	National Origin	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	E0007	3246345
527	GC-1760	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	04/16/10	10/05/16	11/05/16	October	07/08/05		Non Company Error	Other	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Inappropriate Sales Tactics	W0026	3246347
528	GC-1761	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	01/18/16	01/19/16	02/19/16	January	07/08/05	02/20/16	System	Age	Merchant Services	West	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	C0045	3246348
529	GC-1762	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	05/22/17	05/23/17	06/23/17	May	07/09/05	06/24/17	Procedures	Handicap	Credit Card	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0017	3246351
530	GC-1763	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	09/17/07	07/10/17	08/10/17	July	07/09/05		Fulfillment	National Origin	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	C0043	3246357
531	GC-1764	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/16/09	09/09/16	10/09/16	September	07/08/05	10/10/16	Non Company Error	Other	Credit Card	West	100000000000000	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	E0021	3246358
532	GC-1765	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	06/19/17	06/20/17	07/20/17	June	07/09/05	07/21/17	System	Age	Credit Card	Center	100000000000000	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	C0043	3246360
533	GC-1766	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	04/23/17	04/24/17	05/24/17	April	07/09/05		Fulfillment	Handicap	Merchant Services	West	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Unauthorized Activity	E0018	3246361
534	GC-1767	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	02/13/16	02/14/16	03/14/16	February	07/08/05	03/15/16	Non Company Error	National Origin	Checking	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	W0027	3246363
535	GC-1768	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	07/26/16	07/27/16	08/27/16	July	07/08/05	08/28/16	System	Other	Merchant Services	Center	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	W0039	3246368
536	GC-1769	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	11/17/03	03/12/17	04/12/17	March	07/09/05		Non Company Error	Other	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Misleading information	C0043	3246369
537	GC-1770	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	02/16/10	10/03/16	11/03/16	October	07/08/05	11/04/16	Customer Service	Age	Credit Card	West	100000000000000	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	E0005	3246370
538	GC-1771	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	04/29/17	04/30/17	05/31/17	April	07/09/05		Fulfillment	Handicap	Credit Card	Center	100000000000000	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Inappropriate Sales Tactics	E0012	3246371
539	GC-1772	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	10/22/17	10/23/17	11/23/17	October	07/09/05	11/24/17	Non Company Error	National Origin	Checking	West	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	W0029	3246374
540	GC-1773	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	05/16/17	05/17/17	06/17/17	May	07/09/05		System	Other	Business Lending	West	100000000000000	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Inappropriate Sales Tactics	W0039	3246375
541	GC-1774	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	01/17/10	10/02/17	11/02/17	October	07/09/05	11/03/17	Procedures	Age	Business Lending	West	100000000000000	E	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	C0045	3246376
542	GC-1775	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	10/19/17	10/20/17	11/20/17	October	07/09/05	11/21/17	Customer Service	Handicap	Credit Card	East	100000000000000	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	E0002	3246380
543	GC-1776	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	05/16/09	09/06/16	10/06/16	September	07/08/05		Fulfillment	National Origin	Merchant Services	East	100000000000000	G	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Inappropriate Sales Tactics	W0031	3246381
544	GC-1777	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	03/28/17	03/29/17	04/29/17	March	07/09/05	04/30/17	Non Company Error	Other	Business Lending	East	100000000000000	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Misleading information	E0005	3246383
545	GC-1778	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	05/13/16	05/14/16	06/14/16	May	07/08/05	06/15/16	System	Age	Checking	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	C0042	3246387
546	GC-1779	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	11/15/16	11/16/16	12/16/16	November	07/08/05		Procedures	Handicap	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Unauthorized Activity	C0045	3246388
547	GC-1780	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	02/17/07	07/03/17	08/03/17	July	07/09/05	08/04/17	Customer Service	National Origin	Credit Card	West	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	E0010	3246389
548	GC-1781	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	03/16/08	08/04/16	09/04/16	August	07/08/05	09/05/16	Fulfillment	Other	Credit Card	West	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	W0027	3246391
549	GC-1782	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	11/16/08	08/12/16	09/12/16	August	07/08/05		Non Company Error	Age	Business Lending	West	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Misleading information	W0028	3246392
550	GC-1783	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/17/07	07/09/17	08/09/17	July	07/09/05	08/10/17	System	Handicap	Business Lending	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	W0029	3246394
551	GC-1784	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Open	07/13/17	07/14/17	08/14/17	July	07/09/05	08/15/17	Procedures	National Origin	Checking	West	100000000000000	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	W0028	3246395
552	GC-1785	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Pending	05/21/16	05/22/16	06/22/16	May	07/08/05		Customer Service	Other	Checking	Center	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	E0003	3246397
553	GC-1786	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	06/26/17	06/27/17	06/28/17	June	07/09/05	06/29/17	Fulfillment	Age	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	C0042	3246399
554	GC-1787	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	08/27/17	08/28/17	08/29/17	August	07/09/05	08/30/17	Non Company Error	Handicap	Credit Card	West	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Misleading information	E0011	3246400
555	GC-1788	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	08/20/17	08/21/17	08/22/17	August	07/09/05		System	National Origin	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	Unresolved	Pass	Inappropriate Sales Tactics	C0045	3246402
556	GC-1789	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	02/25/17	02/26/17	02/27/17	February	07/09/05	02/28/17	Procedures	Other	Credit Card	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	E0012	3246405
557	GC-1790	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	06/30/17	07/01/17	07/03/17	July	07/09/05	07/04/17	Customer Service	Age	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	C0042	3246407
558	GC-1791	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	10/16/12	12/11/16	12/12/16	December	07/08/05	12/13/16	Fulfillment	Handicap	Checking	West	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0016	3246409
559	GC-1792	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	01/17/07	07/02/17	07/03/17	July	07/09/05		Non Company Error	National Origin	Credit Card	West	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Unauthorized Activity	C0045	3246412
560	GC-1793	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	05/24/16	05/25/16	05/26/16	May	07/08/05	05/27/16	System	Other	Merchant Services	Center	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	W0035	3246414
561	GC-1794	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/16/10	10/05/16	10/06/16	October	07/08/05	10/07/16	Procedures	Age	Credit Card	Center	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	I was cheated by company	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	W0037	3246415
562	GC-1795	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	03/17/08	08/04/17	08/07/17	August	07/09/05	08/08/17	Customer Service	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0001	3246416
563	GC-1796	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	09/29/17	09/30/17	10/02/17	September	07/09/05		Fulfillment	National Origin	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	C0044	3246417
564	GC-1797	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	05/17/03	03/06/17	03/07/17	March	07/09/05	03/08/17	Non Company Error	Other	Credit Card	Center	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	W0031	3246420
565	GC-1798	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	05/21/17	05/22/17	05/23/17	May	07/09/05	05/24/17	System	Age	Checking	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	E0020	3246421
566	GC-1799	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	03/13/17	03/14/17	03/15/17	March	07/09/05		Procedures	Handicap	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Unresolved	Pass	Manipulation of sales	W0035	3246423
567	GC-1800	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	09/17/10	10/10/17	10/11/17	October	07/09/05	10/12/17	Fulfillment	National Origin	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0017	3246426
568	GC-1801	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	03/26/16	03/27/16	03/28/16	March	07/08/05	03/29/16	Non Company Error	Other	Credit Card	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	E0004	3246428
569	GC-1802	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	06/23/16	06/24/16	06/27/16	June	07/08/05		System	Age	Merchant Services	Center	100000000000000	E	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	Unresolved	Likely SP	Unauthorized Activity	E0006	3246429
570	GC-1803	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/16/08	08/04/16	08/05/16	August	07/08/05	08/06/16	Customer Service	Handicap	Checking	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	E0012	3246431
571	GC-1804	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	04/14/17	04/15/17	04/17/17	April	07/09/05	04/18/17	Fulfillment	National Origin	Merchant Services	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	W0038	3246432
572	GC-1805	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	12/17/06	06/13/17	06/14/17	June	07/09/05		Non Company Error	Other	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Inappropriate Sales Tactics	E0013	3246434
573	GC-1806	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	11/17/02	02/12/17	02/13/17	February	07/09/05	02/14/17	System	Age	Credit Card	West	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	W0035	3246435
574	GC-1807	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	07/30/17	07/31/17	08/01/17	July	07/09/05		Procedures	Handicap	Credit Card	West	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Misleading information	W0039	3246439
575	GC-1808	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	05/15/16	05/16/16	05/17/16	May	07/08/05	05/18/16	Customer Service	National Origin	Credit Card	West	100000000000000	A	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	C0042	3246442
576	GC-1809	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	10/20/16	10/21/16	10/24/16	October	07/08/05	10/25/16	Fulfillment	Other	Merchant Services	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	E0014	3246443
577	GC-1810	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	05/17/05	05/06/17	05/08/17	May	07/09/05		Non Company Error	Age	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Misleading information	W0031	3246444
578	GC-1811	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/17/04	04/11/17	04/12/17	April	07/09/05	04/13/17	System	Handicap	Merchant Services	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	E0011	3246445
579	GC-1812	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Open	08/31/17	09/01/17	09/04/17	September	07/09/05	09/05/17	Procedures	National Origin	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	Company lied	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0041	3246447
580	GC-1813	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Pending	06/16/04	04/07/16	04/08/16	April	07/08/05		Customer Service	Other	Merchant Services	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Unauthorized Activity	E0007	3246449
581	GC-1814	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	02/16/01	01/03/16	01/04/16	January	07/08/05	01/05/16	Fulfillment	Age	Credit Card	East	100000000000000	H	PRIVACY	TERMS	Statement charged my illegally	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	E0013	3246450
582	GC-1815	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	06/17/16	06/18/16	06/20/16	June	07/08/05	06/21/16	Non Company Error	Handicap	Business Lending	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	E0015	3246452
583	GC-1816	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	04/28/16	04/29/16	05/02/16	April	07/08/05		System	National Origin	Merchant Services	East	100000000000000	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Inappropriate Sales Tactics	C0041	3246453
584	GC-1817	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	01/25/17	01/26/17	01/27/17	January	07/09/05	01/28/17	Procedures	Other	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	E0011	3246454
585	GC-1818	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	09/18/17	09/19/17	09/20/17	September	07/09/05	09/21/17	Customer Service	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Inappropriate Sales Tactics	W0033	3246457
586	GC-1819	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	02/16/07	07/03/16	07/04/16	July	07/08/05		Fulfillment	Handicap	Credit Card	West	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Manipulation of sales	W0035	3246459
587	GC-1820	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	04/16/06	06/05/16	06/06/16	June	07/08/05	06/07/16	Non Company Error	National Origin	Merchant Services	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	E0022	3246461
588	GC-1821	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	12/31/16	01/01/17	01/02/17	January	07/09/05	01/03/17	System	Other	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	W0033	3246463
589	GC-1822	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Additional	Pending	06/30/17	07/01/17	07/03/17	July	07/09/05		Procedures	Age	Business Lending	East	100000000000000	A	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	E0003	3246101
590	GC-1823	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	09/17/10	10/10/17	10/11/17	October	07/09/05	10/12/17	Customer Service	Handicap	Credit Card	Center	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0009	3246102
591	GC-1824	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/28/17	04/29/17	05/01/17	April	07/09/05	05/02/17	Fulfillment	National Origin	Credit Card	Center	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	E0016	3246104
592	GC-1825	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	07/16/09	09/08/16	09/09/16	September	07/08/05	09/10/16	Non Company Error	Other	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	C0043	3246108
593	GC-1826	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	06/18/16	06/19/16	06/20/16	June	07/08/05		System	Age	Business Lending	Center	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Unresolved	Likely SP	Inappropriate Sales Tactics	E0015	3246109
594	GC-1827	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	02/16/05	05/03/16	05/04/16	May	07/08/05	05/05/16	Procedures	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0015	3246110
595	GC-1828	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	06/19/17	06/20/17	06/21/17	June	07/09/05	06/22/17	Fulfillment	National Origin	Checking	West	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	E0018	3246111
596	GC-1829	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	02/23/17	02/24/17	02/27/17	February	07/09/05	02/28/17	Non Company Error	Other	Merchant Services	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	C0042	3246113
597	GC-1830	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	12/17/06	06/13/17	06/14/17	June	07/09/05		System	Age	Credit Card	West	100000000000000	J	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	Unresolved	Likely SP	Inappropriate Sales Tactics	W0035	3246114
598	GC-1831	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	01/29/17	01/30/17	01/31/17	January	07/09/05	02/01/17	Fulfillment	Handicap	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	W0027	3246116
599	GC-1832	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	07/14/17	07/15/17	07/17/17	July	07/09/05	07/18/17	Non Company Error	National Origin	Checking	Center	100000000000000	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	E0017	3246119
600	GC-1833	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	05/28/17	05/29/17	05/30/17	May	07/09/05		System	Other	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Inappropriate Sales Tactics	E0006	3246123
601	GC-1834	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	08/21/17	08/22/17	08/23/17	August	07/09/05	08/24/17	Non Company Error	Other	Credit Card	East	100000000000000	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	W0031	3246124
602	GC-1835	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	09/22/17	09/23/17	09/25/17	September	07/09/05	09/26/17	Customer Service	Age	Checking	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	E0009	3246128
603	GC-1836	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	08/16/03	03/09/16	03/10/16	March	07/08/05		Fulfillment	Handicap	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	C0044	3246129
604	GC-1837	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	07/17/17	07/18/17	07/19/17	July	07/09/05	07/20/17	Non Company Error	National Origin	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	E0003	3246130
605	GC-1838	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	11/16/03	03/12/16	03/14/16	March	07/08/05	03/15/16	System	Other	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	C0042	3246133
606	GC-1839	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	12/16/09	09/13/16	09/14/16	September	07/08/05		Procedures	Age	Credit Card	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Misleading information	E0016	3246134
607	GC-1840	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	08/16/17	08/17/17	08/18/17	August	07/09/05	08/19/17	Customer Service	Handicap	Business Lending	East	100000000000000	A	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0002	3246137
608	GC-1841	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	08/17/05	05/09/17	05/10/17	May	07/09/05		Fulfillment	National Origin	Business Lending	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Inappropriate Sales Tactics	E0006	3246138
609	GC-1842	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	02/17/16	02/18/16	02/19/16	February	07/08/05	02/20/16	Non Company Error	Other	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	W0040	3246139
610	GC-1843	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	07/15/17	07/16/17	07/17/17	July	07/09/05		System	Age	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Manipulation of sales	E0019	3246142
611	GC-1844	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/17/10	10/12/17	10/13/17	October	07/09/05	10/14/17	Procedures	Handicap	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	E0002	3246143
612	GC-1845	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	05/16/03	03/06/16	03/07/16	March	07/08/05	03/08/16	Customer Service	National Origin	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	C0041	3246145
613	GC-1846	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	04/14/17	04/15/17	04/17/17	April	07/09/05		Fulfillment	Other	Merchant Services	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Unauthorized Activity	W0037	3246146
614	GC-1847	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	01/22/17	01/23/17	01/24/17	January	07/09/05	01/25/17	Non Company Error	Age	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	E0005	3246147
615	GC-1848	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	07/31/17	08/01/17	08/02/17	August	07/09/05	08/03/17	System	Handicap	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	E0023	3246151
616	GC-1849	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	04/21/16	04/22/16	04/25/16	April	07/08/05		Procedures	National Origin	Merchant Services	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Unauthorized Activity	W0028	3246152
617	GC-1850	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	02/17/02	02/03/17	02/06/17	February	07/09/05	02/07/17	Customer Service	Other	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	E0022	3246153
618	GC-1851	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	07/21/17	07/22/17	07/24/17	July	07/09/05	07/25/17	Fulfillment	Age	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	E0018	3246154
619	GC-1852	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	05/16/10	10/06/16	10/07/16	October	07/08/05		Non Company Error	Handicap	Credit Card	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Unauthorized Activity	E0005	3246155
620	GC-1853	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/22/16	11/23/16	11/24/16	November	07/08/05	11/25/16	System	National Origin	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	C0043	3246157
621	GC-1854	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	08/17/09	09/09/17	09/11/17	September	07/09/05	09/12/17	Procedures	Other	Checking	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	C0045	3246163
622	GC-1855	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	10/15/17	10/16/17	10/17/17	October	07/09/05		Customer Service	Age	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Misleading information	W0030	3246170
623	GC-1856	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	09/23/16	09/24/16	09/26/16	September	07/08/05	09/27/16	Fulfillment	Handicap	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Misleading information	E0007	3246171
624	GC-1857	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	03/21/17	03/22/17	03/23/17	March	07/09/05	03/24/17	Non Company Error	National Origin	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	W0032	3246173
625	GC-1858	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	07/26/17	07/27/17	07/28/17	July	07/09/05		System	Other	Credit Card	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Manipulation of sales	C0041	3246175
626	GC-1859	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Applicant	Resolved-Completed	06/16/03	03/07/16	03/08/16	March	07/08/05	03/09/16	Procedures	Age	Checking	East	100000000000000	A	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	E0018	3246176
627	GC-1860	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/27/16	04/28/16	04/29/16	April	07/08/05	04/30/16	Customer Service	Handicap	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0021	3246177
628	GC-1861	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	06/20/17	06/21/17	06/22/17	June	07/09/05	06/23/17	Fulfillment	National Origin	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	E0017	3246178
629	GC-1862	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	04/16/08	08/05/16	08/08/16	August	07/08/05		Non Company Error	Other	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	E0006	3246179
630	GC-1863	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	02/13/16	02/14/16	02/15/16	February	07/08/05	02/16/16	System	Age	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	E0011	3246180
631	GC-1864	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	06/26/16	06/27/16	06/28/16	June	07/08/05	06/29/16	Procedures	Handicap	Credit Card	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0021	3246181
632	GC-1865	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	01/17/09	09/02/17	09/04/17	September	07/09/05	09/05/17	Fulfillment	National Origin	Credit Card	East	100000000000000	H	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	W0036	3246183
633	GC-1866	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	10/25/17	10/26/17	10/27/17	October	07/09/05		Non Company Error	Other	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Misleading information	C0042	3246184
634	GC-1867	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/28/16	08/29/16	08/30/16	August	07/08/05	08/31/16	System	Age	Checking	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	E0019	3246185
635	GC-1868	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	04/16/07	07/05/16	07/06/16	July	07/08/05	07/07/16	Fulfillment	Handicap	Merchant Services	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Inappropriate Sales Tactics	W0039	3246186
636	GC-1869	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	03/25/16	03/26/16	03/28/16	March	07/08/05		Non Company Error	National Origin	Checking	East	100000000000000	C	CONFUSION	CUSTOMER	I was misrepresented	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	E0013	3246188
637	GC-1870	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	05/25/16	05/26/16	05/27/16	May	07/08/05	05/28/16	System	Other	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	E0008	3246189
638	GC-1871	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	08/17/09	09/09/17	09/11/17	September	07/09/05	09/12/17	Non Company Error	National Origin	Credit Card	East	100000000000000	E	PRIVACY	TERMS	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	E0023	3246191
639	GC-1872	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	02/13/17	02/14/17	02/15/17	February	07/09/05		System	Other	Checking	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Misleading information	E0001	3246194
640	GC-1873	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	05/16/16	05/17/16	05/18/16	May	07/08/05	05/19/16	Procedures	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	E0004	3246195
641	GC-1874	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	06/22/17	06/23/17	06/26/17	June	07/09/05	06/27/17	Customer Service	Handicap	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	W0039	3246198
642	GC-1875	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	09/17/09	09/10/17	09/11/17	September	07/09/05		Fulfillment	National Origin	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Statement charged my illegally	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Unauthorized Activity	E0013	3246199
643	GC-1876	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/17/09	09/13/17	09/14/17	September	07/09/05	09/15/17	Non Company Error	Other	Business Lending	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	E0003	3246200
644	GC-1877	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	04/29/16	04/30/16	05/02/16	April	07/08/05		System	Age	Credit Card	East	100000000000000	A	PRIVACY	BILLING ODDER	I was cheated by company	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	E0017	3246201
645	GC-1878	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	01/27/16	01/28/16	01/29/16	January	07/08/05	01/30/16	Procedures	Handicap	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	W0035	3246206
646	GC-1879	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	09/19/17	09/20/17	09/21/17	September	07/09/05	09/22/17	Customer Service	National Origin	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	E0007	3246207
647	GC-1880	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	12/16/02	02/13/16	02/15/16	February	07/08/05		Fulfillment	Other	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Misleading information	C0044	3246208
648	GC-1881	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	02/26/17	02/27/17	02/28/17	February	07/09/05	03/01/17	Non Company Error	Age	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	C0042	3246210
649	GC-1882	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	09/18/16	09/19/16	09/20/16	September	07/08/05	09/21/16	System	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	W0032	3246211
650	GC-1883	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	04/27/16	04/28/16	04/29/16	April	07/08/05		Procedures	National Origin	Credit Card	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Unauthorized Activity	C0043	3246213
651	GC-1884	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/29/16	10/30/16	10/31/16	October	07/08/05	11/01/16	Customer Service	Other	Checking	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	W0038	3246214
652	GC-1885	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	06/17/10	10/07/17	10/09/17	October	07/09/05	10/10/17	Fulfillment	Age	Checking	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	E0007	3246215
653	GC-1886	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	03/16/12	12/04/16	12/05/16	December	07/08/05		Non Company Error	Handicap	Merchant Services	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	Company lied	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Manipulation of sales	E0016	3246219
654	GC-1887	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	04/26/16	04/27/16	04/28/16	April	07/08/05	04/29/16	System	National Origin	Credit Card	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	E0006	3246221
655	GC-1888	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	08/15/16	08/16/16	08/17/16	August	07/08/05	08/18/16	Procedures	Other	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	W0035	3246222
656	GC-1889	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	09/17/06	06/10/17	06/12/17	June	07/09/05		Customer Service	Age	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Unresolved	Review Completed	Unauthorized Activity	W0026	3246227
657	GC-1890	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/16/03	03/13/16	03/14/16	March	07/08/05	03/15/16	Fulfillment	Handicap	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	C0041	3246228
658	GC-1891	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	12/17/10	10/13/17	10/16/17	October	07/09/05	10/17/17	Non Company Error	National Origin	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	E0015	3246231
659	GC-1892	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	07/16/03	03/08/16	03/09/16	March	07/08/05		System	Other	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	Unresolved	Likely SP	Unauthorized Activity	W0034	3246235
660	GC-1893	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	01/28/17	01/29/17	01/30/17	January	07/09/05	01/31/17	Procedures	Age	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	E0002	3246237
661	GC-1894	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	09/18/17	09/19/17	09/20/17	September	07/09/05	09/21/17	Customer Service	Handicap	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	E0002	3246238
662	GC-1895	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	07/14/16	07/15/16	07/18/16	July	07/08/05		Fulfillment	National Origin	Merchant Services	East	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	W0028	3246240
663	GC-1896	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/24/16	11/25/16	11/28/16	November	07/08/05	11/29/16	Non Company Error	Other	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was misrepresented	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	C0042	3246241
664	GC-1897	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/30/16	03/31/16	04/01/16	March	07/08/05	04/02/16	System	Age	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	E0004	3246243
665	GC-1898	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	06/16/16	06/17/16	06/20/16	June	07/08/05	06/21/16	Procedures	Handicap	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	Sales person sold me card deceitfully	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	E0017	3246245
666	GC-1899	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	07/24/16	07/25/16	07/26/16	July	07/08/05		Fulfillment	National Origin	Credit Card	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Unresolved	Likely SP	Unauthorized Activity	W0027	3246246
667	GC-1900	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	01/24/16	01/25/16	01/26/16	January	07/08/05	01/27/16	Non Company Error	Other	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0001	3246249
668	GC-1901	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/21/17	07/22/17	07/24/17	July	07/09/05	07/25/17	System	Age	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	W0036	3246251
669	GC-1902	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	05/26/16	05/27/16	05/30/16	May	07/08/05	05/31/16	Fulfillment	Handicap	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	C0044	3246252
670	GC-1903	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	08/14/16	08/15/16	08/16/16	August	07/08/05		Non Company Error	National Origin	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	Unresolved	Likely SP	Manipulation of sales	E0023	3246255
671	GC-1904	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	02/25/17	02/26/17	02/27/17	February	07/09/05	02/28/17	System	Other	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	C0043	3246256
672	GC-1905	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	10/17/04	04/11/17	04/12/17	April	07/09/05	04/13/17	Non Company Error	Other	Business Lending	East	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	E0005	3246258
673	GC-1906	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	10/13/16	10/14/16	10/17/16	October	07/08/05		Customer Service	Age	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	I was misrepresented	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	Unresolved	Review Needed	Misleading information	E0009	3246259
674	GC-1907	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/16/03	03/13/16	03/14/16	March	07/08/05	03/15/16	Fulfillment	Handicap	Checking	East	100000000000000	E	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	E0010	3246261
675	GC-1908	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	09/17/10	10/10/17	10/11/17	October	07/09/05	10/12/17	Non Company Error	National Origin	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Sales person sold me card deceitfully	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	E0003	3246264
676	GC-1909	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	07/19/16	07/20/16	07/21/16	July	07/08/05		System	Other	Checking	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	W0026	3246265
677	GC-1910	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	04/17/04	04/05/17	04/06/17	April	07/09/05	04/07/17	Procedures	Age	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	W0036	3246267
678	GC-1911	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Open	10/31/17	11/01/17	11/02/17	November	07/09/05	11/03/17	Customer Service	Handicap	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	C0045	3246268
679	GC-1912	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Pending	03/16/16	03/17/16	03/18/16	March	07/08/05		Fulfillment	National Origin	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Inappropriate Sales Tactics	W0033	3246272
680	GC-1913	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/16/17	10/17/17	10/18/17	October	07/09/05	10/19/17	Non Company Error	Other	Checking	East	100000000000000	A	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	C0044	3246275
681	GC-1914	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	07/18/17	07/19/17	07/20/17	July	07/09/05		System	Age	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	Unresolved	Pass	Inappropriate Sales Tactics	W0040	3246276
682	GC-1915	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	03/16/10	10/04/16	10/05/16	October	07/08/05	10/06/16	Procedures	Handicap	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Misleading information	E0017	3246278
683	GC-1916	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	10/17/02	02/11/17	02/13/17	February	07/09/05		Customer Service	National Origin	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Misleading information	W0026	3246279
684	GC-1917	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	05/15/17	05/16/17	05/17/17	May	07/09/05	05/18/17	Fulfillment	Other	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0041	3246280
685	GC-1918	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	01/16/04	04/02/16	04/04/16	April	07/08/05	04/05/16	Non Company Error	Age	Business Lending	East	100000000000000	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Manipulation of sales	E0023	3246281
686	GC-1919	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	11/16/06	06/12/16	06/13/16	June	07/08/05		System	Handicap	Credit Card	East	100000000000000	H	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Manipulation of sales	W0035	3246283
687	GC-1920	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	01/13/17	01/14/17	01/16/17	January	07/09/05	01/17/17	Procedures	National Origin	Business Lending	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	C0044	3246286
688	GC-1921	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	03/14/16	03/15/16	03/16/16	March	07/08/05	03/17/16	Customer Service	Other	Checking	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	W0028	3246287
689	GC-1922	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	11/17/10	10/12/17	10/13/17	October	07/09/05		Fulfillment	Age	Checking	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Manipulation of sales	C0045	3246288
690	GC-1923	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/16/01	01/13/16	01/14/16	January	07/08/05	01/15/16	Non Company Error	Handicap	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Misleading information	C0041	3246289
691	GC-1924	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	11/16/11	11/12/16	11/14/16	November	07/08/05	11/15/16	System	National Origin	Business Lending	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	E0004	3246291
692	GC-1925	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	01/24/16	01/25/16	01/26/16	January	07/08/05		Procedures	Other	Merchant Services	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Inappropriate Sales Tactics	W0028	3246293
693	GC-1926	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/17/08	08/04/17	08/07/17	August	07/09/05	08/08/17	Customer Service	Age	Credit Card	East	100000000000000	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	E0004	3246294
694	GC-1927	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	05/20/16	05/21/16	05/23/16	May	07/08/05	05/24/16	Fulfillment	Handicap	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	W0027	3246295
695	GC-1928	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	02/16/17	02/17/17	02/20/17	February	07/09/05		Non Company Error	National Origin	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Unauthorized Activity	E0025	3246296
696	GC-1929	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	03/17/08	08/04/17	08/07/17	August	07/09/05	08/08/17	System	Other	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	E0009	3246297
697	GC-1930	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	12/16/04	04/13/16	04/14/16	April	07/08/05	04/15/16	Procedures	Age	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	E0006	3246298
698	GC-1931	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	02/25/16	02/26/16	02/29/16	February	07/08/05		Customer Service	Handicap	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Misleading information	E0017	3246299
699	GC-1932	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	02/16/10	10/03/16	10/04/16	October	07/08/05	10/05/16	Fulfillment	National Origin	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	W0039	3246300
700	GC-1933	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	06/26/17	06/27/17	06/28/17	June	07/09/05	06/29/17	Non Company Error	Other	Business Lending	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	C0043	3246301
701	GC-1934	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	03/20/16	03/21/16	03/22/16	March	07/08/05	03/23/16	System	Age	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	W0032	3246302
702	GC-1935	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	12/24/16	12/25/16	12/26/16	December	07/08/05		Procedures	Handicap	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Inappropriate Sales Tactics	C0041	3246303
703	GC-1936	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/16/12	12/11/16	12/12/16	December	07/08/05	12/13/16	Fulfillment	National Origin	Business Lending	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	W0034	3246306
704	GC-1937	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	03/17/01	01/04/17	01/05/17	January	07/09/05	01/06/17	Non Company Error	Other	Business Lending	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	W0026	3246307
705	GC-1938	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	09/17/01	01/10/17	01/11/17	January	07/09/05	02/11/17	System	Age	Credit Card	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	W0037	3246309
706	GC-1939	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	07/18/17	07/19/17	07/20/17	July	07/09/05		Fulfillment	Handicap	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Manipulation of sales	E0007	3246311
707	GC-1940	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/17/03	03/12/17	03/13/17	March	07/09/05	04/13/17	Non Company Error	National Origin	Checking	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	W0036	3246312
708	GC-1941	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	07/17/02	02/08/17	02/09/17	February	07/09/05	03/09/17	System	Other	Credit Card	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	C0045	3246313
709	GC-1942	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	01/27/16	01/28/16	01/29/16	January	07/08/05		Customer Service	Age	Merchant Services	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	E0023	3246314
710	GC-1943	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/16/16	10/17/16	10/18/16	October	07/08/05	11/18/16	Fulfillment	Handicap	Checking	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	C0042	3246315
711	GC-1944	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	02/23/16	02/24/16	02/25/16	February	07/08/05	03/25/16	Non Company Error	National Origin	Credit Card	East	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	E0011	3246316
712	GC-1945	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	10/16/04	04/11/16	04/12/16	April	07/08/05		System	Other	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Inappropriate Sales Tactics	E0010	3246317
713	GC-1946	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	06/13/16	06/14/16	06/15/16	June	07/08/05	07/15/16	Procedures	Age	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	E0011	3246318
714	GC-1947	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	12/16/10	10/13/16	10/14/16	October	07/08/05	11/14/16	Customer Service	Handicap	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	E0002	3246319
715	GC-1948	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	03/31/17	04/01/17	04/03/17	April	07/09/05		Fulfillment	National Origin	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Unauthorized Activity	C0042	3246320
716	GC-1949	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	03/18/17	03/19/17	03/20/17	March	07/09/05	04/20/17	Non Company Error	Other	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	E0024	3246322
717	GC-1950	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	05/16/03	03/06/16	03/07/16	March	07/08/05		System	Age	Merchant Services	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	W0029	3246324
718	GC-1951	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	01/16/08	08/02/16	08/03/16	August	07/08/05	09/03/16	Procedures	Handicap	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	W0026	3246325
719	GC-1952	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	05/26/16	05/27/16	05/30/16	May	07/08/05	06/30/16	Customer Service	National Origin	Credit Card	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	W0029	3246328
720	GC-1953	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	11/24/16	11/25/16	11/28/16	November	07/08/05		Fulfillment	Other	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	Unresolved	Pass	Unauthorized Activity	C0041	3246329
721	GC-1954	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/17/17	08/18/17	08/21/17	August	07/09/05	09/21/17	Non Company Error	Age	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	E0002	3246331
722	GC-1955	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	04/15/16	04/16/16	04/18/16	April	07/08/05	05/18/16	System	Handicap	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	E0024	3246334
723	GC-1956	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	02/17/01	01/03/17	01/04/17	January	07/09/05		Procedures	National Origin	Checking	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	Unresolved	Review Completed	Manipulation of sales	C0043	3246336
724	GC-1957	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/22/16	12/23/16	12/26/16	December	07/08/05	01/26/17	Customer Service	Other	Merchant Services	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	E0022	3246338
725	GC-1958	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	11/25/16	11/26/16	11/28/16	November	07/08/05	12/28/16	Fulfillment	Age	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	W0039	3246339
726	GC-1959	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	05/15/17	05/16/17	05/17/17	May	07/09/05		Non Company Error	Handicap	Checking	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	Unresolved	Likely SP	Inappropriate Sales Tactics	E0022	3246343
727	GC-1960	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	01/16/01	01/02/16	01/04/16	January	07/08/05	02/04/16	System	National Origin	Merchant Services	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	C0043	3246344
728	GC-1961	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	07/16/09	09/08/16	09/09/16	September	07/08/05	10/09/16	Procedures	Other	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	E0007	3246345
729	GC-1962	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	09/16/08	08/10/16	08/11/16	August	07/08/05		Customer Service	Age	Merchant Services	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Unauthorized Activity	W0026	3246347
730	GC-1963	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	06/25/17	06/26/17	06/27/17	June	07/09/05	07/27/17	Fulfillment	Handicap	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	C0045	3246348
731	GC-1964	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	05/17/03	03/06/17	03/07/17	March	07/09/05	04/07/17	Non Company Error	National Origin	Checking	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	E0017	3246351
732	GC-1965	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	07/31/16	08/01/16	08/02/16	August	07/08/05		System	Other	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Unauthorized Activity	C0043	3246357
733	GC-1966	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/16/05	05/09/16	05/10/16	May	07/08/05	06/10/16	Procedures	Age	Checking	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	E0021	3246358
734	GC-1967	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	06/19/16	06/20/16	06/21/16	June	07/08/05	07/21/16	Customer Service	Handicap	Checking	East	100000000000000	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	C0043	3246360
735	GC-1968	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Pending	02/17/04	04/03/17	04/04/17	April	07/09/05		Fulfillment	National Origin	Credit Card	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Misleading information	E0018	3246361
736	GC-1969	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	03/30/16	03/31/16	04/01/16	March	07/08/05	05/01/16	Non Company Error	Other	Credit Card	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	W0027	3246363
737	GC-1970	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	07/16/08	08/08/16	08/09/16	August	07/08/05	09/09/16	System	Age	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	W0039	3246368
738	GC-1971	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	09/21/17	09/22/17	09/25/17	September	07/09/05	10/25/17	Procedures	Handicap	Checking	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	C0043	3246369
739	GC-1972	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	02/17/09	09/03/17	09/04/17	September	07/09/05		Fulfillment	National Origin	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Misleading information	E0005	3246370
740	GC-1973	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	05/22/17	05/23/17	05/24/17	May	07/09/05	06/24/17	Non Company Error	Other	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Manipulation of sales	E0012	3246371
741	GC-1974	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/17/05	05/11/17	05/12/17	May	07/09/05	06/12/17	System	Age	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	W0029	3246374
742	GC-1975	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	08/15/17	08/16/17	08/17/17	August	07/09/05	09/17/17	Fulfillment	Handicap	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Manipulation of sales	W0039	3246375
743	GC-1976	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	10/16/04	04/11/16	04/12/16	April	07/08/05		Non Company Error	National Origin	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Misleading information	C0045	3246376
744	GC-1977	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	02/23/17	02/24/17	02/27/17	February	07/09/05	03/27/17	System	Other	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	E0003	3246101
745	GC-1978	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	02/29/16	03/01/16	03/02/16	March	07/08/05	04/02/16	Non Company Error	Other	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	E0009	3246102
746	GC-1979	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	09/17/17	09/18/17	09/19/17	September	07/09/05		Customer Service	Age	Business Lending	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	E0016	3246104
747	GC-1980	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	02/17/08	08/03/17	08/04/17	August	07/09/05	09/04/17	Fulfillment	Handicap	Credit Card	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	C0043	3246108
748	GC-1981	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	07/17/10	10/08/17	10/09/17	October	07/09/05	11/09/17	Non Company Error	National Origin	Business Lending	East	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	E0015	3246109
749	GC-1982	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	06/28/17	06/29/17	06/30/17	June	07/09/05		System	Other	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Unauthorized Activity	E0015	3246110
750	GC-1983	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	01/13/17	01/14/17	01/16/17	January	07/09/05	02/16/17	Procedures	Age	Credit Card	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	E0018	3246111
751	GC-1984	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	09/19/17	09/20/17	09/21/17	September	07/09/05	10/21/17	Customer Service	Handicap	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	C0042	3246113
752	GC-1985	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	12/19/16	12/20/16	12/21/16	December	07/08/05		Fulfillment	National Origin	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	Unresolved	Pass	Misleading information	W0035	3246114
753	GC-1986	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	07/17/05	05/08/17	05/09/17	May	07/09/05	06/09/17	Non Company Error	Other	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	W0027	3246116
754	GC-1987	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	08/16/04	04/09/16	04/11/16	April	07/08/05		System	Age	Business Lending	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0017	3246119
755	GC-1988	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	10/15/16	10/16/16	10/17/16	October	07/08/05	11/17/16	Procedures	Handicap	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	E0006	3246123
756	GC-1989	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	10/15/17	10/16/17	10/17/17	October	07/09/05		Customer Service	National Origin	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Unauthorized Activity	W0031	3246124
757	GC-1990	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	04/13/17	04/14/17	04/17/17	April	07/09/05	05/17/17	Fulfillment	Other	Business Lending	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Misleading information	E0009	3246128
758	GC-1991	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	11/16/16	11/17/16	11/18/16	November	07/08/05	12/18/16	Non Company Error	Age	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	C0044	3246129
759	GC-1992	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	04/29/16	04/30/16	05/02/16	April	07/08/05		System	Handicap	Merchant Services	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Inappropriate Sales Tactics	E0003	3246130
760	GC-1993	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/23/16	12/24/16	12/26/16	December	07/08/05	01/26/17	Procedures	National Origin	Checking	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	C0042	3246133
761	GC-1994	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	01/19/17	01/20/17	01/23/17	January	07/09/05	02/23/17	Customer Service	Other	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	E0016	3246134
762	GC-1995	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	04/13/17	04/14/17	04/17/17	April	07/09/05		Fulfillment	Age	Checking	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Inappropriate Sales Tactics	E0002	3246137
763	GC-1996	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	02/16/03	03/03/16	03/04/16	March	07/08/05	04/04/16	Non Company Error	Handicap	Checking	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	E0006	3246138
764	GC-1997	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	12/13/16	12/14/16	12/15/16	December	07/08/05	01/15/17	System	National Origin	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	W0040	3246139
765	GC-1998	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	05/31/16	06/01/16	06/02/16	June	07/08/05		Procedures	Other	Business Lending	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Unauthorized Activity	E0019	3246142
766	GC-1999	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	08/13/16	08/14/16	08/15/16	August	07/08/05	09/15/16	Customer Service	Age	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	E0002	3246143
767	GC-2000	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/23/16	12/24/16	12/26/16	December	07/08/05	01/26/17	Fulfillment	Handicap	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	C0041	3246145
768	GC-2001	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	03/22/17	03/23/17	03/24/17	March	07/09/05		Non Company Error	National Origin	Business Lending	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	W0037	3246146
769	GC-2002	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	06/16/03	03/07/16	03/08/16	March	07/08/05	04/08/16	System	Other	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	E0005	3246147
770	GC-2003	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	08/26/16	08/27/16	08/29/16	August	07/08/05	09/29/16	Procedures	Age	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	E0023	3246151
771	GC-2004	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	10/15/17	10/16/17	10/17/17	October	07/09/05		Customer Service	Handicap	Merchant Services	East	100000000000000	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	Unresolved	Pass	Inappropriate Sales Tactics	W0028	3246152
772	GC-2005	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	06/17/08	08/07/17	08/08/17	August	07/09/05	09/08/17	Fulfillment	National Origin	Business Lending	East	100000000000000	J	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	E0022	3246153
773	GC-2006	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	06/27/16	06/28/16	06/29/16	June	07/08/05	07/29/16	Non Company Error	Other	Checking	East	100000000000000	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	E0018	3246154
774	GC-2007	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	10/26/16	10/27/16	10/28/16	October	07/08/05	11/28/16	System	Age	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	E0005	3246155
775	GC-2008	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	08/21/16	08/22/16	08/23/16	August	07/08/05		Procedures	Handicap	Checking	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	Unresolved	Pass	Inappropriate Sales Tactics	C0043	3246157
776	GC-2009	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	06/16/17	06/17/17	06/19/17	June	07/09/05	07/19/17	Fulfillment	National Origin	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	C0045	3246163
777	GC-2010	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/17/09	09/10/17	09/11/17	September	07/09/05	10/11/17	Non Company Error	Other	Checking	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	W0030	3246170
778	GC-2011	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	07/21/17	07/22/17	07/24/17	July	07/09/05	08/24/17	System	Age	Checking	East	100000000000000	G	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	E0007	3246171
779	GC-2012	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	03/17/07	07/04/17	07/05/17	July	07/09/05		Fulfillment	Handicap	Checking	East	100000000000000	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	Unresolved	Review Completed	Unauthorized Activity	W0032	3246173
780	GC-2013	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	08/16/07	07/09/16	07/11/16	July	07/08/05	08/11/16	Non Company Error	National Origin	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	C0041	3246175
781	GC-2014	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	08/17/04	04/09/17	04/10/17	April	07/09/05	05/10/17	System	Other	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	E0018	3246176
782	GC-2015	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	08/17/16	08/18/16	08/19/16	August	07/08/05		Non Company Error	National Origin	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Unresolved	Pass	Misleading information	E0021	3246177
783	GC-2016	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/18/17	07/19/17	07/20/17	July	07/09/05	08/20/17	System	Other	Credit Card	East	100000000000000	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Manipulation of sales	E0017	3246178
784	GC-2017	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	12/25/16	12/26/16	12/27/16	December	07/08/05	01/27/17	Procedures	Age	Business Lending	East	100000000000000	D	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	E0006	3246179
785	GC-2018	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	07/16/04	04/08/16	04/11/16	April	07/08/05		Customer Service	Handicap	Checking	East	100000000000000	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	Unresolved	Likely SP	Unauthorized Activity	E0011	3246180
786	GC-2019	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/23/17	10/24/17	10/25/17	October	07/09/05	11/25/17	Fulfillment	National Origin	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	E0021	3246181
787	GC-2020	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	08/16/03	03/09/16	03/10/16	March	07/08/05	04/10/16	Non Company Error	Other	Merchant Services	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	W0036	3246183
788	GC-2021	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	06/19/16	06/20/16	06/21/16	June	07/08/05		System	Age	Credit Card	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Inappropriate Sales Tactics	C0042	3246184
789	GC-2022	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	07/17/10	10/08/17	10/09/17	October	07/09/05	11/09/17	Procedures	Handicap	Credit Card	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	E0019	3246185
790	GC-2023	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	01/21/17	01/22/17	01/23/17	January	07/09/05		Customer Service	National Origin	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Inappropriate Sales Tactics	W0039	3246186
791	GC-2024	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	04/15/16	04/16/16	04/18/16	April	07/08/05	05/18/16	Fulfillment	Other	Credit Card	East	100000000000000	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	E0013	3246188
792	GC-2025	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	04/18/16	04/19/16	04/20/16	April	07/08/05	05/20/16	Non Company Error	Age	Checking	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	E0008	3246189
793	GC-2026	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	08/24/17	08/25/17	08/28/17	August	07/09/05		System	Handicap	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Manipulation of sales	E0023	3246191
794	GC-2027	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	08/17/09	09/09/17	09/11/17	September	07/09/05	10/11/17	Procedures	National Origin	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	E0001	3246194
795	GC-2028	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	01/18/16	01/19/16	01/20/16	January	07/08/05	02/20/16	Customer Service	Other	Checking	East	100000000000000	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	E0004	3246195
796	GC-2029	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	09/15/17	09/16/17	09/18/17	September	07/09/05		Fulfillment	Age	Checking	East	100000000000000	G	DISSATISFACTION	REBATE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Unauthorized Activity	W0039	3246198
797	GC-2030	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	07/31/16	08/01/16	08/02/16	August	07/08/05	09/02/16	Non Company Error	Handicap	Business Lending	East	100000000000000	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	E0013	3246199
798	GC-2031	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	08/30/17	08/31/17	09/01/17	August	07/09/05	10/01/17	System	National Origin	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	E0003	3246200
799	GC-2032	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Cardmember Basic	Pending	12/16/04	04/13/16	04/14/16	April	07/08/05		Procedures	Other	Merchant Services	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Manipulation of sales	E0017	3246201
800	GC-2033	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	04/17/07	07/05/17	07/06/17	July	07/09/05	08/06/17	Customer Service	Age	Checking	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	W0035	3246206
801	GC-2034	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	09/30/17	10/01/17	10/02/17	October	07/09/05	11/02/17	Fulfillment	Handicap	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	E0007	3246207
802	GC-2035	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	08/29/17	08/30/17	08/31/17	August	07/09/05		Non Company Error	National Origin	Business Lending	East	100000000000000	D	DISSATISFACTION	ATM RELATED	Company lied	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	Unresolved	Pass	Inappropriate Sales Tactics	C0044	3246208
803	GC-2036	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/17/09	09/11/17	09/12/17	September	07/09/05	10/12/17	System	Other	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	C0042	3246210
804	GC-2037	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	05/17/08	08/06/17	08/07/17	August	07/09/05	09/07/17	Procedures	Age	Checking	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	W0032	3246211
805	GC-2038	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	08/27/17	08/28/17	08/29/17	August	07/09/05		Customer Service	Handicap	Business Lending	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	Unresolved	Follow Up	Unauthorized Activity	C0043	3246213
806	GC-2039	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	08/13/17	08/14/17	08/15/17	August	07/09/05	09/15/17	Fulfillment	National Origin	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	Company lied	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	W0038	3246214
807	GC-2040	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	08/19/17	08/20/17	08/21/17	August	07/09/05	09/21/17	Non Company Error	Other	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	E0007	3246215
808	GC-2041	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	08/25/17	08/26/17	08/28/17	August	07/09/05	09/28/17	System	Age	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	Statement charged my illegally	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	E0016	3246219
809	GC-2042	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	09/30/17	10/01/17	10/02/17	October	07/09/05		Procedures	Handicap	Credit Card	East	100000000000000	A	PRIVACY	TERMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	E0006	3246221
810	GC-2043	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	09/27/17	09/28/17	09/29/17	September	07/09/05	10/29/17	Fulfillment	National Origin	Credit Card	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	W0035	3246222
811	GC-2044	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	04/17/07	07/05/17	07/06/17	July	07/09/05	08/06/17	Non Company Error	Other	Business Lending	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	W0026	3246227
812	GC-2045	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	08/23/17	08/24/17	08/25/17	August	07/09/05	09/25/17	System	Age	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	I was misrepresented	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	C0041	3246228
813	GC-2046	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	06/17/09	09/07/17	09/08/17	September	07/09/05		Fulfillment	Handicap	Credit Card	East	100000000000000	F	CONFUSION	ACCOUNT CANCELLED	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Unresolved	Likely SP	Manipulation of sales	E0015	3246231
814	GC-2047	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/17/09	09/11/17	09/12/17	September	07/09/05	10/12/17	Non Company Error	National Origin	Merchant Services	East	100000000000000	G	DISSATISFACTION	ATM RELATED	Sales person sold me card deceitfully	Settlement was made	Yes	No	Yes	No	Yes	No	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	W0034	3246235
815	GC-2048	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	08/17/17	08/18/17	08/21/17	August	07/09/05	09/21/17	System	Other	Credit Card	East	100000000000000	H	PRIVACY	BILLING ODDER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	E0002	3246237
816	GC-2049	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	05/17/08	08/06/17	08/07/17	August	07/09/05		Non Company Error	Other	Checking	East	100000000000000	I	LEGAL COLLECTIONS	BOOKING ERROR	Company lied	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	Unresolved	Review Needed	Unauthorized Activity	E0002	3246238
817	GC-2050	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	03/17/09	09/04/17	09/05/17	September	07/09/05	10/05/17	Customer Service	Age	Credit Card	East	100000000000000	J	TRAVEL DISPUTE	CLAIMS	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	W0028	3246240
818	GC-2051	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	01/17/08	08/02/17	08/03/17	August	07/09/05	08/04/17	Fulfillment	Handicap	Business Lending	East	100000000000000	A	ACCOUNT MAINTENANCE	COST	Statement charged my illegally	Clarification was provided	Yes	No	Yes	Yes	No	No	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	C0042	3246241
819	GC-2052	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	01/17/09	09/02/17	09/04/17	September	07/09/05		Non Company Error	National Origin	Business Lending	East	100000000000000	C	CONFUSION	CUSTOMER	"[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received.  

[8:32 PM] ASSOCIATE: I'm sorry to hear that.  Give me a moment to confirm your account information and check our records.  

[8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before.

[8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter.  She promised me that I would receive my bonus points.  

[8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. 

[8:35 PM] CUSTOMER: I feel extremely misinformed.  I am going to cancel my card with you.

[8:35 PM] ASSOCIATE: I am sorry that you want to cancel.  We would love to keep doing business with you.  Would you like to call and we can discuss some options?   

[8:36 PM] CUSTOMER: No, I am just going to cancel.  I am too frustrated with my experience to consider another chance.  

[8:36 PM] ASSOCIATE: We apologize for the inconvenience.  You can cancel your cards with us over the phone or online. 

[8:37 PM] CLIENT: Ok.  Proceed to cancel. 
"	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	E0004	3246243
820	GC-2053	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	09/16/17	09/17/17	09/18/17	September	07/09/05	09/19/17	System	Other	Business Lending	East	100000000000000	D	DISSATISFACTION	REBATE	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Settlement was made	Yes	Yes 	Yes	No	Yes	Yes	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	E0017	3246245
821	GC-2054	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	09/18/17	09/19/17	09/20/17	September	07/09/05	09/21/17	Procedures	Age	Credit Card	East	100000000000000	E	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	W0027	3246246
822	GC-2055	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	06/17/09	09/07/17	09/08/17	September	07/09/05		Customer Service	Handicap	Credit Card	East	100000000000000	F	LEGAL COLLECTIONS	STATEMENT CONTENT	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Neutral	0.683046822	Unresolved	Pass	Misleading information	E0001	3246249
823	GC-2056	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	08/27/17	08/28/17	08/29/17	August	07/09/05	08/30/17	Fulfillment	National Origin	Checking	East	100000000000000	G	TRAVEL DISPUTE	REPRESENTATIVE	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Customer was not aware of his/her strategies	No	No	No	No	Yes	Yes	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	W0036	3246251
824	GC-2057	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	03/17/10	10/04/17	10/05/17	October	07/09/05		Non Company Error	Other	Business Lending	East	100000000000000	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	Unresolved	Likely SP	Manipulation of sales	C0044	3246252
825	GC-2058	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	09/25/17	09/26/17	09/27/17	September	07/09/05	09/28/17	System	Age	Checking	East	100000000000000	I	CONFUSION	ACCOUNT CANCELLED	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	E0023	3246255
826	GC-2059	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	08/17/09	09/09/17	09/11/17	September	07/09/05		Procedures	Handicap	Checking	East	100000000000000	J	DISSATISFACTION	ATM RELATED	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Unresolved	Review Completed	Unauthorized Activity	C0043	3246256
827	GC-2060	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	02/17/08	08/03/17	08/04/17	August	07/09/05	08/07/17	Customer Service	National Origin	Merchant Services	East	100000000000000	A	PRIVACY	BILLING ODDER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	E0005	3246258
828	GC-2061	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	08/26/17	08/27/17	08/28/17	August	07/09/05	08/29/17	Fulfillment	Other	Business Lending	East	100000000000000	C	LEGAL COLLECTIONS	BOOKING ERROR	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Case has been filed	Yes	No	No	No	No	No	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	E0009	3246259
829	GC-2062	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	09/25/17	09/26/17	09/27/17	September	07/09/05		Non Company Error	Age	Checking	East	100000000000000	D	TRAVEL DISPUTE	CLAIMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	Yes 	No	No	No	No	Call Center	Yes	Neutral	0.261111427	Unresolved	Review Completed	Unauthorized Activity	E0010	3246261
830	GC-2063	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	09/16/17	09/17/17	09/18/17	September	07/09/05	09/19/17	System	Handicap	Checking	East	100000000000000	E	ACCOUNT MAINTENANCE	COST	I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this.	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	E0003	3246264
831	GC-2064	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	09/15/17	09/16/17	09/18/17	September	07/09/05	09/19/17	Procedures	National Origin	Credit Card	East	100000000000000	F	CONFUSION	CUSTOMER	During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed.	Contract was signed while representing	No	No	Yes	No	Yes	Yes	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	W0026	3246265
832	GC-2065	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	08/17/08	08/09/17	08/10/17	August	07/09/05		Customer Service	Other	Credit Card	East	100000000000000	G	DISSATISFACTION	REBATE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	Unresolved	Pass	Unauthorized Activity	W0036	3246267
833	GC-2066	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	09/16/17	09/17/17	09/18/17	September	07/09/05	09/19/17	Fulfillment	Age	Business Lending	East	100000000000000	H	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	C0045	3246268
834	GC-2067	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	08/21/17	08/22/17	08/23/17	August	07/09/05	08/24/17	Non Company Error	Handicap	Credit Card	East	100000000000000	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	W0033	3246272
835	GC-2068	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	05/17/08	08/06/17	08/07/17	August	07/09/05		System	National Origin	Business Lending	East	100000000000000	J	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	No	No	Yes	No	Yes	Social Media	Yes	Negative	0.73937655	Unresolved	Follow Up	Unauthorized Activity	C0044	3246275
836	GC-2069	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	08/24/17	08/25/17	08/28/17	August	07/09/05	08/29/17	Procedures	Other	Credit Card	East	100000000000000	A	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	W0040	3246276
837	GC-2070	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	11/17/09	09/12/17	09/13/17	September	07/09/05	09/14/17	Customer Service	Age	Checking	East	100000000000000	A	ACCOUNT MAINTENANCE	ANONYMOUS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	E0017	3246278
838	GC-2071	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	07/31/17	08/01/17	08/02/17	August	07/09/05		Fulfillment	Handicap	Checking	East	100000000000000	C	CONFUSION	ACCOUNT CANCELLED	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	No	Call Center	Yes	Neutral	0.097550452	Unresolved	Likely SP	Misleading information	W0026	3246279
839	GC-2072	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	09/30/17	10/01/17	10/02/17	October	07/09/05	10/03/17	Non Company Error	National Origin	Checking	East	100000000000000	D	DISSATISFACTION	ATM RELATED	During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed.	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Inappropriate Sales Tactics	C0041	3246280
840	GC-2073	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	11/17/09	09/12/17	09/13/17	September	07/09/05	09/14/17	System	Other	Checking	East	100000000000000	E	PRIVACY	BILLING ODDER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	There was a System problem which cased this issue	No	No	No	Yes	Yes	No	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	E0023	3246281
841	GC-2074	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	04/17/09	09/05/17	09/06/17	September	07/09/05		Procedures	Age	Merchant Services	East	100000000000000	F	LEGAL COLLECTIONS	BOOKING ERROR	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	W0035	3246283
842	GC-2075	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	07/17/08	08/08/17	08/09/17	August	07/09/05	08/10/17	Customer Service	Handicap	Checking	East	100000000000000	G	TRAVEL DISPUTE	CLAIMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	C0044	3246286
843	GC-2076	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	09/22/17	09/23/17	09/25/17	September	07/09/05	09/26/17	Fulfillment	National Origin	Merchant Services	East	100000000000000	H	ACCOUNT MAINTENANCE	COST	During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed.	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	W0028	3246287
844	GC-2077	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	09/20/17	09/21/17	09/22/17	September	07/09/05	09/25/17	Non Company Error	Other	Credit Card	East	100000000000000	I	CONFUSION	CUSTOMER	I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	C0045	3246288
845	GC-2078	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	03/17/08	08/04/17	08/07/17	August	07/09/05		System	Age	Checking	East	100000000000000	J	DISSATISFACTION	REBATE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Negative	0.878898456	Unresolved	Review Completed	Unauthorized Activity	C0041	3246289
846	GC-2079	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/17/08	08/11/17	08/14/17	August	07/09/05	08/15/17	Procedures	Handicap	Checking	East	100000000000000	A	PRIVACY	TERMS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	E0004	3246291
847	GC-2080	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	08/29/17	08/30/17	08/31/17	August	07/09/05	09/01/17	Fulfillment	National Origin	Checking	East	100000000000000	C	LEGAL COLLECTIONS	STATEMENT CONTENT	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	W0028	3246293
848	GC-2081	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	09/17/09	09/10/17	09/11/17	September	07/09/05	09/12/17	Non Company Error	Other	Checking	East	100000000000000	D	TRAVEL DISPUTE	REPRESENTATIVE	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	E0004	3246294
849	GC-2082	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	10/22/17	10/23/17	10/24/17	October	07/09/05		System	Age	Credit Card	East	100000000000000	E	ACCOUNT MAINTENANCE	ANONYMOUS	There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry.	Clarification was provided	Yes	Yes 	Yes	No	Yes	No	Call Center	No	Negative	0.056971056	Unresolved	Review Completed	Unauthorized Activity	W0027	3246295
