INDEX	CASE_NO	REGION	MARKET	BUSINESS_UNIT	ORIGINATING_GROUP	RESOLUTION_GROUP	CASE_TYPE	COMPLAINT_TYPE	REFERRAL_SCORE	CASE_STATUS	CMPLN_RCV_DT	CREATED_DATE	LAST_UPDATED_DATE	MONTH_CREATED	YEAR_CREATED	RESOLVED_DATE	ERROR_TYPE	DISCRIMINATION_TYPE_DESC	LOB	LEGAL_ENTITY	CARD_ACCT_NO	PRODUCT_TYPE	PRIMARY_CATEGORY	PRIMARY_SUBCATEGORY	COMPLAINT_DESCRIPTION	RESOLUTION_NOTES	Q3	Q4	Q7	Q11	Q13	Q17	CHAT	CLOSE_THREAT	SENTIMENT	SP_SCORE	RES_TIME	QUEUE_STAGE	THEME	
1	GC-1234	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
2	GC-1235	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Handicap	Checking	Center	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
3	GC-1236	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Merchant Services	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Manipulation of sales	Manipulation of sales
4	GC-1237	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
5	GC-1238	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Business Lending	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
6	GC-1239	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
7	GC-1240	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
8	GC-1241	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
9	GC-1242	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Merchant Services	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
10	GC-1243	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
11	GC-1244	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	National Origin	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
12	GC-1245	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Other	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
13	GC-1246	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Age	Merchant Services	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
14	GC-1247	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Handicap	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
15	GC-1248	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	Manipulation of sales
16	GC-1249	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Other	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
17	GC-1250	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Age	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	Misleading information
18	GC-1251	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Handicap	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
19	GC-1252	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	National Origin	Business Lending	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
20	GC-1253	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Other	Business Lending	West	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
21	GC-1254	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Age	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
22	GC-1255	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Handicap	Checking	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
23	GC-1256	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	Misleading information
24	GC-1257	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
25	GC-1258	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	Misleading information
26	GC-1259	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
27	GC-1260	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Business Lending	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	Misleading information
28	GC-1261	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Business Lending	West	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
29	GC-1262	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	Misleading information
30	GC-1263	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
31	GC-1264	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
32	GC-1265	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Misleading information	Misleading information
33	GC-1266	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
34	GC-1267	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
35	GC-1268	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
36	GC-1269	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Merchant Services	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
37	GC-1270	US	US	Business Banking	TSC	VOCL	Complaint	Priority Complaint	Additional	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
38	GC-1271	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
39	GC-1272	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
40	GC-1273	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
41	GC-1274	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Credit Card	Center	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
42	GC-1275	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
43	GC-1276	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
44	GC-1277	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
45	GC-1278	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
46	GC-1279	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
47	GC-1280	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Business Lending	Center	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
48	GC-1281	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
49	GC-1282	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Other	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Manipulation of sales	Manipulation of sales
50	GC-1283	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Age	Checking	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
51	GC-1284	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Handicap	Merchant Services	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	Misleading information
52	GC-1285	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	National Origin	Business Lending	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
53	GC-1286	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Other	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
54	GC-1287	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Age	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
55	GC-1288	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
56	GC-1289	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	National Origin	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
57	GC-1290	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Other	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
58	GC-1291	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
59	GC-1292	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	Misleading information
60	GC-1293	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	Misleading information
61	GC-1294	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
62	GC-1295	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
63	GC-1296	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Merchant Services	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
64	GC-1297	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
65	GC-1298	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Credit Card	West	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
66	GC-1299	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Business Lending	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
67	GC-1300	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
68	GC-1301	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
69	GC-1302	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Credit Card	West	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
70	GC-1303	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Merchant Services	Center	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
71	GC-1304	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	Center	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
72	GC-1305	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
73	GC-1306	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	Misleading information
74	GC-1307	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Additional	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Manipulation of sales	Manipulation of sales
75	GC-1308	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Other	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
76	GC-1309	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Age	Checking	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
77	GC-1310	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Handicap	Checking	Center	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
78	GC-1311	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
79	GC-1312	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
80	GC-1313	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
81	GC-1314	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Handicap	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	Manipulation of sales
82	GC-1315	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
83	GC-1316	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Other	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
84	GC-1317	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Age	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
85	GC-1318	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Handicap	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Manipulation of sales	Manipulation of sales
86	GC-1319	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	National Origin	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
87	GC-1320	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Other	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
88	GC-1321	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Age	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	Misleading information
89	GC-1322	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Handicap	Merchant Services	Center	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Manipulation of sales	Manipulation of sales
90	GC-1323	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	National Origin	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
91	GC-1324	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
92	GC-1325	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Merchant Services	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
93	GC-1326	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
94	GC-1327	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
95	GC-1328	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Other	Checking	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
96	GC-1329	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Age	Credit Card	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
97	GC-1330	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Handicap	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
98	GC-1331	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
99	GC-1332	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
100	GC-1333	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
101	GC-1334	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
102	GC-1335	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
103	GC-1336	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
104	GC-1337	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
105	GC-1338	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	Manipulation of sales
106	GC-1339	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
107	GC-1340	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
108	GC-1341	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
109	GC-1342	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Customer Service	Age	Business Lending	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
110	GC-1343	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
111	GC-1344	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	National Origin	Business Lending	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Misleading information	Misleading information
112	GC-1345	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Other	Credit Card	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
113	GC-1346	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Age	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
114	GC-1347	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Handicap	Checking	West	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
115	GC-1348	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Merchant Services	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
116	GC-1349	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
117	GC-1350	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
118	GC-1351	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
119	GC-1352	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
120	GC-1353	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	Misleading information
121	GC-1354	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Age	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
122	GC-1355	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Handicap	Checking	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
123	GC-1356	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
124	GC-1357	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	Misleading information
125	GC-1358	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Age	Checking	Center	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
126	GC-1359	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
127	GC-1360	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	National Origin	Business Lending	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
128	GC-1361	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
129	GC-1362	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
130	GC-1363	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
131	GC-1364	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
132	GC-1365	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
133	GC-1366	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Age	Business Lending	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
134	GC-1367	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
135	GC-1368	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
136	GC-1369	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
137	GC-1370	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
138	GC-1371	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
139	GC-1372	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	Misleading information
140	GC-1373	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
141	GC-1374	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Checking	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
142	GC-1375	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Merchant Services	West	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
143	GC-1376	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
144	GC-1377	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
145	GC-1378	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
146	GC-1379	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	Handicap	Business Lending	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	Manipulation of sales
147	GC-1380	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
148	GC-1381	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Attorney	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
149	GC-1382	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
150	GC-1383	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Handicap	Merchant Services	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
151	GC-1384	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	Misleading information
152	GC-1385	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
153	GC-1386	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
154	GC-1387	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Handicap	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
155	GC-1388	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	National Origin	Credit Card	West	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
156	GC-1389	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Credit Card	West	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
157	GC-1390	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Age	Checking	West	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	Manipulation of sales
158	GC-1391	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Handicap	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
159	GC-1392	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	National Origin	Business Lending	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
160	GC-1393	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Other	Business Lending	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
161	GC-1394	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Age	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
162	GC-1395	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Handicap	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
163	GC-1396	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	National Origin	Credit Card	Center	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
164	GC-1397	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
165	GC-1398	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Age	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
166	GC-1399	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
167	GC-1400	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Merchant Services	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
168	GC-1401	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Business Lending	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
169	GC-1402	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Age	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	Misleading information
170	GC-1403	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
171	GC-1404	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
172	GC-1405	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
173	GC-1406	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Credit Card	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
174	GC-1407	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Handicap	Credit Card	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
175	GC-1408	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	National Origin	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
176	GC-1409	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
177	GC-1410	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Misleading information	Misleading information
178	GC-1411	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
179	GC-1412	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
180	GC-1413	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	West	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
181	GC-1414	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Misleading information	Misleading information
182	GC-1415	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
183	GC-1416	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	Handicap	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
184	GC-1417	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Manipulation of sales	Manipulation of sales
185	GC-1418	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
186	GC-1419	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Age	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
187	GC-1420	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Handicap	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
188	GC-1421	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
189	GC-1422	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
190	GC-1423	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
191	GC-1424	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
192	GC-1425	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	National Origin	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
193	GC-1426	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
194	GC-1427	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Age	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
195	GC-1428	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	Misleading information
196	GC-1429	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	National Origin	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Manipulation of sales	Manipulation of sales
197	GC-1430	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
198	GC-1431	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Age	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	Misleading information
199	GC-1432	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Handicap	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	Misleading information
200	GC-1433	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
201	GC-1434	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
202	GC-1435	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Age	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
203	GC-1436	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
204	GC-1437	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
205	GC-1438	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Merchant Services	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
206	GC-1439	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Age	Credit Card	Center	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
207	GC-1440	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Handicap	Checking	Center	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
208	GC-1441	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
209	GC-1442	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
210	GC-1443	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Checking	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Misleading information	Misleading information
211	GC-1444	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Handicap	Business Lending	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	Misleading information
212	GC-1445	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	National Origin	Checking	Center	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
213	GC-1446	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	Misleading information
214	GC-1447	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Checking	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
215	GC-1448	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
216	GC-1449	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
217	GC-1450	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
218	GC-1451	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Misleading information	Misleading information
219	GC-1452	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
220	GC-1453	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Procedures	Age	Checking	Center	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	Misleading information
221	GC-1454	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Handicap	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
222	GC-1455	US	US	Business Banking	TSC	TSC	Complaint	Priority Complaint	Carmember	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Business Lending	Center	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
223	GC-1456	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
224	GC-1457	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
225	GC-1458	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Handicap	Credit Card	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	Misleading information
226	GC-1459	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
227	GC-1460	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Other	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
228	GC-1461	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Business Lending	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	Manipulation of sales
229	GC-1462	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
230	GC-1463	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	National Origin	Checking	West	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
231	GC-1464	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Other	Checking	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	Misleading information
232	GC-1465	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Age	Checking	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
233	GC-1466	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Handicap	Checking	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
234	GC-1467	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	National Origin	Merchant Services	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
235	GC-1468	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Other	Business Lending	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
236	GC-1469	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Age	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
237	GC-1470	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
238	GC-1471	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Business Lending	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
239	GC-1472	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Other	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
240	GC-1473	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Age	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
241	GC-1474	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Handicap	Merchant Services	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
242	GC-1475	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Credit Card	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
243	GC-1476	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
244	GC-1477	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Credit Card	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
245	GC-1478	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Handicap	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
246	GC-1479	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
247	GC-1480	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
248	GC-1481	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
249	GC-1482	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Business Lending	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
250	GC-1483	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
251	GC-1484	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
252	GC-1485	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Business Lending	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
253	GC-1486	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
254	GC-1487	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	Center	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
255	GC-1488	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Non Company Error	National Origin	Merchant Services	Center	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
256	GC-1489	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	Misleading information
257	GC-1490	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Age	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
258	GC-1491	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Handicap	Business Lending	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
259	GC-1492	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	CFPB	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
260	GC-1493	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Manipulation of sales	Manipulation of sales
261	GC-1494	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	Misleading information
262	GC-1495	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	Misleading information
263	GC-1496	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
264	GC-1497	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Other	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
265	GC-1498	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
266	GC-1499	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
267	GC-1500	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	National Origin	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	Manipulation of sales
268	GC-1501	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
269	GC-1502	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Age	Checking	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
270	GC-1503	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Handicap	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
271	GC-1504	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
272	GC-1505	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
273	GC-1506	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Age	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
274	GC-1507	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Business Lending	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
275	GC-1508	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
276	GC-1509	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Other	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
277	GC-1510	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Age	Business Lending	West	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
278	GC-1511	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Handicap	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
279	GC-1512	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Merchant Services	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
280	GC-1513	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	Misleading information
281	GC-1514	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
282	GC-1515	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Handicap	Checking	West	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
283	GC-1516	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	National Origin	Business Lending	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
284	GC-1517	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
285	GC-1518	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
286	GC-1519	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
287	GC-1520	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
288	GC-1521	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
289	GC-1522	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Business Lending	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
290	GC-1523	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
291	GC-1524	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Cardmember Basic	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Checking	West	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
292	GC-1525	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
293	GC-1526	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Credit Card	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
294	GC-1527	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
295	GC-1528	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
296	GC-1529	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Other	Checking	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
297	GC-1530	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Age	Checking	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Misleading information	Misleading information
298	GC-1531	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Handicap	Credit Card	West	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
299	GC-1532	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Business Lending	Center	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
300	GC-1533	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Other	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
301	GC-1534	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Age	Business Lending	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
302	GC-1535	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Handicap	Merchant Services	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
303	GC-1536	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
304	GC-1537	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Other	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
305	GC-1538	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Age	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
306	GC-1539	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
307	GC-1540	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
308	GC-1541	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
309	GC-1542	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
310	GC-1543	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
311	GC-1544	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Business Lending	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
312	GC-1545	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
313	GC-1546	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
314	GC-1547	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Business Lending	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
315	GC-1548	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Business Lending	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
316	GC-1549	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
317	GC-1550	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Business Lending	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
318	GC-1551	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Credit Card	Center	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
319	GC-1552	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
320	GC-1553	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
321	GC-1554	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Merchant Services	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
322	GC-1555	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Misleading information	Misleading information
323	GC-1556	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
324	GC-1557	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	Center	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
325	GC-1558	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
326	GC-1559	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Procedures	Age	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	Manipulation of sales
327	GC-1560	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
328	GC-1561	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Misleading information	Misleading information
329	GC-1562	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
330	GC-1563	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Credit Card	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
331	GC-1564	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Merchant Services	West	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
332	GC-1565	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	National Origin	Merchant Services	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
333	GC-1566	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Facebook	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Other	Credit Card	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
334	GC-1567	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Age	Checking	Center	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
335	GC-1568	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
336	GC-1569	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
337	GC-1570	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
338	GC-1571	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Age	Business Lending	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
339	GC-1572	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Handicap	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
340	GC-1573	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	National Origin	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
341	GC-1574	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Other	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Manipulation of sales	Manipulation of sales
342	GC-1575	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Age	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
343	GC-1576	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
344	GC-1577	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Merchant Services	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
345	GC-1578	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
346	GC-1579	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
347	GC-1580	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
348	GC-1581	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
349	GC-1582	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Business Lending	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
350	GC-1583	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
351	GC-1584	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Merchant Services	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
352	GC-1585	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	Misleading information
353	GC-1586	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Business Lending	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
354	GC-1587	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Merchant Services	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
355	GC-1588	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
356	GC-1589	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	Manipulation of sales
357	GC-1590	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
358	GC-1591	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Business Lending	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
359	GC-1592	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Misleading information	Misleading information
360	GC-1593	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
361	GC-1594	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Credit Card	Center	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
362	GC-1595	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
363	GC-1596	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Non Company Error	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
364	GC-1597	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Cardmember Basic	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Credit Card	Center	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Misleading information	Misleading information
365	GC-1598	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Checking	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
366	GC-1599	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	National Origin	Business Lending	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
367	GC-1600	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
368	GC-1601	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Age	Business Lending	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
369	GC-1602	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
370	GC-1603	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Facebook	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	National Origin	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
371	GC-1604	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Other	Business Lending	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
372	GC-1605	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Age	Merchant Services	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
373	GC-1606	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Handicap	Business Lending	Center	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
374	GC-1607	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	National Origin	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
375	GC-1608	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Other	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
376	GC-1609	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Age	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
377	GC-1610	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Handicap	Merchant Services	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
378	GC-1611	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	Manipulation of sales
379	GC-1612	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Other	Business Lending	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
380	GC-1613	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Age	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
381	GC-1614	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
382	GC-1615	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	National Origin	Checking	West	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
383	GC-1616	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
384	GC-1617	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
385	GC-1618	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Credit Card	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
386	GC-1619	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
387	GC-1620	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
388	GC-1621	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Checking	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	Misleading information
389	GC-1622	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Merchant Services	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Manipulation of sales	Manipulation of sales
390	GC-1623	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
391	GC-1624	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
392	GC-1625	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
393	GC-1626	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
394	GC-1627	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
395	GC-1628	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Business Lending	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	Manipulation of sales
396	GC-1629	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
397	GC-1630	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
398	GC-1631	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Customer Service	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
399	GC-1632	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	National Origin	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Misleading information	Misleading information
400	GC-1633	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Credit Card	Center	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Misleading information	Misleading information
401	GC-1634	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Checking	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
402	GC-1635	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
403	GC-1636	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	National Origin	Business Lending	Center	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
404	GC-1637	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Other	Business Lending	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
405	GC-1638	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Age	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
406	GC-1639	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Handicap	Credit Card	Center	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
407	GC-1640	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
408	GC-1641	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
409	GC-1642	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Age	Credit Card	Center	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
410	GC-1643	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Handicap	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	Misleading information
411	GC-1644	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Manipulation of sales	Manipulation of sales
412	GC-1645	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	Misleading information
413	GC-1646	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Age	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
414	GC-1647	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
415	GC-1648	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	Misleading information
416	GC-1649	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Other	Merchant Services	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
417	GC-1650	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Age	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
418	GC-1651	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Credit Card	Center	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
419	GC-1652	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	National Origin	Credit Card	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
420	GC-1653	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
421	GC-1654	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Checking	Center	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
422	GC-1655	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Merchant Services	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
423	GC-1656	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Checking	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
424	GC-1657	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
425	GC-1658	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
426	GC-1659	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Misleading information	Misleading information
427	GC-1660	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Business Lending	Center	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
428	GC-1661	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
429	GC-1662	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
430	GC-1663	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
431	GC-1664	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
432	GC-1665	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Checking	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	Manipulation of sales
433	GC-1666	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Business Lending	Center	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
434	GC-1667	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Business Lending	West	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Misleading information	Misleading information
435	GC-1668	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
436	GC-1669	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
437	GC-1670	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
438	GC-1671	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
439	GC-1672	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	National Origin	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
440	GC-1673	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
441	GC-1674	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Age	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	Misleading information
442	GC-1675	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
443	GC-1676	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Merchant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
444	GC-1677	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Other	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
445	GC-1678	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Age	Business Lending	West	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	Manipulation of sales
446	GC-1679	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Handicap	Business Lending	West	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
447	GC-1680	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	National Origin	Merchant Services	Center	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
448	GC-1681	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
449	GC-1682	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Age	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
450	GC-1683	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
451	GC-1684	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	National Origin	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
452	GC-1685	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
453	GC-1686	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Age	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
454	GC-1687	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Handicap	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
455	GC-1688	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
456	GC-1689	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
457	GC-1690	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Merchant Services	West	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
458	GC-1691	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
459	GC-1692	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Merchant Services	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
460	GC-1693	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
461	GC-1694	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Checking	West	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
462	GC-1695	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Credit Card	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
463	GC-1696	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Merchant Services	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
464	GC-1697	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Credit Card	Center	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
465	GC-1698	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
466	GC-1699	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Misleading information	Misleading information
467	GC-1700	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Merchant Services	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
468	GC-1701	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	Center	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
469	GC-1702	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Business Lending	Center	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
470	GC-1703	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Business Lending	West	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
471	GC-1704	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Checking	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
472	GC-1705	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	National Origin	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
473	GC-1706	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
474	GC-1707	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Business Lending	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
475	GC-1708	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
476	GC-1709	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	National Origin	Merchant Services	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
477	GC-1710	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
478	GC-1711	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Age	Merchant Services	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
479	GC-1712	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Handicap	Business Lending	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
480	GC-1713	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	National Origin	Business Lending	West	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
481	GC-1714	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Other	Business Lending	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
482	GC-1715	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	Manipulation of sales
483	GC-1716	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
484	GC-1717	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	National Origin	Credit Card	West	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
485	GC-1718	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	Misleading information
486	GC-1719	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
487	GC-1720	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Handicap	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
488	GC-1721	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	National Origin	Credit Card	West	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
489	GC-1722	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
490	GC-1723	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Age	Credit Card	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
491	GC-1724	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Handicap	Business Lending	West	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	Misleading information
492	GC-1725	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
493	GC-1726	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Checking	Center	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
494	GC-1727	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
495	GC-1728	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Credit Card	Center	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
496	GC-1729	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Checking	West	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
497	GC-1730	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
498	GC-1731	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
499	GC-1732	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	Misleading information
500	GC-1733	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
501	GC-1734	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Merchant Services	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	Misleading information
502	GC-1735	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
503	GC-1736	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	Manipulation of sales
504	GC-1737	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Misleading information	Misleading information
505	GC-1738	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
506	GC-1739	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Merchant Services	West	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
507	GC-1740	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	Center	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
508	GC-1741	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
509	GC-1742	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Cardmember Basic	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Procedures	Handicap	Checking	West	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
510	GC-1743	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	National Origin	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
511	GC-1744	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Other	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
512	GC-1745	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
513	GC-1746	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Handicap	Credit Card	West	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
514	GC-1747	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	National Origin	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
515	GC-1748	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Other	Credit Card	West	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
516	GC-1749	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Merchant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Age	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
517	GC-1750	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
518	GC-1751	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	National Origin	Credit Card	Center	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
519	GC-1752	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Other	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
520	GC-1753	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Age	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
521	GC-1754	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
522	GC-1755	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
523	GC-1756	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Other	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
524	GC-1757	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Age	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Misleading information	Misleading information
525	GC-1758	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Misleading information	Misleading information
526	GC-1759	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
527	GC-1760	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
528	GC-1761	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Age	Merchant Services	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
529	GC-1762	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Handicap	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
530	GC-1763	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
531	GC-1764	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Other	Credit Card	West	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
532	GC-1765	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Age	Credit Card	Center	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
533	GC-1766	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Handicap	Merchant Services	West	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
534	GC-1767	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
535	GC-1768	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Other	Merchant Services	Center	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
536	GC-1769	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Misleading information	Misleading information
537	GC-1770	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Age	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
538	GC-1771	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Credit Card	Center	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
539	GC-1772	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
540	GC-1773	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Business Lending	West	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
541	GC-1774	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Business Lending	West	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
542	GC-1775	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Credit Card	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
543	GC-1776	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
544	GC-1777	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Non Company Error	Other	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Misleading information	Misleading information
545	GC-1778	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Age	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
546	GC-1779	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Handicap	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
547	GC-1780	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	National Origin	Credit Card	West	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
548	GC-1781	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Other	Credit Card	West	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
549	GC-1782	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Age	Business Lending	West	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
550	GC-1783	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Handicap	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
551	GC-1784	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	National Origin	Checking	West	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
552	GC-1785	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Other	Checking	Center	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
553	GC-1786	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
554	GC-1787	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Misleading information	Misleading information
555	GC-1788	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	National Origin	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
556	GC-1789	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Other	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
557	GC-1790	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Age	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	Manipulation of sales
558	GC-1791	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Handicap	Checking	West	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
559	GC-1792	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	National Origin	Credit Card	West	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
560	GC-1793	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Other	Merchant Services	Center	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
561	GC-1794	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Age	Credit Card	Center	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
562	GC-1795	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
563	GC-1796	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	National Origin	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
564	GC-1797	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Credit Card	Center	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
565	GC-1798	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
566	GC-1799	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Procedures	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
567	GC-1800	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
568	GC-1801	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Other	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
569	GC-1802	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Age	Merchant Services	Center	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
570	GC-1803	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
571	GC-1804	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
572	GC-1805	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
573	GC-1806	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Credit Card	West	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
574	GC-1807	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Credit Card	West	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	Misleading information
575	GC-1808	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Credit Card	West	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
576	GC-1809	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Merchant Services	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	Manipulation of sales
577	GC-1810	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Misleading information	Misleading information
578	GC-1811	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Merchant Services	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
579	GC-1812	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Procedures	National Origin	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
580	GC-1813	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Other	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
581	GC-1814	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	Age	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
582	GC-1815	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Handicap	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
583	GC-1816	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	National Origin	Merchant Services	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
584	GC-1817	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
585	GC-1818	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Customer Service	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
586	GC-1819	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Credit Card	West	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
587	GC-1820	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Merchant Services	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
588	GC-1821	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
589	GC-1822	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Additional	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Procedures	Age	Business Lending	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Manipulation of sales	Manipulation of sales
590	GC-1823	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Handicap	Credit Card	Center	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
591	GC-1824	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	National Origin	Credit Card	Center	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
592	GC-1825	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
593	GC-1826	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Age	Business Lending	Center	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
594	GC-1827	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
595	GC-1828	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Checking	West	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
596	GC-1829	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	Misleading information
597	GC-1830	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Credit Card	West	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
598	GC-1831	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
599	GC-1832	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Checking	Center	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
600	GC-1833	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
601	GC-1834	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	Misleading information
602	GC-1835	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Age	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
603	GC-1836	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Handicap	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
604	GC-1837	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
605	GC-1838	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Other	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
606	GC-1839	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Age	Credit Card	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Misleading information	Misleading information
607	GC-1840	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Handicap	Business Lending	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
608	GC-1841	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
609	GC-1842	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
610	GC-1843	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
611	GC-1844	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
612	GC-1845	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
613	GC-1846	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Merchant Services	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
614	GC-1847	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
615	GC-1848	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	System	Handicap	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	Manipulation of sales
616	GC-1849	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Procedures	National Origin	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
617	GC-1850	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
618	GC-1851	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	Age	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
619	GC-1852	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
620	GC-1853	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	National Origin	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
621	GC-1854	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Other	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	Misleading information
622	GC-1855	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Customer Service	Age	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Misleading information	Misleading information
623	GC-1856	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Misleading information	Misleading information
624	GC-1857	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
625	GC-1858	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
626	GC-1859	US	US	Consumer Banking	TSC	TSC	Complaint	Priority Complaint	Applicant	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Procedures	Age	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	Misleading information
627	GC-1860	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
628	GC-1861	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	National Origin	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	Misleading information
629	GC-1862	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	Other	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
630	GC-1863	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Age	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
631	GC-1864	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Handicap	Credit Card	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
632	GC-1865	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Misleading information	Misleading information
633	GC-1866	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	Misleading information
634	GC-1867	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
635	GC-1868	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Handicap	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
636	GC-1869	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Checking	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
637	GC-1870	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
638	GC-1871	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	Misleading information
639	GC-1872	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	Misleading information
640	GC-1873	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
641	GC-1874	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
642	GC-1875	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
643	GC-1876	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Business Lending	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
644	GC-1877	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
645	GC-1878	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
646	GC-1879	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
647	GC-1880	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Misleading information	Misleading information
648	GC-1881	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Manipulation of sales	Manipulation of sales
649	GC-1882	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
650	GC-1883	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
651	GC-1884	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
652	GC-1885	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
653	GC-1886	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Handicap	Merchant Services	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Manipulation of sales	Manipulation of sales
654	GC-1887	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Cardmember Basic	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	National Origin	Credit Card	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
655	GC-1888	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Other	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Misleading information	Misleading information
656	GC-1889	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Age	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
657	GC-1890	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
658	GC-1891	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
659	GC-1892	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
660	GC-1893	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Manipulation of sales	Manipulation of sales
661	GC-1894	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
662	GC-1895	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Merchant Services	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	Misleading information
663	GC-1896	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	Misleading information
664	GC-1897	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	Misleading information
665	GC-1898	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
666	GC-1899	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Unauthorized Activity	Unauthorized Activity
667	GC-1900	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
668	GC-1901	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
669	GC-1902	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
670	GC-1903	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
671	GC-1904	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Other	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
672	GC-1905	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Misleading information	Misleading information
673	GC-1906	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
674	GC-1907	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
675	GC-1908	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
676	GC-1909	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
677	GC-1910	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Procedures	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Misleading information	Misleading information
678	GC-1911	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
679	GC-1912	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	National Origin	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
680	GC-1913	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
681	GC-1914	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
682	GC-1915	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Misleading information	Misleading information
683	GC-1916	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Misleading information	Misleading information
684	GC-1917	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
685	GC-1918	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Business Lending	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Manipulation of sales	Manipulation of sales
686	GC-1919	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Credit Card	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
687	GC-1920	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Procedures	National Origin	Business Lending	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
688	GC-1921	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Facebook	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Other	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	Manipulation of sales
689	GC-1922	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Merchant	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Age	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Manipulation of sales	Manipulation of sales
690	GC-1923	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Handicap	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Misleading information	Misleading information
691	GC-1924	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	National Origin	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
692	GC-1925	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Other	Merchant Services	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
693	GC-1926	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Age	Credit Card	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
694	GC-1927	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
695	GC-1928	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
696	GC-1929	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
697	GC-1930	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Age	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
698	GC-1931	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Handicap	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
699	GC-1932	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
700	GC-1933	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	Other	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
701	GC-1934	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Age	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Misleading information	Misleading information
702	GC-1935	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
703	GC-1936	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	National Origin	Business Lending	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
704	GC-1937	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	Other	Business Lending	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	Manipulation of sales
705	GC-1938	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Age	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
706	GC-1939	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Applicant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Fulfillment	Handicap	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
707	GC-1940	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	National Origin	Checking	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
708	GC-1941	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Carmember	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	System	Other	Credit Card	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
709	GC-1942	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	CFPB	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Age	Merchant Services	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
710	GC-1943	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	Handicap	Checking	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Manipulation of sales	Manipulation of sales
711	GC-1944	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Merchant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Misleading information	Misleading information
712	GC-1945	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Other	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
713	GC-1946	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Age	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
714	GC-1947	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
715	GC-1948	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
716	GC-1949	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
717	GC-1950	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
718	GC-1951	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
719	GC-1952	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Credit Card	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
720	GC-1953	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
721	GC-1954	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
722	GC-1955	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Misleading information	Misleading information
723	GC-1956	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
724	GC-1957	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Customer Service	Other	Merchant Services	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
725	GC-1958	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Age	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
726	GC-1959	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
727	GC-1960	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	National Origin	Merchant Services	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
728	GC-1961	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Other	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
729	GC-1962	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Age	Merchant Services	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
730	GC-1963	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
731	GC-1964	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	National Origin	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Manipulation of sales	Manipulation of sales
732	GC-1965	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
733	GC-1966	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Age	Checking	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
734	GC-1967	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Checking	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
735	GC-1968	US	US	Consumer Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Applicant	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Misleading information	Misleading information
736	GC-1969	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
737	GC-1970	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Misleading information	Misleading information
738	GC-1971	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
739	GC-1972	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Misleading information	Misleading information
740	GC-1973	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Manipulation of sales	Manipulation of sales
741	GC-1974	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
742	GC-1975	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Manipulation of sales	Manipulation of sales
743	GC-1976	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Misleading information	Misleading information
744	GC-1977	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
745	GC-1978	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
746	GC-1979	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Customer Service	Age	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
747	GC-1980	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
748	GC-1981	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Manipulation of sales	Manipulation of sales
749	GC-1982	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	System	Other	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Unauthorized Activity	Unauthorized Activity
750	GC-1983	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Procedures	Age	Credit Card	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Unauthorized Activity	Unauthorized Activity
751	GC-1984	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
752	GC-1985	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	National Origin	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Misleading information	Misleading information
753	GC-1986	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	Other	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
754	GC-1987	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Age	Business Lending	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
755	GC-1988	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
756	GC-1989	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
757	GC-1990	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Business Lending	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Misleading information	Misleading information
758	GC-1991	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
759	GC-1992	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Merchant Services	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
760	GC-1993	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Checking	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
761	GC-1994	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Customer Service	Other	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
762	GC-1995	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	Age	Checking	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Inappropriate Sales Tactics	Inappropriate Sales Tactics
763	GC-1996	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Handicap	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
764	GC-1997	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
765	GC-1998	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Other	Business Lending	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
766	GC-1999	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Customer Service	Age	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
767	GC-2000	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Fulfillment	Handicap	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
768	GC-2001	US	US	Business Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
769	GC-2002	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	System	Other	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
770	GC-2003	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Procedures	Age	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
771	GC-2004	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Handicap	Merchant Services	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
772	GC-2005	US	US	Business Banking	TSC	TSC	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Fulfillment	National Origin	Business Lending	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
773	GC-2006	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Non Company Error	Other	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
774	GC-2007	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	System	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
775	GC-2008	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Procedures	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
776	GC-2009	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
777	GC-2010	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Checking	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
778	GC-2011	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Checking	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Unauthorized Activity	Unauthorized Activity
779	GC-2012	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Attorney	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Fulfillment	Handicap	Checking	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Unauthorized Activity	Unauthorized Activity
780	GC-2013	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Non Company Error	National Origin	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
781	GC-2014	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Other	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
782	GC-2015	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Facebook	Pending	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	National Origin	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Misleading information	Misleading information
783	GC-2016	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Merchant	Resolved-Completed	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Other	Credit Card	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Manipulation of sales	Manipulation of sales
784	GC-2017	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Additional	Open	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Age	Business Lending	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
785	GC-2018	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Applicant	Pending	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Handicap	Checking	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
786	GC-2019	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	National Origin	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
787	GC-2020	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Carmember	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	Other	Merchant Services	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
788	GC-2021	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	CFPB	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Age	Credit Card	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
789	GC-2022	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Facebook	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Handicap	Credit Card	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
790	GC-2023	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Merchant	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	National Origin	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
791	GC-2024	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Credit Card	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Unauthorized Activity	Unauthorized Activity
792	GC-2025	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Applicant	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
793	GC-2026	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Manipulation of sales	Manipulation of sales
794	GC-2027	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
795	GC-2028	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Other	Checking	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Unauthorized Activity	Unauthorized Activity
796	GC-2029	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Age	Checking	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
797	GC-2030	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Handicap	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
798	GC-2031	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Open	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	System	National Origin	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Manipulation of sales	Manipulation of sales
799	GC-2032	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Cardmember Basic	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Other	Merchant Services	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Manipulation of sales	Manipulation of sales
800	GC-2033	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Age	Checking	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
801	GC-2034	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Handicap	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
802	GC-2035	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
803	GC-2036	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Other	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
804	GC-2037	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Age	Checking	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
805	GC-2038	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Handicap	Business Lending	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
806	GC-2039	US	US	Business Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Unauthorized Activity	Unauthorized Activity
807	GC-2040	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
808	GC-2041	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Manipulation of sales	Manipulation of sales
809	GC-2042	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Credit Card	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Misleading information	Misleading information
810	GC-2043	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Credit Card	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
811	GC-2044	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Business Lending	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
812	GC-2045	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Manipulation of sales	Manipulation of sales
813	GC-2046	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	Handicap	Credit Card	East	1.00E+14	F	CONFUSION	ACCOUNT CANCELLED	Sales person sold me card deceitfully	Contract was signed while representing	No	Yes 	Yes	No	Yes	Yes	Call Center	Yes	Neutral	0.73076566	Under 3 days	Likely SP	Manipulation of sales	Manipulation of sales
814	GC-2047	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	National Origin	Merchant Services	East	1.00E+14	G	DISSATISFACTION	ATM RELATED	I was cheated by company	Settlement was made	Yes	No	Yes	No	Yes	Yes	Call Center	Yes	Negative	0.11144147	Unresolved	Pass	Manipulation of sales	Manipulation of sales
815	GC-2048	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	Applicant	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Other	Credit Card	East	1.00E+14	H	PRIVACY	BILLING ODDER	Company lied	There was a System problem which cased this issue	No	No	No	No	No	Yes	Social Media	No	Neutral	0.665722121	10+ days	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
816	GC-2049	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Attorney	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Other	Checking	East	1.00E+14	I	LEGAL COLLECTIONS	BOOKING ERROR	I was misrepresented	Case has been filed	Yes	Yes 	No	Yes	No	Yes	Call Center	Yes	Negative	0.613719763	3-5 days	Review Needed	Unauthorized Activity	Unauthorized Activity
817	GC-2050	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Customer Service	Age	Credit Card	East	1.00E+14	J	TRAVEL DISPUTE	CLAIMS	Statement charged my illegally	Customer was not aware of his/her strategies	No	Yes 	No	Yes	No	Yes	Call Center	Yes	Neutral	0.589868685	5-10 days	Likely SP	Misleading information	Misleading information
818	GC-2051	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	CFPB	Open	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	Fulfillment	Handicap	Business Lending	East	1.00E+14	A	ACCOUNT MAINTENANCE	COST	Sales person sold me card deceitfully	Clarification was provided	Yes	No	Yes	Yes	No	Yes	Social Media	No	Negative	0.375762347	Under 3 days	Pass	Manipulation of sales	Manipulation of sales
819	GC-2052	US	US	Business Banking	AAC	AAC	Complaint	Priority Complaint	Facebook	Pending	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Non Company Error	National Origin	Business Lending	East	1.00E+14	C	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	Yes	No	No	Social Media	Yes	Neutral	0.269848594	Unresolved	Review Completed	Inappropriate Sales Tactics	Inappropriate Sales Tactics
820	GC-2053	US	US	Business Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	System	Other	Business Lending	East	1.00E+14	D	DISSATISFACTION	REBATE	Company lied	Settlement was made	Yes	Yes 	Yes	No	Yes	No	Social Media	Yes	Negative	0.529513538	3-5 days	Review Needed	Misleading information	Misleading information
821	GC-2054	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Additional	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Procedures	Age	Credit Card	East	1.00E+14	E	PRIVACY	TERMS	I was misrepresented	There was a System problem which cased this issue	No	Yes 	No	No	Yes	No	Social Media	No	Neutral	0.444859269	5-10 days	Likely SP	Unauthorized Activity	Unauthorized Activity
822	GC-2055	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Applicant	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Customer Service	Handicap	Credit Card	East	1.00E+14	F	LEGAL COLLECTIONS	STATEMENT CONTENT	Statement charged my illegally	Case has been filed	Yes	Yes 	No	No	Yes	No	Branch	Yes	Neutral	0.683046822	Under 3 days	Pass	Misleading information	Misleading information
823	GC-2056	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Attorney	Resolved-Completed	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	Fulfillment	National Origin	Checking	East	1.00E+14	G	TRAVEL DISPUTE	REPRESENTATIVE	Sales person sold me card deceitfully	Customer was not aware of his/her strategies	No	No	No	No	Yes	No	Social Media	Yes	Negative	0.581034595	Unresolved	Review Completed	Misleading information	Misleading information
824	GC-2057	US	US	Business Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Carmember	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Non Company Error	Other	Business Lending	East	1.00E+14	H	ACCOUNT MAINTENANCE	ANONYMOUS	I was cheated by company	Clarification was provided	Yes	No	Yes	Yes	Yes	Yes	Call Center	No	Negative	0.965434865	3-5 days	Likely SP	Manipulation of sales	Manipulation of sales
825	GC-2058	US	US	Consumer Banking	CCS	CCS	Complaint	Priority Complaint	CFPB	Open	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	System	Age	Checking	East	1.00E+14	I	CONFUSION	ACCOUNT CANCELLED	Company lied	Contract was signed while representing	No	Yes 	Yes	Yes	No	Yes	Call Center	Yes	Neutral	0.692894588	5-10 days	Pass	Unauthorized Activity	Unauthorized Activity
826	GC-2059	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Facebook	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	Handicap	Checking	East	1.00E+14	J	DISSATISFACTION	ATM RELATED	I was misrepresented	Settlement was made	Yes	Yes 	Yes	Yes	No	Yes	Branch	Yes	Negative	0.590532011	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
827	GC-2060	US	US	Business Banking	ENR	ENR	Complaint	Priority Complaint	Merchant	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	National Origin	Merchant Services	East	1.00E+14	A	PRIVACY	BILLING ODDER	Statement charged my illegally	There was a System problem which cased this issue	No	No	No	Yes	No	Yes	Social Media	No	Negative	0.834084218	Unresolved	Review Needed	Misleading information	Misleading information
828	GC-2061	US	US	Business Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Additional	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	Other	Business Lending	East	1.00E+14	C	LEGAL COLLECTIONS	BOOKING ERROR	Sales person sold me card deceitfully	Case has been filed	Yes	No	No	No	No	Yes	Call Center	Yes	Negative	0.493052387	10+ days	Pass	Manipulation of sales	Manipulation of sales
829	GC-2062	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Applicant	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Non Company Error	Age	Checking	East	1.00E+14	D	TRAVEL DISPUTE	CLAIMS	I was cheated by company	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Call Center	Yes	Neutral	0.261111427	3-5 days	Review Completed	Unauthorized Activity	Unauthorized Activity
830	GC-2063	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Attorney	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	System	Handicap	Checking	East	1.00E+14	E	ACCOUNT MAINTENANCE	COST	I was cheated by company	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.092782728	5-10 days	Pass	Manipulation of sales	Manipulation of sales
831	GC-2064	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	Carmember	Open	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Procedures	National Origin	Credit Card	East	1.00E+14	F	CONFUSION	CUSTOMER	I was cheated by company	Contract was signed while representing	No	No	Yes	No	Yes	No	Social Media	Yes	Neutral	0.615372378	10+ days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
832	GC-2065	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	CFPB	Pending	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Customer Service	Other	Credit Card	East	1.00E+14	G	DISSATISFACTION	REBATE	I was cheated by company	Settlement was made	Yes	No	Yes	Yes	Yes	No	Social Media	Yes	Neutral	0.144380492	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
833	GC-2066	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Facebook	Resolved-Completed	9/12/2017	9/12/2017	10/11/2017	September	2017	10/11/2017	Fulfillment	Age	Business Lending	East	1.00E+14	H	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	Yes	No	Call Center	No	Negative	0.193873194	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
834	GC-2067	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Merchant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Handicap	Credit Card	East	1.00E+14	I	LEGAL COLLECTIONS	STATEMENT CONTENT	I was cheated by company	Case has been filed	Yes	Yes 	No	Yes	Yes	No	Social Media	Yes	Negative	0.381030501	10+ days	Follow Up	Misleading information	Misleading information
835	GC-2068	US	US	Business Banking	CCS	CCS	Complaint	Priority Complaint	Additional	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	National Origin	Business Lending	East	1.00E+14	J	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	No	No	No	Yes	No	No	Social Media	Yes	Negative	0.73937655	3-5 days	Follow Up	Unauthorized Activity	Unauthorized Activity
836	GC-2069	US	US	Consumer Banking	DCM	DCM	Complaint	General Complaint & Inquiry	Additional	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Other	Credit Card	East	1.00E+14	A	TRAVEL DISPUTE	REPRESENTATIVE	I was cheated by company	Customer was not aware of his/her strategies	Yes	No	No	Yes	No	Yes	Branch	No	Neutral	0.953	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
837	GC-2070	US	US	Consumer Banking	ENR	ENR	Complaint	Priority Complaint	Applicant	Open	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Customer Service	Age	Checking	East	1.00E+14	A	ACCOUNT MAINTENANCE	ANONYMOUS	Company lied	Clarification was provided	Yes	Yes 	Yes	Yes	Yes	Yes	Branch	No	Negative	0.700570926	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
838	GC-2071	US	US	Consumer Banking	FIS	FIS	Complaint	General Complaint & Inquiry	Attorney	Pending	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Fulfillment	Handicap	Checking	East	1.00E+14	C	CONFUSION	ACCOUNT CANCELLED	I was misrepresented	Contract was signed while representing	No	Yes 	Yes	Yes	Yes	Yes	Call Center	Yes	Neutral	0.097550452	3-5 days	Likely SP	Misleading information	Misleading information
839	GC-2072	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Carmember	Resolved-Completed	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	Non Company Error	National Origin	Checking	East	1.00E+14	D	DISSATISFACTION	ATM RELATED	Statement charged my illegally	Settlement was made	Yes	No	Yes	Yes	Yes	Yes	Call Center	Yes	Negative	0.866678637	5-10 days	Pass	Inappropriate Sales Tactics	Inappropriate Sales Tactics
840	GC-2073	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	CFPB	Open	9/7/2017	9/7/2017	9/7/2017	September	2017	10/7/2017	System	Other	Checking	East	1.00E+14	E	PRIVACY	BILLING ODDER	Sales person sold me card deceitfully	There was a System problem which cased this issue	No	No	No	Yes	Yes	Yes	Call Center	No	Neutral	0.251773508	Under 3 days	Review Completed	Misleading information	Misleading information
841	GC-2074	US	US	Business Banking	DCM	DCM	Complaint	Priority Complaint	Facebook	Pending	10/8/2017	10/8/2017	10/8/2017	October	2017	11/8/2017	Procedures	Age	Merchant Services	East	1.00E+14	F	LEGAL COLLECTIONS	BOOKING ERROR	I was cheated by company	Case has been filed	Yes	Yes 	No	No	Yes	Yes	Branch	Yes	Negative	0.526786018	Unresolved	Review Needed	Misleading information	Misleading information
842	GC-2075	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Merchant	Resolved-Completed	11/9/2017	11/9/2017	11/10/2017	November	2017	12/10/2017	Customer Service	Handicap	Checking	East	1.00E+14	G	TRAVEL DISPUTE	CLAIMS	Company lied	Customer was not aware of his/her strategies	No	Yes 	No	No	No	Yes	Social Media	Yes	Neutral	0.917738982	10+ days	Follow Up	Unauthorized Activity	Unauthorized Activity
843	GC-2076	US	US	Business Banking	FIS	FIS	Complaint	Priority Complaint	Additional	Resolved-Completed	12/10/2017	12/10/2017	12/10/2017	December	2017	1/10/2018	Fulfillment	National Origin	Merchant Services	East	1.00E+14	H	ACCOUNT MAINTENANCE	COST	I was misrepresented	Clarification was provided	Yes	No	Yes	No	No	Yes	Call Center	No	Negative	0.955080346	3-5 days	Likely SP	Inappropriate Sales Tactics	Inappropriate Sales Tactics
844	GC-2077	US	US	Consumer Banking	AAC	AAC	Complaint	General Complaint & Inquiry	Applicant	Open	8/1/2017	8/1/2017	8/2/2017	August	2017	9/2/2017	Non Company Error	Other	Credit Card	East	1.00E+14	I	CONFUSION	CUSTOMER	Statement charged my illegally	Contract was signed while representing	No	No	Yes	No	No	No	Call Center	Yes	Neutral	0.061223804	5-10 days	Pass	Misleading information	Misleading information
845	GC-2078	US	US	Consumer Banking	AAC	AAC	Complaint	Priority Complaint	Attorney	Pending	9/2/2017	9/2/2017	9/2/2017	September	2017	10/2/2017	System	Age	Checking	East	1.00E+14	J	DISSATISFACTION	REBATE	Sales person sold me card deceitfully	Settlement was made	Yes	Yes 	Yes	Yes	No	No	Call Center	Yes	Negative	0.878898456	Under 3 days	Review Completed	Unauthorized Activity	Unauthorized Activity
846	GC-2079	US	US	Consumer Banking	CCS	CCS	Complaint	General Complaint & Inquiry	Carmember	Resolved-Completed	10/3/2017	10/3/2017	10/3/2017	October	2017	11/3/2017	Procedures	Handicap	Checking	East	1.00E+14	A	PRIVACY	TERMS	I was cheated by company	There was a System problem which cased this issue	No	Yes 	No	Yes	No	No	Call Center	No	Neutral	0.348019218	Unresolved	Follow Up	Unauthorized Activity	Unauthorized Activity
847	GC-2080	US	US	Consumer Banking	DCM	DCM	Complaint	Priority Complaint	CFPB	Resolved-Completed	11/4/2017	11/4/2017	11/4/2017	November	2017	12/4/2017	Fulfillment	National Origin	Checking	East	1.00E+14	C	LEGAL COLLECTIONS	STATEMENT CONTENT	Company lied	Case has been filed	Yes	No	No	Yes	Yes	No	Social Media	Yes	Negative	0.376487564	10+ days	Likely SP	Unauthorized Activity	Unauthorized Activity
848	GC-2081	US	US	Consumer Banking	ENR	ENR	Complaint	General Complaint & Inquiry	Facebook	Open	12/5/2017	12/5/2017	12/5/2017	December	2017	1/5/2018	Non Company Error	Other	Checking	East	1.00E+14	D	TRAVEL DISPUTE	REPRESENTATIVE	I was misrepresented	Customer was not aware of his/her strategies	No	No	No	Yes	Yes	No	Social Media	Yes	Neutral	0.352255579	3-5 days	Pass	Unauthorized Activity	Unauthorized Activity
849	GC-2082	US	US	Consumer Banking	FIS	FIS	Complaint	Priority Complaint	Merchant	Pending	8/6/2017	8/6/2017	8/6/2017	August	2017	9/6/2017	System	Age	Credit Card	East	1.00E+14	E	ACCOUNT MAINTENANCE	ANONYMOUS	Statement charged my illegally	Clarification was provided	Yes	Yes 	Yes	No	Yes	Yes	Call Center	No	Negative	0.056971056	5-10 days	Review Completed	Unauthorized Activity	Unauthorized Activity
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																																								
																														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